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Full Time Help Desk Jobs in Alabama (NOW HIRING)

NHS Management

Helpdesk Analyst

Tuscaloosa, AL · On-site

$17 - $23.25/hr

Helpdesk Analyst I NHS Management, LLC | Corporate IT | Location: [Corporate Office -- City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with rotating ...

Troy University

Helpdesk Operator III

Troy, AL · On-site

... Full-Time (FT) Temporary No Location Troy - T01 Job Summary The Helpdesk Operator III position in Information Technology is responsible for providing helpdesk support and escalating helpdesk calls as ...

PCH

Front Desk Clerk | Full Time | $15

Montgomery, AL · On-site

$13.75 - $17/hr

Front Desk Clerk | Full-Time | $15 Renaissance Montgomery Hotel & Spa at the Convention Center ... helpful recommendations. Why Join Us? * Work at a premier Marriott property within the respected ...

PCH Hotels & Resorts

Front Desk Clerk - Full-Time

Mobile, AL · On-site

$14 - $17.25/hr

... helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current ... Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.

PCH

Front Desk Clerk - Full-Time

Mobile, AL · On-site

$14 - $17.25/hr

... helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current ... Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.

PCH

Front Desk Agent ( Full Time)

Point Clear, AL · On-site

$13.25 - $16.50/hr

As a Front Desk Agent , you will play a pivotal role in ensuring a seamless guest experience from ... offering helpful recommendations. • Reservation Management: Handle future and same-day ...

Benchmark

Full-time Front Desk Agent

Irondale, AL

$12 - $15.25/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

Smartfox Solutions

IT Support Specialist

Decatur, AL · On-site

$55K - $100K/yr

... and providing help desk support Opportunity/Growth Job Type: Full-time Pay: $26 and up based on skill level and knowledge Benefits: * Health insurance * Paid time off * Commission and bonus ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Mobile, AL (100% Onsite) Duration: 3-Month Contract with Potential for Full-Time Conversion Join a ... Technician, or Help Desk professional looking to gain valuable enterprise experience while ...

A&R GROUP

Front Desk Supervisor

Orange Beach, AL · On-site

$14.75 - $19/hr

Position Type: Full-Time | Guest Services Leadership Start Date: As soon as you're ready to lead ... A people person through and through-you love helping guests and supporting your team * Detail ...

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All JobsHelp Desk JobsFull Time Help Desk JobsFull Time Help Desk Jobs in Alabama

Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

Is a full time help desk a stressful job?

A full-time help desk position can be stressful due to the need to quickly resolve technical issues and manage multiple user requests. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or system outages.

What are the most commonly searched types of Help Desk jobs in Alabama?

The most popular types of Help Desk jobs in Alabama are:

What cities in Alabama are hiring for Full Time Help Desk jobs?

Cities in Alabama with the most Full Time Help Desk job openings:

Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Helpdesk Analyst

Athens Health and Rehabilitation LLC

Tuscaloosa, AL • On-site

$17 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

JOB DETAILS
Helpdesk Analyst I
NHS Management, LLC | Corporate IT | Location: [Corporate Office - City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with rotating on-call]
About NHS Management
NHS Management, LLC is a family-owned skilled nursing and long-term care operator supporting 44 facilities across Alabama, Arkansas, and Florida. Our Corporate IT team keeps the technology behind patient care, clinical operations, and business functions running reliably - every ticket we close helps a facility keep doing its job.
The Role
We're looking for a Helpdesk Analyst I to serve as the first point of contact for technology issues across our corporate office and 42 facilities. You'll troubleshoot hardware, software, and connectivity issues, support end users by phone/email/ticketing system, and escalate complex issues to Tier 2/3 as needed. This is a great entry point into healthcare IT for someone who's naturally curious, methodical, and calm under pressure - clinical staff need their systems working now, and you'll be the person who makes that happen.
What You'll Do
  • Serve as first-line support for incoming IT tickets, calls, and emails from corporate staff and facility-based users
  • Diagnose and resolve hardware, software, printer, and network connectivity issues (in person, remote, and via phone)
  • Set up and configure workstations, laptops, mobile devices, and peripherals for new hires and staff transfers
  • Manage user account provisioning/deprovisioning (Active Directory, email, EHR/clinical systems access) following documented procedures
  • Document all work in the ticketing system with clear, accurate notes for tracking and knowledge-base purposes
  • Escalate unresolved or complex issues to Tier 2/3 support or appropriate vendor with complete diagnostic detail
  • Maintain and update IT asset inventory records
  • Follow HIPAA and company data-security policies in all support activities
  • Provide basic support for common software (Microsoft 365, EHR/clinical applications, timekeeping systems)
  • Participate in a rotating on-call/after-hours support schedule as needed
What You Bring
  • High school diploma or equivalent required; Associate's degree in IT or related field, or equivalent hands-on experience, preferred
  • 0-2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment a plus)
  • Working knowledge of Windows OS, Microsoft 365, and basic networking concepts (IP, DNS, VPN)
  • Strong troubleshooting instincts and the discipline to document your work
  • Clear, patient communication style - you can walk a non-technical user through a fix without making them feel dumb
  • Comfortable prioritizing multiple tickets across urgency levels in a fast-paced environment
  • A+ certification or similar (CompTIA, ITIL Foundations) a plus, not required
  • Ability to lift/move IT equipment (up to 40 lbs) and travel occasionally to facility locations if needed
Why NHS Management
  • Stable, growing, family-owned company with a clear mission: supporting the people who care for our residents
  • Real path for growth - our IT team promotes from within, and this role is a direct pipeline to Tier 2/3, systems administration, and analytics-focused positions
  • Competitive pay and benefits (medical/dental/vision, 401(k), PTO)
  • Work that has a visible, immediate impact - you're not just closing tickets, you're keeping care teams running

We offer the following benefits for you and your family:
  • Competitive Wages
  • Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
  • Dental Insurance, Life Insurance, Vision Insurance
  • 401K with company match
  • Paid Holidays and Paid Vacation

Apply