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Work From Home Progressive Insurance Customer Service Jobs in Puerto Rico

Firstsource

Customer Service Representative

Mayaguez, PR · Remote

$15.50/hr

Work Location: Remote- Job Type: Full-time Pay:Starting Rate $14.00 per hour Bilingual: $15.50 per ... Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies ...

InsuraTec

Sales Representative (Remote)

Dorado, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Catano, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Manati, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Cayey, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Ponce, PR · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... and insurance services. We're looking for driven individuals to join our team as Sales ...

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Work From Home Progressive Insurance Customer Service information

What is a work from home Progressive Insurance customer service representative?

A Work From Home Progressive Insurance Customer Service job involves assisting customers with policy inquiries, billing questions, claims support, and general service needs from a remote location. Employees use company-provided equipment and training to handle customer interactions via phone, chat, or email. Strong communication skills, problem-solving abilities, and a customer-focused attitude are essential. This role typically includes competitive pay, benefits, and opportunities for career growth within Progressive Insurance.

What does a typical workday look like for a work from home Progressive Insurance customer service representative?

A typical day involves handling inbound calls, emails, or chats from customers with questions about policies, claims, billing, and coverage. You’ll use Progressive’s proprietary systems to access information and assist with inquiries, while maintaining accurate records of each interaction. Collaboration is often virtual, with team meetings and ongoing support from supervisors and peers, so being comfortable with remote communication tools is important. The role may require adherence to a set schedule, including possible evening or weekend shifts, depending on business needs, but offers flexibility and the comfort of working from home.

What are the key skills and qualifications needed to thrive in the work from home Progressive Insurance customer service position?

To thrive as a Work From Home Progressive Insurance Customer Service representative, you need strong communication skills, problem-solving abilities, computer literacy, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and secure remote access tools is often required. Excellent listening skills, patience, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These competencies are vital for delivering fast, effective support and building positive customer relationships in a remote environment.

Does Work From Home Progressive Insurance Customer Service hire remote workers?

Yes, Work From Home Progressive Insurance Customer Service positions are often available as remote roles, allowing employees to work from home. These jobs typically require strong communication skills, computer proficiency, and the ability to manage customer inquiries independently.

What are popular job titles related to Work From Home Progressive Insurance Customer Service jobs in Puerto Rico?

For Work From Home Progressive Insurance Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Progressive Insurance Customer Service jobs in Puerto Rico look for?

The top searched job categories for Work From Home Progressive Insurance Customer Service jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Work From Home Progressive Insurance Customer Service jobs?

Cities in Puerto Rico with the most Work From Home Progressive Insurance Customer Service job openings:

Work From Home Progressive Insurance Customer Service jobs near you

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$15.50/hr

Full-time

Posted 24 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

 

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