Full Time Web Implementation Specialist Jobs (NOW HIRING)

Job Description – Implementation Specialist 1

Brief Overview

The Implementation Specialist 1 works with the Operations Division and Sales team to support new and existing clients with the setup and maintenance of their event technology solutions, primarily using MeetMax software. This entry-level role requires strong aptitude in web design, project management, and impeccable client-facing communication (both written and in-person). The position relies heavily on internal and external coordination and serves as a foundation for developing deep technical and client-management expertise. The ideal candidate is a detail-oriented, technically curious professional with excellent communication skills and a passion for delivering seamless event-technology experiences.

Duties and Responsibilities

Client Implementation/Configuration and Support (70%)

• Manage the implementation of MeetMax software for multiple concurrent clients.
• Develop and maintain expert-level understanding of MeetMax and related event technology solutions.
• Create and maintain detailed event specification documentation for new and existing clients.
• Implement new event configurations in the software according to client specifications, including custom HTML/CSS/JS where required.
• Advise clients on software features and technology solutions as new business needs or opportunities arise.
• Assist the Sales team in developing specifications and scoping new projects.
• Maintain current knowledge of trends in web design, development, and event-technology best practices.
• Assist front-line technical support team members with troubleshooting and client inquiries.

Knowledge Management (20%)

• Contribute to the ongoing maintenance and expansion of the software Knowledge Base and user-education resources.
• Develop and maintain excellent working relationships with clients through proactive, professional communication.

General (10%)

• Perform other duties and responsibilities as assigned or as required to meet company and departmental goals and objectives.

Education and Experience

• 3–5 years of professional experience in a client-facing role; software configuration or SaaS implementation experience strongly preferred.
• Relevant college degrees are a plus but not required.
• Exceptional customer service and communication skills (written and verbal).
• Functional understanding of internet infrastructure; strong familiarity with SaaS systems preferred.
• Strong proficiency in HTML, CSS, and JavaScript; understanding of programming/logic concepts a plus.
• Graphic and web design skills are a significant advantage.
• Proven ability to manage tight deadlines and multiple priorities simultaneously.
• Experience with web-conferencing solutions (Zoom, Bluejeans, Webex, etc.).
• Ability to comprehend highly configurable software and translate business problems into technical solutions.
• Excellent time-management skills and ability to work both independently and collaboratively.
• Flexibility to work irregular hours, including evenings, weekends, and travel for onsite events.

Key Skills and Competencies

• Organization and prioritization skills
• Attention to detail and accuracy
• Confidentiality and judgment
• Communication and problem-solving skills
• Information management skills
• Ability to work independently and in collaborative environments
• Ability to meet deadlines

Employment Type: Exempt Full-Time

Location: Hybrid: Mostly remote, some travel

Schedule: 9:00 AM EST - 5:00 PM EST

Reports to: Technical Support Manager

Class: MeetMax

Department: Support

Indirect or Direct: Direct

Direct Reports: None

Compensation & Benefits

Salary:

• $60,000 – $70,000 (within market rate for the role)

Bonus:

• Discretionary Bonus Eligible – Annual bonus based on company and individual performance

Benefits:

• Employer-sponsored Medical, Dental and Vision plans
• 401K Employee contribution plan (no match)
• Employer-paid Professional Development
• Time Off: 3 Weeks Vacation | 6.5 Sick Days
• Parental Leave
• Ancillary Benefits: LTD, Voluntary Life insurance and Voluntary Insurance Plans including critical illness, hospital, and legal insurance