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Functional Support Jobs (NOW HIRING)

Admin Functional Support 2

Newport News, VA · On-site

$31K - $42K/yr

PROLIM (www.prolim.com) is currently seeking Admin Functional Support 2 for one of our top Client for Location - Newport News, VA Qualified candidates can directly send your updated resume and ...

Job #217212 Chipton-Ross is seeking an Admin Functional Support 3 for a contract opportunity in Newport News, VA. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE) High School diploma or equivalent ...

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Functional Support information

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$33

$56

How much do functional support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for functional support in the United States is $33.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $44.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Functional Support specialist, and why are they important?

To thrive as a Functional Support specialist, you need a solid understanding of business processes, problem-solving abilities, and domain knowledge relevant to the supported system, often backed by a relevant degree or experience. Familiarity with enterprise software like SAP, Oracle, or Salesforce, as well as ticketing systems such as ServiceNow, is typically required. Strong communication, analytical thinking, and customer service skills help you effectively interpret user needs and collaborate with technical teams. These capabilities are vital for resolving issues efficiently, ensuring user satisfaction, and optimizing business operations.

How does a Functional Support role typically collaborate with technical teams to resolve user issues?

In a Functional Support role, you serve as a crucial bridge between end users and technical teams such as developers or IT support. When users encounter system or application issues, you are responsible for gathering detailed information, reproducing problems, and clearly communicating user requirements and challenges to the technical teams. This often involves translating non-technical user feedback into actionable technical requests, prioritizing issues based on business impact, and following up to ensure timely resolution. Close collaboration and clear communication are key to ensuring user satisfaction and efficient problem-solving.

What are Functional Support roles?

Functional Support roles are positions within an organization that provide specialized assistance to ensure the smooth operation of business processes and systems. These professionals act as a bridge between end-users and technical teams, helping to identify, troubleshoot, and resolve issues related to software applications or business workflows. They often help with user training, documentation, and ongoing support to improve efficiency and user satisfaction. Functional Support staff typically have a good understanding of both the business requirements and the technical aspects of the systems they support.

What is the difference between Functional Support vs Technical Support?

AspectFunctional SupportTechnical Support
Required CredentialsTypically requires business or industry-specific certifications, knowledge of processesOften requires technical certifications, hardware/software knowledge
Work EnvironmentBusiness applications, user support, process troubleshootingIT infrastructure, hardware/software troubleshooting
Employer & Industry UsageUsed in industries like finance, healthcare, ERP systemsCommon in IT, tech companies, software providers
Search & Comparison IntentUnderstanding business process support rolesTechnical troubleshooting roles

Functional Support focuses on assisting users with business applications and processes, requiring industry-specific knowledge. Technical Support centers on resolving hardware and software technical issues, often needing technical certifications. Both roles are essential in their respective environments but differ in focus and skill requirements.

More about Functional Support jobs
What cities are hiring for Functional Support jobs? Cities with the most Functional Support job openings:
What states have the most Functional Support jobs? States with the most job openings for Functional Support jobs include:
What job categories do people searching Functional Support jobs look for? The top searched job categories for Functional Support jobs are:
Infographic showing various Functional Support job openings in the United States as of May 2026, with employment types broken down into 66% Full Time, 6% Part Time, and 28% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $69,660 per year, or $33.5 per hour.
Flying Squadron Functional Support (Multiple Opportunities)

Flying Squadron Functional Support (Multiple Opportunities)

The Intellekt Group

Birmingham, AL

Full-time

Posted 6 days ago


Job description

Job Title:Flying Squadron Functional Support (Multiple Opportunities)

Reports to:Site Lead / Program Manager

Department:AMC Flying Squadron Functional Support

Location:CONUS AMC Squadron Locations

FLSA:Full-Time Non-Exempt (SCA)

Contigent Opportunity based off finalizing award.

Purpose:

We are seeking dynamic and talented individuals to join our team as we prepare to secure an exciting new award with a potential client. Seeking candidates with diverse experience levels in Scheduling, Stan Eval, Training, Admin, and Electronic Flight Book experience. You will be given the chance to be at the forefront of a groundbreaking program and flourish alongside us as we expend with this opportunity.

Program/Job Summary:

As mentioned, we have various roles available. The right candidates will support the Air Mobility Command (AMC) Flying Squadron Functional Support (FSFS) requirements at an assigned CONUS flying squadron. The mission of these roles is to provide operational, training, standardization and evaluation, administrative, and Electronic Flight Bag (EFB) support, all aimed at reducing non-flying workloads for Mobility Air Forces personnel. These positions will require daily coordination with squadron leadership, scheduling, training, Stan/Eval, SARM/HARM, deployment, security, and support offices, while maintaining accurate records, timely reports, and disciplined customer support in a dynamic flying squadron environment.

Essential Functions:

The following are some of the day-to-day functions candidates will perform in these roles:

  • Support daily flying squadron operations by performing non-flying duties related to aircrew scheduling, operations training, Stan/Eval coordination, administrative programs, and EFB support.
  • Build, update, and coordinate long-range and short-range flying, simulator, ground training, academic, and support schedules to maintain full coverage of aircrew, instructor, evaluator, supervisor, and support requirements.
  • Track crewmember leave, temporary duty, medical appointments, deployment commitments, training status, currency, qualification, and evaluation requirements to support accurate scheduling and operational risk management.
  • Coordinate daily and weekly with squadron leadership, Operations Officer, training office, Stan/Eval, SARM/HARM, UDM, Wing Scheduling/Current Operations, Group Training, simulator contractors, and other mission partners.
  • Facilitate last-minute schedule changes caused by maintenance issues, medical changes, flight evaluation requirements, expiring currencies, deployments, student training continuity, weather, and other operational factors.
  • Publish and maintain scheduling data in Government-designated systems and locally developed databases; produce or support flight authorizations, load tracker updates, Flying Effectiveness Reports, Flying Hour Program Reports, and related scheduling products.
  • Update and maintain training data in GTIMS, ARMS, or future equivalent systems; build, review, and update student and permanent party training records, gradebooks, folders, and qualification tracking products.
  • Coordinate required classes, exams, ground training events, ancillary training, pre-deployment training, and readiness updates in support of Squadron Director of Training requirements.
  • Support recurring training deliverables, including six-month training plans, Squadron Training Review Panel inputs, Non-Mission Ready documentation, probation/regression tracking, and proration consideration reports.
  • Support Stan/Eval functions by maintaining testing materials, evaluation records, GTIMS shells, AF Form 8 coordination products, check ride status reports, Letter of Xs products, and data for SEB, STRP, certification boards, and OGV requirements.
  • Support administrative programs such as task management, records management, fitness, safety, security, supply, facility coordination, manning data, correspondence, mail distribution, newcomer orientation, and squadron administrative reporting.
  • Support deployment-related administrative tasks by coordinating with UDMs, maintaining required deployment information, collecting readiness data, and assisting with DRRS/ART inputs and documentation.
  • Support EFB and End User Stand Alone device activities, including device setup, activation, password resets, application unlocks, lost mode/device retrieval, operating system updates, configuration support, and audit-log reviews as authorized.
  • Assist with monthly status inputs and other contract deliverables by providing accurate task, staffing, risk, issue, and accomplishment information to the Site Lead, Program Manager, COR, or designated Government representative.
  • Comply with applicable AFI, DAFI, MAJCOM, installation, local squadron guidance, security requirements, Privacy Act, CUI handling, and contractor identification requirements.
  • Maintain a non-personal services posture by receiving work direction through contractor management and promptly elevating any concern that could create the appearance of personal services or inherently governmental work.

Knowledge, Skills, and Experience:

As we have multiple opportunities at various levels, please note that these are some requirements, and not all will apply to each position.

  • Active Secret clearance required for all positions; candidate must meet installation access requirements and remain eligible for Continuous Vetting.
  • Minimum of three years of relevant experience in aircrew scheduling, flying squadron operations, current operations, SARM/HARM support, operations training, Stan/Eval support, administrative squadron support, aviation operations support, or a comparable military/commercial aviation scheduling environment.
  • Working knowledge of flying squadron operations, training pipelines, aircrew qualification/currency management, flight scheduling, training records, and operational reporting.
  • Experience using or supporting systems such as GTIMS, ARMS, GDSS, DISS, SharePoint, Microsoft Office, and locally developed databases is strongly preferred.
  • Ability to work in a medium- to high-stress operational environment with frequent schedule changes, competing deadlines, and direct coordination with squadron leadership and support offices.
  • Strong written and verbal communication skills, customer-service discipline, attention to detail, and ability to produce accurate, complete, and timely reports, trackers, correspondence, and briefing products.
  • Ability to plan and organize work, maintain continuity of recurring tasks, protect sensitive information, and coordinate across multiple functional areas without requiring day-to-day Government supervision.