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Temporary Help Desk Jobs in Alabama (NOW HIRING)

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

... Title Help Desk Technician Job Category Staff Posting Number 00544 FLSA Non-Exempt Full or ... Temporary No If Temporary, number of months Position Summary Information Duties The primary ...

Canfor

Service Desk Analyst

Mobile, AL

$20.25 - $27.75/hr

The position is for a 4-month temporary contract with the potential for a longer opportunity. The life of the Service Desk Analyst includes: * Take a leadership role in managing the IT Support queue ...

New

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

The position is for a 4-month temporary contract with the potential for a longer opportunity. The life of the Service Desk Analyst includes: * Take a leadership role in managing the IT Support queue ...

New

Troy University

Helpdesk Operator

Troy, AL · On-site

... Temporary No Location Troy - T01 Job Summary The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for ...

Troy University

Helpdesk Technician

Troy, AL · On-site

$18.75 - $25.25/hr

... Temporary No Location Troy - T01 Job Summary The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment ...

Troy University

Helpdesk Operator III

Troy, AL · On-site

... FT) Temporary No Location Troy - T01 Job Summary The Helpdesk Operator III position in Information Technology is responsible for providing helpdesk support and escalating helpdesk calls as needed ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$30 - $37/hr

Respond to help desk tickets and resolve technical issues in a timely manner. * Perform system ... with temp-to-hire opportunities. Benefits * Weekly Pay * Medical, dental, vision, short-term ...

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$30 - $37/hr

... help desk tickets and resolve technical issues in a timely manner. • Perform system updates ... temp-to-hire opportunities. Benefits • Weekly Pay • Medical, dental, vision, short-term ...

TEKsystems

ISP Support Technician

Huntsville, AL

$15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

Wind Creek Hospitality

Security Dispatcher

Montgomery, AL · On-site

$14 - $18.50/hr

... help desk and general receptionist for back-of-the-house. Contact comes via radio, telephone ... Ensures visitors and vendors sign in/out and issues/retrieves a temporary badge * Ensures that all ...

TEKsystems

Desktop Support Technician

Birmingham, AL · On-site

$32 - $40/hr

This role goes beyond day-to-day helpdesk support -- you will serve as the main technical point of ... If eligible, the benefits available for this temporary role may include the following: * Medical ...

TEKsystems

Desktop Support Technician

Birmingham, AL · On-site

$32 - $40/hr

This role goes beyond day-to-day helpdesk support -- you will serve as the main technical point of ... If eligible, the benefits available for this temporary role may include the following: * Medical ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

This role goes beyond day-to-day helpdesk support -- you will serve as the main technical point of ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

TEKsystems

Desktop Support Technician

Birmingham, AL

$32 - $40/hr

This role goes beyond day-to-day helpdesk support -- you will serve as the main technical point of ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

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Temporary Help Desk information

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How much do temporary help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for temporary help desk in Alabama is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.72 per hour, depending on experience, location, and employer.

What is a temporary help desk?

Temporary Help Desk jobs are short-term positions where individuals provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. These roles are often filled during periods of high demand, such as new software rollouts, staff absences, or peak business seasons. Temporary Help Desk staff troubleshoot problems, answer user questions, and escalate complex issues to permanent IT staff if needed. They may work on-site or remotely, depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a temporary help desk professional?

To thrive as a Temporary Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and often a high school diploma or some IT coursework. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and resolve technical issues. These skills ensure quick issue resolution and positive user experiences, which are vital for maintaining daily business operations.

What are the most common challenges faced by temporary help desk staff, and how can they effectively handle them?

Temporary Help Desk staff often encounter challenges such as quickly adapting to new IT systems, handling a high volume of support tickets, and building rapport with team members in a short period. To succeed, it's important to proactively familiarize yourself with the organization's software and common troubleshooting procedures during onboarding. Maintaining clear communication, asking questions when needed, and utilizing available documentation can help you provide effective support and integrate smoothly with the team. Being adaptable and customer-focused will make the transition into the temporary role more successful.

What is the difference between Temporary Help Desk vs Permanent Help Desk?

AspectTemporary Help DeskPermanent Help Desk
CredentialsBasic IT certifications (e.g., CompTIA A+)Same as temporary, often with additional experience
Work EnvironmentContract-based, short-term assignmentsFull-time, ongoing employment
Employer UsageUsed for short-term projects or coverageLong-term support and team integration
Search & ComparisonOften searched together for IT support rolesCompared for career stability and benefits

Temporary Help Desk roles provide short-term IT support solutions, ideal for covering absences or project needs. Permanent Help Desk positions offer ongoing employment with benefits, fostering long-term team development. Both roles require similar certifications but differ mainly in duration and employment stability.

Can I get into a temporary help desk with no experience?

Temporary help desk positions often require basic technical skills and good communication, but many employers are willing to hire candidates with little or no experience if they demonstrate a willingness to learn and problem-solving abilities. Entry-level roles may provide on-the-job training and may require familiarity with common tools like ticketing systems or remote support software.

What are the most commonly searched types of Help Desk jobs in Alabama?

The most popular types of Help Desk jobs in Alabama are:

Temporary Help Desk jobs near you
Infographic showing various Temporary Help Desk job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $38,591 per year, or $18.6 per hour.

Help Desk Technician

Athens State University

Athens, AL • On-site

$17 - $22.75/hr

Full-time

Posted 10 days ago

Job description

Posting Details
Position Information
Department/College
Client Support Services
Position Title
Help Desk Technician
Job Category
Staff
Posting Number
00544
FLSA
Non-Exempt
Full or Part Time
Full-Time
Other
Temporary
No
If Temporary, number of months
Position Summary Information
Duties
The primary function of the Helpdesk Technician is to provide Tier 1 technical support for university systems, including the learning management system, instructional technologies, and desktop computing, for students, faculty, and staff.
ESSENTIAL FUNCTIONS:
  • Provide technical assistance to end-users by phone, email, online, and in-person.
  • Manage help desk ticket intake, capturing complete contact information and issue description, and assigning appropriate tier-level support per established protocols
  • Provide Tier 1 support, including intake resolution and in-depth troubleshooting of hardware, software, email, and learning management system issues, escalating network and Banner-related issues to the appropriate team.
  • Recommend and refine Tier 1 troubleshooting procedures based on recurring ticket patterns
  • Escalate unresolved issues to systems and network staff, with documented analysis of the problem and attempted resolutions
  • Create self-service materials to empower end-users to resolve common issues independently
  • Assist in the developing and updating of faculty, staff, and student orientation materials
  • Continuously build product knowledge and Tier 1 troubleshooting skills through hands-on work with university systems and required training
  • Provide backup support for desktop system deployment and management as needed
  • Deliver consistent, high-quality customer service by following established protocols and timelines, and by fostering a cooperative, collaborative atmosphere with the University community
  • Proactively identify and implement opportunities for process improvement, efficiency, and end-user empowerment in support of the University mission
  • Demonstrate flexibility and sound judgment - adapting to changing work scope, solving problems independently and collaboratively, and self-monitoring performance for continuous improvement
  • Follow established ITY service management practices for incident management, request fulfillment, documentation, escalation, and customer communication.
  • Assist users with account management, password resets, multifactor authentication enrollment, and access-related issues in accordance with university security policies.
  • Support university cybersecurity initiatives by promoting secure computing practices, identifying suspicious activity, and adhering to institutional security standards and procedures.
  • Perform other duties as assigned

Qualifications
QUALIFICATIONS REQUIRED:
  • High School Diploma or GED
  • Strong computer hardware and software skills (troubleshooting hardware/software issues) including: Microsoft Office Suite, web browsers, online information systems, and electronic mail
  • Proficiency using Microsoft 365
  • Strong critical thinking and problem solving skills
  • Excellent verbal and nonverbal communication skills
  • Strong organization and multi-tasking skills
  • Ability to provide great customer service and technical support to a diverse audience
  • Must be able to accommodate a flexible work schedule including early evenings and Sunday afternoons.

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:
PREFERRED:
  • Associate's or Bachelor's Degree in technology-related field
  • Work experience in a higher education setting supporting instructional technologies such as learning management systems, online courses, lecture capture, online storage, and portals.
  • Experience using a work order ticketing system
  • Experience with developing instructional training materials on various topics

WORKING CONDITIONS:
  • Must be able to remain in a stationary position for 65% of the time
  • Occasionally performs duties that require spending time in low posture positions such as crawling, crouching, kneeling, and stooping
  • Must be able to adjust or move objects up to 25 pounds in all directions
  • Requires frequent communication
  • Frequently performs tasks that uses repeating motions of the wrists, hands, and/or fingers
  • Requires clarity of vision for frequent use of computers and other technological devices
  • After-hours and weekends may be required as needed

Salary Schedule
Salary Band: N270
To view salary schedules, visit: https://www.athens.edu/about/offices/human- resources/salary-schedule-tables/Salary will be commensurate with experience and qualifications
Posting Detail Information
University Information
Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Approximately 3,000 students each semester have selected Athens State because of its neighborly environment where over 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 95% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was named the Most Affordable College in Alabama by The Best Schools, as well as a 2024 Great College to Work For by ModernThink. Athens State offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 392 full and part-time employees with approximately 88 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. 83% of the full-time faculty members hold a terminal degree. Athens State is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Athens, Alabama is located in North Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society's "Top 20 Events in the Southeast" including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.
EEO Statement
Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.
Background Check Statement
In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Unofficial transcripts should be from the college or university which verifies qualifications for the position.
Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)
Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.
Additional Information
Athens State University participates in the E-verify System to verify employment eligibility for all newly-hired employees.
To view details or to apply, visit: https://jobs.athens.edu/
Review of applications will begin as soon as possible and remain "open until filled".
For assistance, contact the Human Resources Office at 256-216-3333 or email us at employment@athens.edu.

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