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Junior Genesys Cloud Engineer Jobs (NOW HIRING)

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and optimizing Genesys Cloud CX platforms ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...

Shoptalk

Genesys Engineer

Phoenix, AZ · On-site

$85 - $110/hr

The ideal candidate has hands‑on experience with Genesys Cloud, contact center technologies, and ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and optimizing Genesys Cloud CX platforms ...

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Junior Genesys Cloud Engineer information

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How much do junior genesys cloud engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for junior genesys cloud engineer in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a Junior Genesys Cloud Engineer?

Junior Genesys Cloud Engineers are entry-level professionals who assist in the deployment, configuration, and maintenance of Genesys Cloud solutions for organizations. They work under the guidance of senior engineers to help set up customer experience platforms, troubleshoot issues, and ensure seamless integration with other business systems. Their responsibilities often include monitoring system performance, handling user support requests, and learning best practices in cloud contact center technologies. This role is ideal for individuals starting their careers in cloud engineering or contact center technology.

What are the key skills and qualifications needed to thrive as a Junior Genesys Cloud Engineer?

A Junior Genesys Cloud Engineer should have a solid understanding of cloud computing, networking basics, and contact center fundamentals, typically supported by a degree in computer science or a related field. Familiarity with Genesys Cloud CX, APIs, scripting languages (such as Python or JavaScript), and relevant certifications like Genesys Cloud Certified Professional are often required. Strong problem-solving skills, effective communication, and a willingness to learn are crucial soft skills for this role. These competencies ensure the engineer can efficiently implement, support, and optimize cloud contact center solutions to meet business needs.

What are some common challenges a Junior Genesys Cloud Engineer may encounter when supporting contact center solutions?

As a Junior Genesys Cloud Engineer, you may face challenges such as troubleshooting complex integrations between Genesys Cloud and third-party systems, adapting to frequent platform updates, and addressing user issues with limited experience. It's common to work closely with senior engineers and support teams to resolve escalated tickets and learn best practices. Collaboration and clear communication are essential, as you'll often coordinate with IT, customer service, and vendor representatives to ensure smooth contact center operations.

What is the difference between Junior Genesys Cloud Engineer vs Junior Contact Center Engineer?

AspectJunior Genesys Cloud EngineerJunior Contact Center Engineer
CertificationsGenesys Cloud certifications, basic networkingContact center platform certifications, customer service tools
Work EnvironmentCloud-based contact center solutions, technical supportOn-premise or cloud contact center systems, technical support
Industry UsageTechnology, telecommunications, customer serviceCustomer service, telecommunications, IT support

The Junior Genesys Cloud Engineer focuses on implementing and maintaining Genesys Cloud contact center solutions, requiring technical skills and platform certifications. In contrast, the Junior Contact Center Engineer may work with various contact center systems, including Genesys, but with broader responsibilities in customer support and system troubleshooting. Both roles are essential in customer service technology environments but differ in technical specialization and platform focus.

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Junior Genesys Cloud Engineer jobs near you
Infographic showing various Junior Genesys Cloud Engineer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $71,799 per year, or $34.5 per hour.

Genesys Call Flow Developer Lead

System One

Pittsburgh, PA • On-site

$57.25 - $75/hr

Full-time

Re-posted 22 days ago

Job description

Job Title: Genesys Call Flow Developer Lead Duration : Permanent Full Time Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Work Mode : 5 Days in office Position Description Seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would include configuration of data action and system integrations using Genesys Cloud APIs. Duties and Responsibilities o Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS. o Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks. o Create and update campaigns and contact lists to be used for outbound operations. o Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery. o Maintain documentation for workflows, integration patterns, and deployment processes. Required qualifications to be successful in this role 1. 7+ years of experience managing Genesys Call flow 2. 5+ years experience in Java, SpringBoot technologies. 3. 3+Experience in utilizing APIs and Microservices. 4. Experienced and possess knowledge in various phases of SDLC. 5. An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands. 6. Use data, experiments, and customer feedback to drive growth in this space. 7. Ability to nurture and train talent in this space. 8. Excellent oral, written communication and presentation skills. 9. Experienced in usage of tools such as JIRA and Confluence. Required Skills: o Genesys Cloud Architect o Java/REST APIs o JSON / XML o OAuth o SQL o AWS/Azure o Tools and Technologies o Genesys Cloud Admin UI o Postman o Git o Jira / Confluence o Microservices o Spring Boot o Terraform / Archy

Ref: #404-IT Pittsburgh

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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