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Functional Support Jobs (NOW HIRING)

Estuate Inc.

SAP Functional Consultant

Houston, TX · On-site

Extensive experience in providing production support, enhancements, and incident resolution for SAP PRA environments while ensuring business continuity and system optimization. Strong functional ...

New

Nuna Intl

SAP WM/MM Functional Analyst# SAP WM/MM Functional AnalystVancouver Whse 2 - Vancouver, WA 98660 ... This role supports warehouse and logistics operations by resolving incidents, assisting with ...

ComTec Information Systems

The role involves production support, incident and change management, and functional expertise in billing, metering, and customer service. Key Responsibilities: * Act as the functional lead and SME ...

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How much do functional support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for functional support in the United States is $33.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $44.47 per hour, depending on experience, location, and employer.

What is a functional support?

Functional Support roles are positions within an organization that provide specialized assistance to ensure the smooth operation of business processes and systems. These professionals act as a bridge between end-users and technical teams, helping to identify, troubleshoot, and resolve issues related to software applications or business workflows. They often help with user training, documentation, and ongoing support to improve efficiency and user satisfaction. Functional Support staff typically have a good understanding of both the business requirements and the technical aspects of the systems they support.

How does a functional support role typically collaborate with technical teams to resolve user issues?

In a Functional Support role, you serve as a crucial bridge between end users and technical teams such as developers or IT support. When users encounter system or application issues, you are responsible for gathering detailed information, reproducing problems, and clearly communicating user requirements and challenges to the technical teams. This often involves translating non-technical user feedback into actionable technical requests, prioritizing issues based on business impact, and following up to ensure timely resolution. Close collaboration and clear communication are key to ensuring user satisfaction and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a functional support specialist, and why are they important?

To thrive as a Functional Support specialist, you need a solid understanding of business processes, problem-solving abilities, and domain knowledge relevant to the supported system, often backed by a relevant degree or experience. Familiarity with enterprise software like SAP, Oracle, or Salesforce, as well as ticketing systems such as ServiceNow, is typically required. Strong communication, analytical thinking, and customer service skills help you effectively interpret user needs and collaborate with technical teams. These capabilities are vital for resolving issues efficiently, ensuring user satisfaction, and optimizing business operations.

What is the difference between Functional Support vs Technical Support?

AspectFunctional SupportTechnical Support
Required CredentialsTypically requires business or industry-specific certifications, knowledge of processesOften requires technical certifications, hardware/software knowledge
Work EnvironmentBusiness applications, user support, process troubleshootingIT infrastructure, hardware/software troubleshooting
Employer & Industry UsageUsed in industries like finance, healthcare, ERP systemsCommon in IT, tech companies, software providers
Search & Comparison IntentUnderstanding business process support rolesTechnical troubleshooting roles

Functional Support focuses on assisting users with business applications and processes, requiring industry-specific knowledge. Technical Support centers on resolving hardware and software technical issues, often needing technical certifications. Both roles are essential in their respective environments but differ in focus and skill requirements.

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Functional Support jobs near you
Infographic showing various Functional Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,660 per year, or $33.5 per hour.

SAP MM / WM Functional Support Consultant - Spanish/English

Chelmsford, MA • On-site

MaxIT Consulting - Max Corporate Group
See more jobs at MaxIT Consulting - Max Corporate Groupexternal

Full-time

Posted 8 days ago

Job description

Chelmsford, Massachusetts | On-site | Contract C2C | Rotational Shifts

We are seeking a bilingual Spanish/English SAP MM/WM professional to support materials and warehouse operations.

The Opportunity

This position focuses on hands-on SAP Materials Management and Warehouse Management support within a manufacturing environment.

Key Responsibilities
  • Support SAP MM materials-management processes.
  • Assist with SAP WM warehouse transactions and operational issues.
  • Support integration between materials and warehouse processes.
  • Troubleshoot SAP functional issues affecting daily operations.
  • Train and support Spanish-speaking users.
  • Assist with basic EDI and IDoc monitoring and transaction flows.
Required Qualifications
  • 5+ years of SAP functional experience or extensive hands-on MM/WM business-user experience.
  • Strong SAP MM and WM knowledge.
  • Experience supporting materials or warehouse operations.
  • Fluent Spanish and English.
  • Strong troubleshooting and user-support capabilities.
  • Availability for on-site work in Chelmsford.
  • Willingness to work rotational shifts.
  • Basic knowledge of SAP EDI and IDocs.
Preferred Experience
  • Exposure to SAP PP or IM.
  • SAP S/4HANA experience.
  • Relevant SAP certification.