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Functional Support Jobs (NOW HIRING)

GFEBS Functional Support Specialist Location:Remote with some travel (less than 25%) FLSA Classification: Exempt- Salaried Employment Class: Full Time-Regular Clearance: Active Secret Required **This ...

Admin Functional Support 3

Newport News, VA · On-site

$31K - $42K/yr

PROLIM (www.prolim.com) is currently seeking Admin Functional Support 3 for one of our top Client for Location - Newport News, VA Qualified candidates can directly send your updated resume and ...

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Functional Support information

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How much do functional support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for functional support in the United States is $33.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $44.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Functional Support specialist, and why are they important?

To thrive as a Functional Support specialist, you need a solid understanding of business processes, problem-solving abilities, and domain knowledge relevant to the supported system, often backed by a relevant degree or experience. Familiarity with enterprise software like SAP, Oracle, or Salesforce, as well as ticketing systems such as ServiceNow, is typically required. Strong communication, analytical thinking, and customer service skills help you effectively interpret user needs and collaborate with technical teams. These capabilities are vital for resolving issues efficiently, ensuring user satisfaction, and optimizing business operations.

How does a Functional Support role typically collaborate with technical teams to resolve user issues?

In a Functional Support role, you serve as a crucial bridge between end users and technical teams such as developers or IT support. When users encounter system or application issues, you are responsible for gathering detailed information, reproducing problems, and clearly communicating user requirements and challenges to the technical teams. This often involves translating non-technical user feedback into actionable technical requests, prioritizing issues based on business impact, and following up to ensure timely resolution. Close collaboration and clear communication are key to ensuring user satisfaction and efficient problem-solving.

What are Functional Support roles?

Functional Support roles are positions within an organization that provide specialized assistance to ensure the smooth operation of business processes and systems. These professionals act as a bridge between end-users and technical teams, helping to identify, troubleshoot, and resolve issues related to software applications or business workflows. They often help with user training, documentation, and ongoing support to improve efficiency and user satisfaction. Functional Support staff typically have a good understanding of both the business requirements and the technical aspects of the systems they support.

What is the difference between Functional Support vs Technical Support?

AspectFunctional SupportTechnical Support
Required CredentialsTypically requires business or industry-specific certifications, knowledge of processesOften requires technical certifications, hardware/software knowledge
Work EnvironmentBusiness applications, user support, process troubleshootingIT infrastructure, hardware/software troubleshooting
Employer & Industry UsageUsed in industries like finance, healthcare, ERP systemsCommon in IT, tech companies, software providers
Search & Comparison IntentUnderstanding business process support rolesTechnical troubleshooting roles

Functional Support focuses on assisting users with business applications and processes, requiring industry-specific knowledge. Technical Support centers on resolving hardware and software technical issues, often needing technical certifications. Both roles are essential in their respective environments but differ in focus and skill requirements.

More about Functional Support jobs
What cities are hiring for Functional Support jobs? Cities with the most Functional Support job openings:
What states have the most Functional Support jobs? States with the most job openings for Functional Support jobs include:
Infographic showing various Functional Support job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 79% In-person, 5% Hybrid, and 16% Remote job distribution, with an average salary of $69,660 per year, or $33.5 per hour.
Maximo Functional Support Analyst

Maximo Functional Support Analyst

Targa Resources

Houston, TX • On-site

Full-time

Re-posted yesterday


Targa Resources rating

8.7

Company rating: 8.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

7th of 86 rated oil and gas companies


Job description

POSITION SUMMARY
This position can be located in Houston (TX), Tulsa (OK) or Oklahoma City (OK).
The Maximo Functional Support Analyst role is for supporting, implementing improvements, and maintaining Targa's Maximo Asset Management v7.6 (EAM) solution. The ideal candidate will be responsible for supporting the overall Maximo solution, the asset life cycle including work management, preventive maintenance, inventory, resource scheduling and security. The individual will be expected to perform these tasks independently with limited assistance from peers, product documentation, etc. The ideal candidate will have demonstrated experience working in Maximo 7.6.x and related mobile solutions for the following tasks, including:
• Manage and create point and linear (spatial) locations, location hierarchies, assets, and asset hierarchies.
• Change asset statuses / moving assets and managing asset relationships.
• Use and apply Asset Templates
• Manage and create Master PM's, Inspection Forms, and Job Plans
• Set up new meters and update/associate meters to assets.
• Manage and create failure codes.
• Create item master's and spare parts.
• Participate in and enforce Management of Change (MoC) processes.
• Track incidents, investigations, audits, and their associated action items in Maximo.
JOB FUNCTIONS AND KEY RESPONSIBILITIES:
• Provide functional support to users of the Maximo 7.6 application and related systems through in-person and remote support.
• Maintain and update Master Data in Maximo from load sheets.
• Maintain end-to-end understanding of functional aspects of Maximo EAM and associated business processes.
• Identify solutions to address issues raised throughout service request or incident lifecycle.
• Maintain documentation (run books, functional design, build, deployment, install guides) and process standards.
• Provide functional direction/assistance, collaborating directly with users to identify and resolve issues adversely impacting business processes.
• Support the analysis, creation, and update of documents, process maps, and procedures for business process flows supported with the use of Maximo.
• Documentation of business requirements, preparation of presentations for team status
• Coordinate with IT on interface and system issues, updates, and patching.
• Building out of documentation and training for end users.
• Other duties as assigned.
MINIMUM ESSENTIAL QUALIFICATIONS:
• Associate degree (A.A.) or equivalent from two-year college or technical school and/or training
• 5+ years of experience using Maximo EAM 7.6 or 7.5
• Knowledge of asset management, work management, materials warehousing, and inventory management concepts
• 3+ years of functional experience supporting and implementing improvements for Maximo or another asset management business application.
• Midstream Oil and Gas industry experience a plus
• Familiarity with both facility assets (compressor stations, gas plants, fractionators, terminals) and linear assets (pipelines) a plus
• Structured Query Language (SQL) and relational database experience
• Understanding of testing in Maximo
• Strong interpersonal communication skills
• Organized and detail-oriented with a strong work ethic.
• Well-grounded, preferring to work in a team environment.
• Intermediate computer skills (Proficiency in MS Office Suite to include Word, Excel, PowerPoint, and Outlook)
• Able to multitask between production support, enhancements, testing and special projects.
• Overnight travel will be on an as needed basis and could be for multiple days.
PREFERRED QUALIFICATIONS:
• Certified Deployment Professional - Maximo Asset Management v7.6
• Certified ITIL Foundation
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.

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