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Full Time Insurance Call Center Jobs in Nevada (NOW HIRING)

Answer Plus Las Vegas

Call Center Agent

Henderson, NV · On-site

$17/hr

Full-Time Call Center Agent Answer Plus Las Vegas is seeking full-time Call Center Agents to ... Life Insurance Policy * Legal Assistance Shifts: * Full Time - 40 hours per week, 10 hour shifts

Precision Opinion

Call Center Interviewer

Las Vegas, NV · On-site

$14 - $22.35/hr

We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After ... We offer: * Full Time Hours Available * Flexible Shifts Available from 9 AM - 9 PM * Health ...

Precision Opinion

Call Center Interviewer

Las Vegas, NV · On-site

$14 - $22.35/hr

We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After ... We offer: * Full Time Hours Available * Flexible Shifts Available from 9 AM - 9 PM * Health ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Health, dental, and vision insurance * Paid time off * Opportunities for growth and advancement

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... This includes patient registration, insurance eligibility, appointment verification, rescheduling ...

Jobs for Humanity

Call Center Representative

Las Vegas, NV · Remote

$15.25 - $19/hr

We are looking for a Remote Call Center Representative to join our team. In this role, you will be ... Communicate with insurers and relevant parties to obtain required information and secure necessary ...

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All JobsInsurance Call Center JobsFull Time Insurance Call Center JobsFull Time Insurance Call Center Jobs in Nevada

Full Time Insurance Call Center information

What is the difference between Full Time Insurance Call Center vs Customer Service Representative in Insurance?

AspectFull Time Insurance Call CenterCustomer Service Representative in Insurance
CredentialsHigh school diploma; insurance knowledge often preferredHigh school diploma; insurance knowledge often preferred
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, client-facing, one-on-one interactions
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokerages, companies
Common Search & ComparisonYesYes

Both roles require similar credentials and are found within insurance companies and agencies. The main difference lies in the work environment: Full Time Insurance Call Center roles are typically in a call center setting focused on handling high call volumes, while Customer Service Representatives often work directly with clients in a more personalized setting. Understanding these differences can help job seekers choose the role that best fits their skills and preferences.

What are the most commonly searched types of Insurance Call Center jobs in Nevada? The most popular types of Insurance Call Center jobs in Nevada are:
What cities in Nevada are hiring for Full Time Insurance Call Center jobs? Cities in Nevada with the most Full Time Insurance Call Center job openings:
Full Time Insurance Call Center jobs near you

Call Center Supervisor - Full Time (Call Center LV)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

Re-posted 16 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

108th of 162 rated casinos

Job description


The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner. The Call Center Asst. Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the Las Vegas Regional Call Center. They will provide direction and guidance to ensure consistent achievement of key performance metrics.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center management.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist internal and external customers.
  • Monitors agents and lead behaviors and provide constructive feedback to improve performance and morale to improve service.
  • Conducts side by side meetings with agents to appraise performance, then continually monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by management.

Qualifications
Education:
  • High school diploma or equivalent required
  • Experience:
  • Three (3) years supervisor experience, three (3) years Guest Services, Hotel Front Desk, or contact center environment or three (3) years of experience in customer service-related field.
  • Intermediate level of knowledge of Microsoft Office programs (Excel, PowerPoint and Word)
  • Three (3) years of previous LMS experience
  • Abilities:
  • Must be able to type
  • Able to work independently as well as with a team and take initiative, with minimal supervision
  • Highly motivated, proactive individual and independent thinker.
  • Team building: must be able to develop, motivate and inspire the team to achieve desired results.
  • Strong knowledge of customer care processes and techniques are vital. Must have the ability to handle and resolve customer complaints and ensure customer satisfaction and maintain good customer relationships
  • Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details

ADDITIONAL REQUIREMENTS:
  • Can handle multiple tasks in a high volume, high stress, fast paced environment
  • Excellent listening and interpersonal skills
  • Demonstrates a friendly, upbeat, and positive disposition
  • Must present a well-groomed professional appearance.
  • Excellent written and verbal communication skills are required.
  • Ability to read, write, speak, and understand English
  • Able to maintain a flexible working schedule, based on business demands, as well as being dependable and punctual
  • Desired Skills:
  • Experience with Hotsos, Maximo, Sharepoint.
  • LMS.
  • Contact Center experience.

About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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