General Store Manager Jobs in Quebec (NOW HIRING)

Vous souhaitez combiner votre passion pour l'automobile avec votre desir d'offrir le meilleur service a la clientele? Nous avons ce qu'il vous faut. Chez Carquest, notre objectif est d'etre le meilleur fournisseur de pieces du marche secondaire de l'automobile. Notre societe mere, Advance Auto Parts, est le plus important fournisseur de pieces automobiles du marche secondaire nord-americain.

Nous sommes a la recherche d'amateurs de voitures positifs et motives pour se joindre a notre equipe. Les titulaires de ce poste devront entretenir d'excellentes relations avec nos clients.

A PROPOS DU POSTE:

Le gerant releve du directeur de territoire et est responsable des resultats du magasin assigne ou il gere les actifs du magasin, soit la tresorerie, les stocks, les vehicules, le mobilier et les presentoirs, les depenses d'exploitation et la masse salariale, afin d'atteindre les objectifs etablis. Le gerant general gere la relation avec la clientele et le personnel du magasin de maniere professionnelle.

CE QUE VOUS APPORTEREZ A L'EQUIPE :

• Etre passionne par les clients, le leadership et la creation d'une equipe professionnelle passionnee par le service a la clientele. Avoir une disposition naturelle a offrir un service exceptionnel en tout temps et a tisser des liens durables avec les clients, la direction, les fournisseurs, etc.
• Soutenir l'inclusion : Engager une equipe diversifiee pour servir nos clients.
• Favoriser des pratiques d'entreprise saines et securitaires : Assurer la sante et la securite de nos employes et de nos clients.
• Engager, former et diriger une equipe professionnelle pour le soutien des activites du magasin.
• Privilegier la croissance des ventes et la gestion des couts. Gerer la masse salariale, les comptes clients et les autres depenses conformement au budget etabli.
• Faire preuve d'esprit d'equipe. S'engager a travailler en equipe, demontrer une attitude positive et amicale et collaborer avec les equipes des ventes. Diriger les ventes de territoire et les operations en magasin pour mettre en uvre des promotions concues pour atteindre ou depasser les objectifs en matiere de benefices.
• Faire preuve d'organisation, d'efficacite et de flexibilite pour la resolution de probleme. Bien travailler sous pression et etre un collaborateur polyvalent plein de ressources! Gerer avec confiance les situations avec les clients et les employes.
• Faire preuve d'autonomie et de fiabilite. Savoir deleguer les taches et mener a bien les projets.
• Etre flexible : Etre disponible le jour, le soir, la fin de semaine et lors des jours feries, au besoin.

CE QUI EST OFFERT PAR L'ENTREPRISE:

• L'occasion de travailler pour le plus important fournisseur de pieces automobiles du marche secondaire nord-americain.
• Des possibilites d'avancement de carriere dans toute l'organisation Advance Auto Parts.
• L'acces a un excellent systeme de formation en ligne dedie au developpement personnel ou a la formation des gestionnaires.
• Une culture organisationnelle enrichissante grace au programme de reconnaissance des coequipiers et aux repas en equipe.
• Un rabais employe sur les pieces automobiles, les outils et l'equipement.
• Un regime d'avantages sociaux collectifs apres 90 jours a l'emploi, y compris l'assurance maladie complementaire, l'assurance dentaire, les soins de la vue, l'assurance vie et l'assurance en cas de deces ou de mutilation accidentels.
• Des avantages financiers tels qu'un REER collectif avec contribution de contrepartie de l'employeur et un regime d'achat d'actions a rabais pour tous les coequipiers permanents.

En tant qu'employeur souscrivant au principe de l'egalite d'acces a l'emploi, nous ne faisons preuve d'aucune discrimination envers tout postulant ou employe en raison de son origine raciale, de la couleur de sa peau, de son sexe, de son age, de son origine nationale, de sa religion, de son orientation sexuelle, de son identite de genre, d'une incapacite ou de toute autre caracteristique protegee par les lois federales, provinciales ou municipales.

A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.

Primary Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members

Secondary Responsibilities

• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District/Region in other functions upon request

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• Ability to recruit, select, hire and develop quality Team Members
• Ability to build and grow relationships with Professional Customers

Essential Job Skills Necessary for Success as a General Manager

• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets a General Manager up for Success

• 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education, Certificates, Licenses, Registrations

High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred.

Must have a valid driver's license

ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

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