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How much do functional support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for functional support in the United States is $33.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $44.47 per hour, depending on experience, location, and employer.

What is a functional support?

Functional Support roles are positions within an organization that provide specialized assistance to ensure the smooth operation of business processes and systems. These professionals act as a bridge between end-users and technical teams, helping to identify, troubleshoot, and resolve issues related to software applications or business workflows. They often help with user training, documentation, and ongoing support to improve efficiency and user satisfaction. Functional Support staff typically have a good understanding of both the business requirements and the technical aspects of the systems they support.

How does a functional support role typically collaborate with technical teams to resolve user issues?

In a Functional Support role, you serve as a crucial bridge between end users and technical teams such as developers or IT support. When users encounter system or application issues, you are responsible for gathering detailed information, reproducing problems, and clearly communicating user requirements and challenges to the technical teams. This often involves translating non-technical user feedback into actionable technical requests, prioritizing issues based on business impact, and following up to ensure timely resolution. Close collaboration and clear communication are key to ensuring user satisfaction and efficient problem-solving.

What are the key skills and qualifications needed to thrive as a functional support specialist, and why are they important?

To thrive as a Functional Support specialist, you need a solid understanding of business processes, problem-solving abilities, and domain knowledge relevant to the supported system, often backed by a relevant degree or experience. Familiarity with enterprise software like SAP, Oracle, or Salesforce, as well as ticketing systems such as ServiceNow, is typically required. Strong communication, analytical thinking, and customer service skills help you effectively interpret user needs and collaborate with technical teams. These capabilities are vital for resolving issues efficiently, ensuring user satisfaction, and optimizing business operations.

What is the difference between Functional Support vs Technical Support?

AspectFunctional SupportTechnical Support
Required CredentialsTypically requires business or industry-specific certifications, knowledge of processesOften requires technical certifications, hardware/software knowledge
Work EnvironmentBusiness applications, user support, process troubleshootingIT infrastructure, hardware/software troubleshooting
Employer & Industry UsageUsed in industries like finance, healthcare, ERP systemsCommon in IT, tech companies, software providers
Search & Comparison IntentUnderstanding business process support rolesTechnical troubleshooting roles

Functional Support focuses on assisting users with business applications and processes, requiring industry-specific knowledge. Technical Support centers on resolving hardware and software technical issues, often needing technical certifications. Both roles are essential in their respective environments but differ in focus and skill requirements.

More about Functional Support jobs

What cities are hiring for Functional Support jobs?

Cities with the most Functional Support job openings:

What states have the most Functional Support jobs?

States with the most job openings for Functional Support jobs include:

What job categories do people searching Functional Support jobs look for?

The top searched job categories for Functional Support jobs are:

Infographic showing various Functional Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,660 per year, or $33.5 per hour.

ADMIN FUNCTIONAL SUPPORT 3

Newport News, VA • On-site

Huntington Ingalls Industries
Manufacturing • 10K+ employees

$54K - $68K/yr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.


Huntington Ingalls Industries rating

7.5

Company rating: 7.5 out of 10

Huntington Ingalls Industries

Based on 148 frontline employees who took The Breakroom Quiz


Job description

ADMIN FUNCTIONAL SUPPORT 3

Location:

Newport News, Virginia, United States

Date: Sep 2, 2026

Req ID: 49431

Team: O41 PLANT ENGR

Entity: Newport News Shipbuilding

US Citizenship Required for this Position: Yes

Full-Time

Shift: 1st

Relocation: Relocation assistance will be available

Virtual/Telework Opportunity: No - Not eligible for telework

Travel Requirements: No

Clearance Required: No - Clearance Not Required to Start

?Salary Range: $54,000.00 to $68,000.00

The anticipated salary range represents the estimated base pay for this role. Final compensation will be determined based on experience, qualifications, and other job-related factors, and may vary from the posted range

Meet HII's Newport News Shipbuilding

With more than 25,000 employees - including third-, fourth- and even fifth-generation shipbuilders - HII's Newport News Shipbuilding (NNS) division is the largest industrial employer in Virginia. We're the sole designer, builder and refueler of U.S. Navy nuclear aircraft carriers and one of two providers of U.S. Navy nuclear submarines. Our diverse and innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look forward to meeting you.

The Role

Performs variety of activities in support of functional areas such as finance, purchasing, or human resources or for a specific project/business/technical unit. Gathers, collects, records, tracks and verifies data and information from multiple sources. Compiles, reviews and analyzes data. Uses software for functional area, to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. May design processes to enhance work flow. Provides data and information to others on functional unit processes and procedures.

  • Document Management

  • Leading vault digitization project

  • Managing office supplies / creating name plates

  • Maintain/Issue project drawing numbers

  • Maintain O41 department vehicles

Must Have

High School/GED and 4 years of additional education and/or experience

Nice to Have

  • Proficient in Microsoft 365

  • Proficient in WebTools Express

  • Drawing comprehension knowledge

  • Strong attention to detail

  • Customer service oriented

  • Strong ability to improve processes

Why HII

We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. HII's diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Working at HII is more than a job - it's an opportunity to build a future. We offer comprehensive benefits including: medical, prescription drug, dental and vision plan choices, on-site health centers, tele-medicine, wellness resources, employee assistance programs, savings plan options (401K), financial education and planning tools, life insurance, tuition reimbursement, employee discounts, early childhood and post-secondary education scholarships, and more. Some benefits may vary depending on your specific division or work location.

Together we are working to ensure a future where everyone can be free and thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. U.S. Citizenship may be required for certain positions.

Do You Need Assistance?

If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Additionally, you may also call 1-844-849-8463 for assistance. Press #2 for Newport News Shipbuilding.

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Working at Huntington Ingalls Industries

About Huntington Ingalls Industries, in their own words

From Huntington Ingalls Industries

Our 44,000-strong team includes skilled tradespeople; artificial intelligence and machine learning experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America's top large employers, we are a values and ethics driven organization that puts people's safety and well-being first. Here you'll find a collaborative environment, competitive benefits, and valuable educational and training programs that span our shipbuilding apprentice schools in Virginia and Mississippi to tuition reimbursement programs that support continual career growth at every stage of your career.

Our values of integrity, safety, respect, engagement, responsibility and performance are the foundation of HII's ethical culture that inspires employees to do the right thing each day, regardless of the circumstances.


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