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Functional Support Jobs (NOW HIRING)

Genesis Consulting

Functional Support Consultant

Functional Support Consultant Genesis Consulting is seeking a Functional Support Consultant to support the GSA GO.gov travel modernization program by providing functional analysis, requirements ...

Enbridge

Operations Business Advisor

Akron, OH

$80K - $110K/yr

Advisor Functional Support What You Will Do: * Provide day-to-day support, incident management, and troubleshooting for Operations, Asset Management, and Integrity applications, including Maximo ...

Enbridge, Inc.

Advisor Functional Support

Akron, OH · On-site

$66K - $90K/yr

Act as a trusted functional support partner to Operations stakeholders, delivering end-user coaching, training, and guidance on system processes and best practices. * Analyze integration issues ...

Potawatomi Federal Solutions, LLC

GFEBS Functional Support Specialist Location:Remote with some travel (less than 25%) FLSA Classification: Exempt- Salaried Employment Class: Full Time-Regular Clearance: Active Secret Required **This ...

CTR Group

ADMIN FUNCTIONAL SUPPORT 2

Newport News, VA · On-site

$22 - $28/hr

ADMIN FUNCTIONAL SUPPORT 2 CTR Group is seeking an Administrative Functional Support 2 for a Shipyard in the Newport News, VA, area. PAY RANGE: $22 - $28 per Hour with Benefits This is a Second Shift ...

Ampcus

Administrative Functional Support

Lafayette, LA · On-site

$33K - $44K/yr

Administrative Functional Support Location(s): Lafayette, LA Job Summary: We are seeking a dependable and customer-focused Team Assistant - Shipping & Receiving to support daily office operations in ...

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Functional Support information

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How much do functional support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for functional support in the United States is $33.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $44.47 per hour, depending on experience, location, and employer.

What is a functional support?

Functional Support roles are positions within an organization that provide specialized assistance to ensure the smooth operation of business processes and systems. These professionals act as a bridge between end-users and technical teams, helping to identify, troubleshoot, and resolve issues related to software applications or business workflows. They often help with user training, documentation, and ongoing support to improve efficiency and user satisfaction. Functional Support staff typically have a good understanding of both the business requirements and the technical aspects of the systems they support.

How does a functional support role typically collaborate with technical teams to resolve user issues?

In a Functional Support role, you serve as a crucial bridge between end users and technical teams such as developers or IT support. When users encounter system or application issues, you are responsible for gathering detailed information, reproducing problems, and clearly communicating user requirements and challenges to the technical teams. This often involves translating non-technical user feedback into actionable technical requests, prioritizing issues based on business impact, and following up to ensure timely resolution. Close collaboration and clear communication are key to ensuring user satisfaction and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a functional support specialist, and why are they important?

To thrive as a Functional Support specialist, you need a solid understanding of business processes, problem-solving abilities, and domain knowledge relevant to the supported system, often backed by a relevant degree or experience. Familiarity with enterprise software like SAP, Oracle, or Salesforce, as well as ticketing systems such as ServiceNow, is typically required. Strong communication, analytical thinking, and customer service skills help you effectively interpret user needs and collaborate with technical teams. These capabilities are vital for resolving issues efficiently, ensuring user satisfaction, and optimizing business operations.

What is the difference between Functional Support vs Technical Support?

AspectFunctional SupportTechnical Support
Required CredentialsTypically requires business or industry-specific certifications, knowledge of processesOften requires technical certifications, hardware/software knowledge
Work EnvironmentBusiness applications, user support, process troubleshootingIT infrastructure, hardware/software troubleshooting
Employer & Industry UsageUsed in industries like finance, healthcare, ERP systemsCommon in IT, tech companies, software providers
Search & Comparison IntentUnderstanding business process support rolesTechnical troubleshooting roles

Functional Support focuses on assisting users with business applications and processes, requiring industry-specific knowledge. Technical Support centers on resolving hardware and software technical issues, often needing technical certifications. Both roles are essential in their respective environments but differ in focus and skill requirements.

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What states have the most Functional Support jobs?

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Functional Support jobs near you
Infographic showing various Functional Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,660 per year, or $33.5 per hour.

Functional Support Consultant

Genesis Consulting Partners, LLC

Washington, DC • Remote

Full-time

Posted 17 days ago

Job description

Job Title: Functional Support Consultant
Job Type:


Full-Time


Job Location:


Washington, DC (remote)


Job Summary:


Genesis Consulting is seeking a Functional Support Consultant to support the GSA GO.gov travel modernization program by providing functional analysis, requirements management, governance support, and implementation oversight throughout the system development lifecycle. This role serves as a liaison between business stakeholders, program leadership, and technical teams to ensure business requirements are accurately documented, traced, validated, and successfully implemented.


The Functional Support Consultant will play a critical role in requirements traceability, governance reviews, Functional Oversight Change Board (FOCB) support, contract requirements validation, implementation wave planning, and acceptance document reviews. The ideal candidate has experience supporting large Federal system modernization programs, preferably involving Travel & Expense, SAP Concur, or enterprise financial management solutions.


Duties, Responsibilities, & Skills:


· Support functional implementation activities for the GSA GO.gov program across multiple implementation waves.

· Develop, maintain, and manage Requirements Traceability Matrices (RTMs) to ensure end-to-end traceability from contract requirements through design, testing, implementation, and production.

· Review contract requirements, Statements of Work (SOWs), user stories, and functional specifications to verify solution alignment and contractual compliance.

· Participate in governance meetings, program reviews, and Functional Oversight Change Board (FOCB) activities.

· Evaluate proposed functional changes, assess business impacts, and support change approval processes.

· Review and validate system requirements, functional designs, interface specifications, and business process documentation.

· Support agency implementations, ensuring functional readiness and consistency across deployments.

· Conduct acceptance document reviews, implementation readiness assessments, and production transition reviews.

· Coordinate with business analysts, solution architects, technical teams, and agency stakeholders to resolve functional issues and clarify requirements.

· Support User Acceptance Testing (UAT), defect triage, test scenario validation, and production readiness activities.

· Track functional risks, issues, action items, and dependencies while providing status updates to program leadership.

· Assist in documenting meeting outcomes, governance decisions, lessons learned, and implementation recommendations.

· Support continuous improvement initiatives by identifying opportunities to streamline functional processes and governance practices.



Requirements

· 5+ years of experience supporting functional analysis, business analysis, or implementation activities for large enterprise systems.

· Experience supporting Federal Government modernization or system implementation programs.

· Experience developing and maintaining Requirements Traceability Matrices (RTMs).

· Experience reviewing contract requirements, functional specifications, and system documentation.

· Knowledge of requirements management, change management, and governance processes.

· Experience supporting User Acceptance Testing (UAT), defect management, and implementation readiness.

· Strong analytical, organizational, and documentation skills.

· Excellent written and verbal communication skills.


Preferred Qualifications:

· Experience supporting GSA GO.gov, or other large Federal modernization initiatives.

· Experience with SAP Concur, E2 Solutions, or other enterprise Travel & Expense platforms.

· Familiarity with Federal Travel Regulations (FTR) and [SY1] Joint Travel Regulations (JTR) government travel business processes.

· Experience supporting Functional Oversight Change Boards (FOCB) or similar governance bodies.

· Experience with Agile, Scrum, SAFe, or hybrid project delivery methodologies.

· Experience with requirements management tools such as Azure DevOps, Jira, IBM DOORS, or Jama.

Minimum Education:


· Bachelor’s Degree in Business Administration, Information Systems, Public Administration, or another related field.


Required Certifications:


· None required; SAFe or Agile preferred.


Other:


· Must be a US Citizen

· Must be able to obtain a Public Trust Clearance

· Must have a clean record and pass Criminal Background Check

[SY1]And JTR (Joint Travel Regulations)?