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Work From Home Customer Service Insurance Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$15.50/hr

Work Location: Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per ... Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies ...

InsuraTec

Sales Representative (Remote)

Manati, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Catano, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Cayey, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Ponce, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Dorado, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

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All JobsCustomer Service Insurance JobsWork From Home Customer Service Insurance JobsWork From Home Customer Service Insurance Jobs in Puerto Rico

Work From Home Customer Service Insurance information

What is a work from home customer service insurance?

A Work From Home Customer Service Insurance job involves assisting customers with insurance-related inquiries, policy information, claims processing, and general support, all from a remote location. Representatives communicate with clients via phone, email, or chat to address concerns, provide guidance, and ensure customer satisfaction. This role typically requires strong communication skills, basic insurance knowledge, and proficiency in using computer systems to manage customer accounts. Some positions may require licensing, depending on the company and type of insurance.

What are the key skills and qualifications needed to thrive in the work from home customer service insurance position?

To thrive as a Work From Home Customer Service Insurance representative, you need strong communication skills, insurance industry knowledge, and a high school diploma or equivalent. Familiarity with CRM software, insurance management systems, and basic computer troubleshooting is often required, with some employers preferring candidates with relevant insurance certifications. Outstanding problem-solving abilities, patience, and organizational skills help you stand out in handling a high volume of client inquiries. These skills and qualities ensure you can deliver accurate, efficient, and empathetic service to clients while working independently from a remote location.

What are the most common challenges faced by work from home customer service insurance representatives, and how do companies help overcome them?

One of the most common challenges for Work From Home Customer Service Insurance representatives is managing complex customer inquiries or claims without in-person collaboration. Additionally, maintaining motivation and clear communication in a remote environment can be difficult. Many companies address these challenges by providing thorough training programs, regular virtual team meetings, and ongoing support from supervisors and technical staff. Access to detailed knowledge bases and digital communication tools also helps representatives resolve issues efficiently while feeling connected to their teams.

What are popular job titles related to Work From Home Customer Service Insurance jobs in Puerto Rico?

For Work From Home Customer Service Insurance jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Customer Service Insurance jobs in Puerto Rico look for?

The top searched job categories for Work From Home Customer Service Insurance jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Work From Home Customer Service Insurance jobs?

Cities in Puerto Rico with the most Work From Home Customer Service Insurance job openings:

Work From Home Customer Service Insurance jobs near you
Infographic showing various Work From Home Customer Service Insurance job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$15.50/hr

Full-time

Posted 27 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

 

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