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Full Time Customer Service Representative Teleperformance Jobs in Puerto Rico

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

The base salary rate represents the low and high end of the compensation scale for this role ... Employment Type: Full-time * Work Schedule: Monday-Friday, 8AM-5PM (no expected overtime) * Travel ...

Abbott

Associate Customer Service

Arecibo, PR

$12.50 - $17.25/hr

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

New

Abbott

Associate Customer Service

Arecibo, PR · On-site

$12.50 - $17.25/hr

Perform pro- active follow - up calls to sales representatives / complaints to obtain implant ... Associate degree preferred. * 2+ years of experience in a customer service or data entry in health ...

New

Merck & Co.

$13.50 - $18.50/hr

Vaccine Customer Representative: S2 Level - - The • Vaccine Customer Representative (VCR ... Pharmaceutical Sales Training, Sales Services, Sales Territory Management, Vaccine ...

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Researches and analyzes data to address operational challenges and customer service issues.

Elevance Health

Cust Care Rep I-Bilingual (US)

San Juan, PR · On-site

$15.75 - $21.25/hr

Cust Care Rep I-Bilingual (US) Customer Care Representative I Hybrid 1: This role requires ... Requires a HS diploma or equivalent and previous experience in an automated customer service ...

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All JobsCustomer Service Representative Teleperformance JobsFull Time Customer Service Representative Teleperformance JobsFull Time Customer Service Representative Teleperformance Jobs in Puerto Rico

Full Time Customer Service Representative Teleperformance information

What is the difference between Full Time Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectFull Time Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; may require specific product knowledge
Work EnvironmentCall centers, remote or on-siteCall centers, remote, or in-office settings
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support roles across industries
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product/service information

Both roles involve assisting customers, but Full Time Customer Service Representatives at Teleperformance typically work in call centers with structured training, focusing on order processing and troubleshooting. Customer Support Specialists may work across different companies and often require specific product knowledge, with a broader scope of support tasks.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Puerto Rico?

The most popular types of Customer Service Representative Teleperformance jobs in Puerto Rico are:

What are popular job titles related to Full Time Customer Service Representative Teleperformance jobs in Puerto Rico?

For Full Time Customer Service Representative Teleperformance jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Full Time Customer Service Representative Teleperformance jobs in Puerto Rico look for?

The top searched job categories for Full Time Customer Service Representative Teleperformance jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Full Time Customer Service Representative Teleperformance jobs?

Cities in Puerto Rico with the most Full Time Customer Service Representative Teleperformance job openings:

Full Time Customer Service Representative Teleperformance jobs near you
Infographic showing various Full Time Customer Service Representative Teleperformance job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 98% In-person, and 2% Remote job distribution.

Customer Service Specialist

Tetra Tech, Inc.

Ponce, PR • On-site

$15 - $17/hr

Full-time

Posted 5 days ago

Tetra Tech rating

6.4

Company rating: 6.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

402nd of 449 rated engineering

Job description

The Opportunity:
Tetra Tech is seeking a motivated and customer-focused Customer Service Specialist to join our team in Ponce, Puerto Rico. As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent communication skills, sound judgment, attention to detail, and a strong commitment to providing outstanding customer service while supporting programs that strengthen Puerto Rico's communities.
Why Tetra Tech:
At Tetra Tech, we are Leading with Science to solve the world's most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.
Your Impact:
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential - join us to advance your career while leaving a lasting legacy.
Position Summary:
The Customer Service Specialist serves as the primary point of contact for applicants and participants of the CDBG-DR/MIT R3-BRR, SFM, Resurge, and CEWRI-CI Programs. The position provides exceptional customer service through inbound and outbound communications, applicant support, documentation, outreach, and accurate dissemination of program information while complying with Program Guidelines, SOPs, HUD requirements, and PRDOH standards.
Essential Job Functions:
The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
  • Respond to inbound telephone calls, emails, and other approved communication channels.
  • Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document requests, and follow-up activities.
  • Explain program eligibility, application processes, documentation requirements, case status, and next steps.
  • Guide applicants through the application process and maintain continuous communication throughout the life of the case.
  • Provide monthly status updates to active applicants when required.
  • Receive, document, and resolve or escalate applicant complaints.
  • Receive and document warranty inquiries and coordinate follow-up with the appropriate program staff.
  • Provide information regarding reconsiderations, Reasonable Accommodation Requests (RAR), Optional Relocation Assistance (ORA), and other program services.
  • Document all applicant interactions accurately in the designated case management system.
  • Protect Personally Identifiable Information (PII) and maintain confidentiality.
  • Participate in outreach campaigns and mass communications as directed.
  • Meet customer service, productivity, quality assurance, attendance, and documentation standards.
  • Participate in required meetings, coaching sessions, and training.
  • Perform other duties as assigned.

Required Qualifications:
  • High school diploma or equivalent required.
  • One (1) year or more of customer service or call center experience.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Strong computer proficiency, including Microsoft Office applications and data entry.
  • Ability to multitask and perform effectively in a fast-paced, metrics-driven environment.
  • Strong organizational, interpersonal, and problem-solving skills.

Preferred Qualifications:
  • Experience supporting government-funded, disaster recovery, housing, infrastructure, community development, or environmental programs.

Physical Requirements:
  • All candidates must be in Puerto Rico to be considered for the position.

Work Environment / Environmental Factors:
Work is primarily performed in an office/call center environment requiring prolonged sitting, computer use, telephone communication, and occasional lifting up to 20 pounds.
Compensation:
The hourly rate for this position is $15 - $17 per hour (depending on experience). The base salary rate represents the low and high end of the compensation scale for this role. Actual rate will be determined based on location, experience, responsibilities, and qualifications.
Additional Information:
  • Employment Type: Full-time
  • Work Schedule: Monday-Friday, 8AM-5PM (no expected overtime)
  • Travel Requirements: None
  • Work Location: Ponce, Puerto Rico

Life at Tetra Tech:
The perks of working at Tetra Tech include:
  • Comprehensive and market-competitive benefits.
  • Merit-based financial rewards.
  • Flexibility and company-wide commitment to work/life balance.
  • Collaborative team atmosphere that values the contributions of all employees.
  • Learning and development opportunities for ongoing professional growth.

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Equal Opportunity Employer:
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.

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