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Functional Support Jobs in New York (NOW HIRING)

Ampcus

Administrative Functional Support

Tarrytown, NY · On-site

$19.25 - $25.50/hr

Administrative Functional Support Location(s): Tarrytown, NY Position Description: * Proceeds with all day-to-day functional specific operations for Purchase Order Process, and applies IT systems. * ...

Staffingine LLC

Murex FO Support

New York, NY · On-site

Murex FO Support Job Location: New York - New York Job Type: Contract * 3 year's experience in Murex projects support * Knowledge of Murex * Static data market data and GOM configurations permissions ...

Randstad Digital

Functional Analyst

Jersey City, NJ · On-site

$54 - $64/hr

We are looking to onboard a Functional Analysts to support enterprise capital and finance technology initiatives, with a strong focus on regulatory reporting, data-driven solutions, and product ...

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Functional Support information

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How much do functional support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for functional support in New York is $36.64, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $48.65 per hour, depending on experience, location, and employer.

What is a functional support?

Functional Support roles are positions within an organization that provide specialized assistance to ensure the smooth operation of business processes and systems. These professionals act as a bridge between end-users and technical teams, helping to identify, troubleshoot, and resolve issues related to software applications or business workflows. They often help with user training, documentation, and ongoing support to improve efficiency and user satisfaction. Functional Support staff typically have a good understanding of both the business requirements and the technical aspects of the systems they support.

How does a functional support role typically collaborate with technical teams to resolve user issues?

In a Functional Support role, you serve as a crucial bridge between end users and technical teams such as developers or IT support. When users encounter system or application issues, you are responsible for gathering detailed information, reproducing problems, and clearly communicating user requirements and challenges to the technical teams. This often involves translating non-technical user feedback into actionable technical requests, prioritizing issues based on business impact, and following up to ensure timely resolution. Close collaboration and clear communication are key to ensuring user satisfaction and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a functional support specialist, and why are they important?

To thrive as a Functional Support specialist, you need a solid understanding of business processes, problem-solving abilities, and domain knowledge relevant to the supported system, often backed by a relevant degree or experience. Familiarity with enterprise software like SAP, Oracle, or Salesforce, as well as ticketing systems such as ServiceNow, is typically required. Strong communication, analytical thinking, and customer service skills help you effectively interpret user needs and collaborate with technical teams. These capabilities are vital for resolving issues efficiently, ensuring user satisfaction, and optimizing business operations.

What is the difference between Functional Support vs Technical Support?

AspectFunctional SupportTechnical Support
Required CredentialsTypically requires business or industry-specific certifications, knowledge of processesOften requires technical certifications, hardware/software knowledge
Work EnvironmentBusiness applications, user support, process troubleshootingIT infrastructure, hardware/software troubleshooting
Employer & Industry UsageUsed in industries like finance, healthcare, ERP systemsCommon in IT, tech companies, software providers
Search & Comparison IntentUnderstanding business process support rolesTechnical troubleshooting roles

Functional Support focuses on assisting users with business applications and processes, requiring industry-specific knowledge. Technical Support centers on resolving hardware and software technical issues, often needing technical certifications. Both roles are essential in their respective environments but differ in focus and skill requirements.

What are popular job titles related to Functional Support jobs in New York?

For Functional Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Functional Support jobs in New York look for?

The top searched job categories for Functional Support jobs in New York are:

What cities in New York are hiring for Functional Support jobs?

Cities in New York with the most Functional Support job openings:

Functional Support jobs near you
Infographic showing various Functional Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,210 per year, or $36.6 per hour.

Administrative Functional Support

Ampcus

Tarrytown, NY • On-site

$19.25 - $25.50/hr

Other

Re-posted 21 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Administrative Functional Support

Location(s): Tarrytown, NY
Position Description:

  • Proceeds with all day-to-day functional specific operations for Purchase Order Process, and applies IT systems.
  • Maintains records and filing systems; types and/or enters data into computer systems, including Office application or specialized software packages.
  • Completes routine reports, in order to support decision processes in the area assigned.
  • Performs the administration of programs, projects, and/or processes specific to the organization unit served.
  • This position can be found in a number of organization settings / job families, incl. Sales, Marketing and Distribution. Customer Services, et al.
Impacts:
In Administration / Customer Services:
  • Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately.
  • Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with appropriate processes.
  • Positions are expected to cope effectively with multiple choice situations in number of assigned processes and routines.
  • Thinking is about applying or even adapting the "right" procedure to a process or an issue arising.
Key Responsibilities:
  • Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience of techniques and systems used in office, production or lab environment.
  • Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers Knowledge of standardized work routines and methods, general facts and information is necessary, usually acquired through training on the job.
  • Position operates with dedicated, limited range of user interfaces or functionalities in standardized software programs, strictly related to their specific processes.
  • Customer Services functions gather and file information gained in routine customer contact calls.
Higher level:
  • Handling inbound calls, in basic 1st level support situations, while handling majority of request in the basis of given procedures.
Lower level:
  • Outbound calls, operating with given frame of structured information requested.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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