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Fulltime Insurance Account Manager Jobs in Indiana

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Fulltime Insurance Account Manager information

What is the difference between Fulltime Insurance Account Manager vs Insurance Customer Service Representative?

AspectFulltime Insurance Account ManagerInsurance Customer Service Representative
CredentialsLicenses (e.g., state insurance license), relevant certificationsTypically no licenses required, basic training provided
Work EnvironmentOffice setting, client meetings, policy managementCall centers, customer support centers, office
Employer & Industry UsageInsurance agencies, companies, brokeragesInsurance companies, agencies, customer support centers
Search & Comparison IntentUnderstanding roles, career path, responsibilitiesCustomer support, service tasks, client interaction

The Fulltime Insurance Account Manager typically handles policy management, client relationships, and sales, requiring licenses and certifications. In contrast, an Insurance Customer Service Representative focuses on assisting clients with inquiries and support, often without licensing. Both roles are vital in the insurance industry but differ in responsibilities, credentials, and work environment.

What are popular job titles related to Fulltime Insurance Account Manager jobs in Indiana? For Fulltime Insurance Account Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Fulltime Insurance Account Manager jobs in Indiana look for? The top searched job categories for Fulltime Insurance Account Manager jobs in Indiana are:
What cities in Indiana are hiring for Fulltime Insurance Account Manager jobs? Cities in Indiana with the most Fulltime Insurance Account Manager job openings:
Fulltime Insurance Account Manager jobs near you

Commercial Insurance Account Manager - Trucking

Insurance Office of America

Indianapolis, IN

$70K - $90K/yr

Full-time

Medical, Retirement

Posted 28 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

58th of 301 rated insurance

Job description

Description

Job Description:

Title: Account Manager - Commercial Lines 
Remote: candidates in Eastern (EST) or Central (CST) time zones
Supporting: IOA - Charleston | Book Focus: Trucking
Requirement: active property & casualty license, trucking & transportation experience
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. 

 
Key Responsibilities: 

  • Technical Competence: Maintain technical competence and industry expertise. 

  • Team Leadership: Direct daily activities of the account management team. 

  • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

  • Policy Management: Manage policy expirations and renewals. 

  • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 3+ years of account management experience, or 5+ years in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active property & casualty licensing; professional designation (TRS, TRIP or equivalent) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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