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Full Time Insurance Call Center Jobs (NOW HIRING)

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Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Sound Telecom

Full Time Call Center Agent

Spokane, WA · On-site

$21/hr

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... Life Insurance Policy * Legal Assistance Shifts: * Full Time - 40 hours per week, 10 hour shifts

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How much do full time insurance call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for full time insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Full Time Insurance Call Center vs Customer Service Representative in Insurance?

AspectFull Time Insurance Call CenterCustomer Service Representative in Insurance
CredentialsHigh school diploma; insurance knowledge often preferredHigh school diploma; insurance knowledge often preferred
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, client-facing, one-on-one interactions
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokerages, companies
Common Search & ComparisonYesYes

Both roles require similar credentials and are found within insurance companies and agencies. The main difference lies in the work environment: Full Time Insurance Call Center roles are typically in a call center setting focused on handling high call volumes, while Customer Service Representatives often work directly with clients in a more personalized setting. Understanding these differences can help job seekers choose the role that best fits their skills and preferences.

What cities are hiring for Full Time Insurance Call Center jobs? Cities with the most Full Time Insurance Call Center job openings:
What are the most commonly searched types of Insurance Call Center jobs? The most popular types of Insurance Call Center jobs are:
What states have the most Full Time Insurance Call Center jobs? States with the most job openings for Full Time Insurance Call Center jobs include:
Full Time Insurance Call Center jobs near you

Call Center Team Lead - West Sacramento, CA (Hybrid)

Gainwell Technologies LLC

West Sacramento, CA • Hybrid

$60K - $72K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 15 hours ago

Posted today

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

137th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Team Lead to support California's Medi-Cal program. In this role, you will provide day-to-day guidance and support to a team of Customer Service Representatives while helping ensure exceptional service, operational excellence, and compliance with performance and quality standards.

If you enjoy coaching others, solving problems, and helping teams succeed in a fast-paced contact center environment, we'd love to hear from you.

Your role in our mission
  • Provide day-to-day guidance, coaching, and support to Customer Service Representatives serving California's Medi-Cal members and providers.
  • Monitor team performance, identify coaching opportunities, and reinforce quality, productivity, attendance, and customer service expectations.
  • Assist with resolving member and provider escalations while supporting compliance with company policies and client requirements.
  • Partner with supervisors, Quality, Training, and Workforce Management to support operational goals and continuous improvement initiatives.
  • Serve as a subject matter expert by answering questions, assisting with new hire onboarding, and reinforcing process and policy updates.
What we're looking for
  • At least 2 years of experience working in a high-volume call center or customer contact center environment.
  • At least 1 year of experience serving as a Team Lead, Lead Representative, mentor, coach, or in another informal or formal leadership role.
  • Strong customer service, communication, problem-solving, and interpersonal skills.
  • Proficiency with Microsoft Office and experience using CRM or contact center technology.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with supervisors, Quality, Training, and Workforce Management teams.
  • Opportunity to grow your leadership skills while making a meaningful impact supporting California's Medi-Cal program.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $60,000 - $72,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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