ZipRecruiter

Log In

2

Full Time Freshservice Administrator Jobs (NOW HIRING)

AKIRA

IT Support Specialist - Retail

Chicago, IL · On-site

$55K - $60K/yr

Monitor and administer store networks, resolving connectivity issues and maintaining network ... We offer competitive benefits for full-time employees, including Medical, Dental, Vision, Pet ...

AKIRA

IT Support Specialist - Retail

Chicago, IL

Monitor and administer store networks, resolving connectivity issues and maintaining network ... We offer competitive benefits for full-time employees, including Medical, Dental, Vision, Pet ...

StageBio

IT Site Technician

Frederick, MD · On-site

$50K - $70K/yr

StageBio is seeking a full-time IT Site Technician to join our Frederick, MD facility. The IT Site ... Administer Microsoft 365 at the user level: account creation, group and license management, MFA ...

StageBio

IT Site Technician

Frederick, MD · On-site

StageBio is seeking a full-time IT Site Technician to join our Frederick, MD facility. The IT Site ... Administer Microsoft 365 at the user level: account creation, group and license management, MFA ...

previous page

Showing results 21-33

All Jobsfull time JobsFull Time Freshservice Administrator Jobs

Full Time Freshservice Administrator information

What is the difference between Full Time Freshservice Administrator vs Full Time ServiceNow Administrator?

AspectFull Time Freshservice AdministratorFull Time ServiceNow Administrator
CertificationsFreshservice Certified Administrator, ITILServiceNow Certified System Administrator, ITIL
Work EnvironmentIT service management platforms, cloud-basedEnterprise ITSM, cloud and on-premise environments
Industry UsageSMBs to large enterprises using FreshserviceLarge enterprises, complex IT environments

The Full Time Freshservice Administrator focuses on managing and optimizing Freshservice ITSM platform, often in mid-sized organizations. In contrast, the Full Time ServiceNow Administrator handles more complex ITSM solutions in larger enterprises. Both roles require ITIL knowledge and certifications, but their platform focus and organizational scale differ.

More about Full Time Freshservice Administrator jobs

What are the most commonly searched types of Freshservice Administrator jobs?

The most popular types of Freshservice Administrator jobs are:

What job categories do people searching Full Time Freshservice Administrator jobs look for?

The top searched job categories for Full Time Freshservice Administrator jobs are:

Full Time Freshservice Administrator jobs near you
Infographic showing various Full Time Freshservice Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Support Specialist - Retail

AKIRA

Chicago, IL • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Akira rating

5.7

Company rating: 5.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

AKIRA IT Support Specialist - Retail
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (AKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.
AKIRA's culture has one very large, distinct difference from other fast-fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.
The Position: IT Support Specialist - Retail
Location: HQ - Chicago, IL (On-Site)
Position Overview:
AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment.
Essential Functions
  • Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues.
  • Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems.
  • Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently.
  • Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets.
  • Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance.
  • Monitor and administer store networks, resolving connectivity issues and maintaining network security.
  • Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff.
  • Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality.
  • Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements.
  • Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed.
  • Troubleshoot network issues, including replacing and configuring access points and firewalls.
  • Understand network protocols and provide technical support to store associates to maximize system uptime.

Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
  • 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting.
  • Strong problem-solving skills with the ability to troubleshoot complex IT issues with minimal supervision.
  • Excellent written and verbal communication skills to collaborate effectively with store staff and the broader IT team.

The Ideal Candidate
  • Knowledge of POS systems (Shopify preferred), IT ticketing systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred).
  • Demonstrates a proactive approach to identifying and resolving store-level IT issues.
  • Has a strong understanding of retail IT systems and processes, with the ability to minimize operational disruptions.
  • Exhibits excellent organizational skills, attention to detail, and strong follow-through on tasks and projects.
  • Is comfortable working independently and managing responsibilities without direct supervision.
  • Brings a positive, can-do attitude and takes ownership of store-level IT operations.

Benefits & Perks:
We offer competitive benefits for full-time employees, including Medical, Dental, Vision, Pet Insurance, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and a generous employee discount. We're committed to internal growth, providing meaningful development and career advancement opportunities.
Job Type: Full-TimeWe are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.
We may utilize AI-assisted and automated tools as part of the recruiting and hiring process. All employment decisions are made in compliance with applicable laws and without discrimination.
Department IT Role IT Support Specialist - Retail Locations Chicago Headquarters Yearly salary $55,000 - $60,000 Employment type Full-time

What Akira employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply