PAYROLL SPECIALIST
Department: Payroll Division
Reports To: Service Manager
FLSA Status: Non-Exempt
Salary: $45-55k annually + Based on Experience
Employment Status: Full-Time, Monday-Friday, 8:30am-5:00pm
About Us:
Bene-Care is a family-built, service-driven partner in workforce solutions and full-service insurance. Based in Rochester, NY, we've helped businesses thrive through custom strategies across employee benefits, payroll, HR, property & casualty insurance, and TPA services. We take a consultative, service-first approach to every client relationship and pride ourselves on innovation, accountability, and long-term growth.
Position Summary:
The Payroll Specialist plays a critical role in delivering exceptional payroll services to Bene-Care clients. This position is responsible for managing the end-to-end payroll lifecycle, ensuring accuracy, timeliness, and compliance with all relevant regulations. The ideal candidate is client-focused, detail-oriented, and thrives in a collaborative, fast-paced environment.
Essential Expectations and Responsibilities:
· Serve as a primary point of contact for assigned payroll clients, maintaining proactive and professional communication.
· Gather, validate, and enter payroll data to ensure timely and accurate processing.
· Maintain up-to-date knowledge of federal, state, and local payroll tax regulations; apply changes as needed.
· Troubleshoot and resolve payroll, tax, system, and compliance issues in a timely and effective manner.
· Train clients on the use of payroll software and support ongoing system usage.
· Update and maintain client records in the payroll system, including new hires, deductions, tax updates, etc.
· Collaborate with internal departments, outside of payroll, to support comprehensive client service.
· Assist clients with questions related to HR compliance and basic employment regulations.
· Manage payroll package distribution, including printing, sealing, and mailing.
· Support department initiatives and contribute to special projects as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities):
· High School diploma or equivalent.
· 1+ years of experience in payroll, preferably with hands-on processing.
· Proficiency in Microsoft Office applications (Excel, Outlook, Word).
· Exceptional attention to detail with strong analytical and research capabilities.
· Professionalism in handling sensitive and confidential information.
· Accurate data entry skills and solid mathematical aptitude.
· Strong time management and organizational skills; ability to work independently or in a team environment.
· Excellent written and verbal communication skills.
Preferred Qualifications:
· Bachelor's degree in Accounting, Finance, Business Administration, or related field.
· Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
· Experience supporting multi-state payrolls and tax filings.
Certification Requirement:
· Fundamental Payroll Certification (FPC) will be required within the first year of employment. The employee will be required to complete the 12-week course and pass the exam. Payment for both the course and the exam will be provided by Bene-Care Payroll, LLC.
Physical Demands:
Primarily office-based with regular computer, phone, and document processing activity. Occasional lifting of light office materials (up to 25 lbs).
Work Conditions:
This role is based at Bene-Care's office, offering a collaborative workspace with modern tools, adequate lighting, ventilation, and comfortable temperatures.
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Bene-Care is an Equal Opportunity Employer and complies with ADA regulations as applicable