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Assistant Account Manager Commercial Insurance Jobs in Indiana

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Assistant Account Manager Commercial Insurance information

What does an assistant account manager in commercial insurance do?

An Assistant Account Manager in Commercial Insurance supports account managers and brokers in servicing commercial insurance clients. Their responsibilities typically include preparing quotes, processing policy renewals and endorsements, handling client inquiries, and maintaining accurate records. They serve as a liaison between clients, insurance carriers, and the agency, ensuring clients' coverage needs are met efficiently. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as an assistant account manager in commercial insurance?

To thrive as an Assistant Account Manager in Commercial Insurance, you need a solid understanding of insurance policies, risk assessment, and customer service, often supported by a relevant degree or insurance certifications such as CIC or CISR. Familiarity with agency management systems (like Applied Epic or AMS360), rating tools, and Microsoft Office is typically required. Strong organizational skills, attention to detail, and effective communication enable you to manage client accounts and support senior managers efficiently. These skills and qualities are crucial to ensuring accurate policy handling, excellent client service, and smooth team operations within a fast-paced insurance environment.

What are some common challenges faced by assistant account managers in commercial insurance and how can they be addressed?

Assistant Account Managers in Commercial Insurance often juggle multiple client accounts and deadlines simultaneously, which can be challenging when prioritizing tasks and managing client expectations. Effective time management, strong organizational skills, and clear communication with both clients and internal teams are essential to succeed in this role. Building strong relationships with underwriters and staying current with industry regulations also help ensure policies are processed accurately and efficiently. Many organizations provide training and mentorship opportunities to help new hires adapt quickly and grow in their careers.

What is the difference between Assistant Account Manager Commercial Insurance vs Commercial Insurance Agent?

AspectAssistant Account Manager Commercial InsuranceCommercial Insurance Agent
CredentialsTypically requires insurance licenses, some roles may need a bachelor's degreeRequires state insurance license; often similar educational background
Work EnvironmentSupports account managers, works in office or client meetingsWorks directly with clients, sales-focused, often in office or on-site
Employer & Industry UsageInsurance agencies, brokerages, and companiesInsurance agencies, brokerages, and independent agents
Search & Comparison IntentUnderstanding support roles in commercial insuranceSeeking sales or client acquisition roles in commercial insurance

In summary, Assistant Account Managers in Commercial Insurance primarily support account management tasks and client service, often working behind the scenes, while Commercial Insurance Agents focus on client acquisition and sales. Both roles require licensing and industry knowledge but differ in daily responsibilities and interaction levels.

What are popular job titles related to Assistant Account Manager Commercial Insurance jobs in Indiana?

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What cities in Indiana are hiring for Assistant Account Manager Commercial Insurance jobs?

Cities in Indiana with the most Assistant Account Manager Commercial Insurance job openings:

Assistant Account Manager Commercial Insurance jobs near you

Assistant Account Manager

Starin Marketing Inc

Chesterton, IN • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description


Assistant Account Manager

Department: Sales and marketing

Reports To: Assoc. Director of Customer Service & Fulfillment or Sr. Account Manager

FLSA Status: Non-Exempt

Location: Chesterton

Hybrid - In-Office: Tuesday – Thursday




About the Role:

Are you passionate about building relationships, driving results, and delivering exceptional customer experience? As an Assistant Account Manager, you’ll play a vital role in supporting and growing key customer accounts while helping position our company as the go-to partner of choice in the industry.

This is an exciting opportunity for a motivated, detail-oriented professional who thrives in a fast-paced, customer-centric environment and is eager to develop their career in sales and account management.


Essential Duties and Responsibilities:

Account Management & Customer Support

  • Develop and maintain relationships with assigned accounts and territories through proactive tele-sales activities and ongoing account management.
  • Maintain the main phone line by handling and routing inbound calls promptly and professionally.
  • Efficiently manage email communications and respond to inquiries within established Service Level Agreements (SLAs).
  • Ensure customer order fulfillment expectations are met by managing ETA requests and providing timely updates and reports.
  • Support the Account Manager by providing territory coverage and customer support during absences.
  • Collaborate closely with the Key Account Manager and/or Account Manager to effectively manage assigned accounts and strengthen customer relationships.
  • Drive revenue growth and margin performance through smart pricing, upselling, and cross-selling

Sales & Business Development Support

  • Create detailed quotes and manage opportunities for assigned accounts and territories.
  • Actively promote and position Midwich products and services to both new and existing customers.
  • Identify opportunities to maximize account value through attachment selling and upselling.
  • Support customer retention and account growth initiatives through proactive engagement and solution-based selling.

Operational Excellence & Team Collaboration

  • Work closely with business management, customer service, and fulfillment teams to ensure accurate and timely order entry and processing.
  • Demonstrate and embody Midwich US Values through professionalism, accountability, teamwork, and a customer-first mindset.
  • Perform other duties as requested, directed, or assigned.



What You Bring:

Experience

  • A high school diploma or GED is required. A college degree or relevant work experience demonstrating transferable skills is preferred.
  • CTS (Certified Technology Specialist) certification is a plus.
  • Experience in customer service, account management, sales support, or a related customer-facing role is preferred.
  • Experience within the Audio/Video, Technology, IT, or related industry is beneficial.


Skills & Competencies

  • Strong communication, attention to detail, multitasking, and problem-solving skills.
  • Ability and willingness to learn, adapt, and take on new challenges.
  • Demonstrated ability to work effectively in a collaborative team environment while contributing to team success and leadership initiatives when needed.
  • Proficiency in Microsoft Office Suite, video conferencing platforms, messaging applications, and general business software.
  • Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.



Why Join Us
  • Be part of a high-growth, high-energy team
  • Work with leading products, partners, and technologies
  • Opportunities for advancement and professional development
  • Make a measurable impact on customers and business performance

Work Environment & Perks

  • Medical, Dental and Vision Insurance
  • Life Insurance, Short-term and Long-term disability Insurance covered by company.
  • 401(k) with matching
  • Costco Membership
  • 11 Paid Holidays and a generous Paid Time Off (PTO) schedule
  • Employee Assistance Program (EAP)
  • Voluntary Benefits such as (Critical Illness, Term-Life Insurance for self and family members, etc.)

Physical & Work Environment

  • Required to sit for long periods of time.
  • Infrequent light physical effort required.

Career Path:


The Assistant Account Manager has various career paths that could be followed. All Associates are encouraged to have discussions with their supervisor and the Human Resources Department to view job descriptions and requirements for career advancement.