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Functional Support Jobs (NOW HIRING)

Potawatomi Federal Solutions, LLC

GFEBS Functional Support Specialist Location:Remote with some travel (less than 25%) FLSA Classification: Exempt- Salaried Employment Class: Full Time-Regular Clearance: Active Secret Required **This ...

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How much do functional support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for functional support in the United States is $33.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $44.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Functional Support specialist, and why are they important?

To thrive as a Functional Support specialist, you need a solid understanding of business processes, problem-solving abilities, and domain knowledge relevant to the supported system, often backed by a relevant degree or experience. Familiarity with enterprise software like SAP, Oracle, or Salesforce, as well as ticketing systems such as ServiceNow, is typically required. Strong communication, analytical thinking, and customer service skills help you effectively interpret user needs and collaborate with technical teams. These capabilities are vital for resolving issues efficiently, ensuring user satisfaction, and optimizing business operations.

How does a Functional Support role typically collaborate with technical teams to resolve user issues?

In a Functional Support role, you serve as a crucial bridge between end users and technical teams such as developers or IT support. When users encounter system or application issues, you are responsible for gathering detailed information, reproducing problems, and clearly communicating user requirements and challenges to the technical teams. This often involves translating non-technical user feedback into actionable technical requests, prioritizing issues based on business impact, and following up to ensure timely resolution. Close collaboration and clear communication are key to ensuring user satisfaction and efficient problem-solving.

What are Functional Support roles?

Functional Support roles are positions within an organization that provide specialized assistance to ensure the smooth operation of business processes and systems. These professionals act as a bridge between end-users and technical teams, helping to identify, troubleshoot, and resolve issues related to software applications or business workflows. They often help with user training, documentation, and ongoing support to improve efficiency and user satisfaction. Functional Support staff typically have a good understanding of both the business requirements and the technical aspects of the systems they support.

What is the difference between Functional Support vs Technical Support?

AspectFunctional SupportTechnical Support
Required CredentialsTypically requires business or industry-specific certifications, knowledge of processesOften requires technical certifications, hardware/software knowledge
Work EnvironmentBusiness applications, user support, process troubleshootingIT infrastructure, hardware/software troubleshooting
Employer & Industry UsageUsed in industries like finance, healthcare, ERP systemsCommon in IT, tech companies, software providers
Search & Comparison IntentUnderstanding business process support rolesTechnical troubleshooting roles

Functional Support focuses on assisting users with business applications and processes, requiring industry-specific knowledge. Technical Support centers on resolving hardware and software technical issues, often needing technical certifications. Both roles are essential in their respective environments but differ in focus and skill requirements.

More about Functional Support jobs
What cities are hiring for Functional Support jobs? Cities with the most Functional Support job openings:
What states have the most Functional Support jobs? States with the most job openings for Functional Support jobs include:
What job categories do people searching Functional Support jobs look for? The top searched job categories for Functional Support jobs are:
Functional Support jobs near you
Infographic showing various Functional Support job openings in the United States as of May 2026, with employment types broken down into 66% Full Time, 6% Part Time, and 28% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $69,660 per year, or $33.5 per hour.
Functional Support Analyst

Functional Support Analyst

Tri-Force Consulting Services, Inc.

Richmond, VA • On-site

$70 - $75/hr

Full-time

Posted 4 days ago

Job description

Name of position: Functional Support Analyst
Location: Richmond VA

Job description
•Analyze and triage incidents.
•Manage service requests.
•Support user acceptance testing.
•Maintain support documentation.
•Provide user guidance and training assistance.
•Coordinate issue resolution across technical teams.

Minimum Qualifications
•5+ years enterprise application support experience.
•Experience supporting Dynamics 365 business users.
•Strong documentation and troubleshooting skills.

If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then
we would like to hear from you. We need exceptionally capable people for this role for our client,
so get back to us and tell us why you think you are a fit.

About Us:

Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.