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Full Time Customer Service Manager Jobs (NOW HIRING)

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Transdev

Customer Service Manager

Capitol Heights, MD

$74K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee ... Customer Service Job Type: Full Time Req ID: 8198 Pay Group: QQP Cost Center: 781 The above ...

Wegmans Food Markets

Customer Service Manager

Amherst, NY · On-site

$21.75 - $23.25/hr

Must be 18 years or older Time Type: Full time Pay Range: $21.75 - $23.25 / hour Why Work Here ... Manage performance of a team of Customer Service employees, providing resources, training, feedback ...

Transdev

Customer Service Manager

Capitol Heights, MD · On-site

$74K - $85K/yr

Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee ... Customer Service Job Type: Full Time Req ID: 8198 Pay Group: QQP Cost Center: 781 The above ...

Alfa Laval

Customer Service Manager

Richmond, VA · On-site

$110K - $130K/yr

About the job The Customer Service Manager is responsible for leading the Energy Division's customer service organization and ensuring the highest levels of customer satisfaction. This role drives a ...

Safe Fleet

Customer Service Manager

MO · On-site

Customer Service Manager  ROM Manufacturing  Position Summary  The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

Agency Cybersecurity

Customer Service Manager

Richmond, VA · On-site

$75K - $115K/yr

Location: 100% On-Site in Richmond, VA Position Type: Full-Time, Salaried Experience Level: Mid ... Role Overview We're seeking a Customer Service Manager (Team Manager) to lead and scale our client ...

Alstom

Customer Service Manager

Jamaica, NY · On-site

$100K - $130K/yr

Could you be the full-time onsite Customer Service Manager in New York Airport, NY, US we're looking for? Your future role Take on a new challenge and apply your customer-centric expertise in a new ...

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All JobsFull Time Customer Service Manager Jobs

Full Time Customer Service Manager information

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How much do full time customer service manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for full time customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Customer Service Manager vs Customer Support Supervisor?

AspectFull Time Customer Service ManagerCustomer Support Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree preferredHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, managing customer service teams, overseeing policiesCall centers or support departments, supervising support staff
Employer & Industry UsageRetail, telecom, finance, and service industriesCustomer support centers across various industries
Common Search & ComparisonOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Full Time Customer Service Manager oversees customer service teams, develops policies, and ensures customer satisfaction. The Customer Support Supervisor typically manages support staff directly, focusing on daily operations. Both roles require strong communication skills, but the manager has broader strategic responsibilities, while the supervisor handles more immediate team supervision.

What cities are hiring for Full Time Customer Service Manager jobs? Cities with the most Full Time Customer Service Manager job openings:
What are the most commonly searched types of Customer Service Manager jobs? The most popular types of Customer Service Manager jobs are:
What states have the most Full Time Customer Service Manager jobs? States with the most job openings for Full Time Customer Service Manager jobs include:
Full Time Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

NOVO Health Services

Mebane, NC • On-site

Full-time

Posted 9 days ago

Key responsibilities

  • Lead and mentor Account Service Representatives responsible for customer account management and inventory control activities.

  • Serve as the primary liaison between customers and operational teams to ensure service expectations are met.

  • Guide Account Service Representatives in addressing customer concerns, product issues, and service complaints to achieve timely and satisfactory resolutions.

Job description

SRI Healthcare, LLC, a Subsidiary of NOVO Health Services offers a healthcare service that provides a total and unique opportunity for hospitals to source their Sustainable Reusable Sterile Packs as well as other sustainable healthcare linens such as DermaTherapy®, Isolation Gowns, Sterilization Wrap, and cubicle/privacy curtains. SRI's products and services help Healthcare providers attain their sustainability goals, improve surgeon and staff satisfaction while ensuring continuity of supply.
SRI operates three regional processing facilities located in Raleigh, NC, Chattanooga, TN, and Mason, OH. Our state-of-the-art, FDA-regulated service centers provide daily processing, assembly, and delivery of reusable products required for surgery.
SRI is the only "one stop shop" service provider in U.S. currently serving all healthcare-related end markets with Sterilized Reusable Surgical Solutions.
Novo Health Services is seeking a highly motivated and customer-focused Customer Service Manager to lead account management activities, customer service operations, and client relationship initiatives within our healthcare service network. This role serves as a critical link between customers and operational teams, ensuring exceptional service delivery, proactive communication, and effective resolution of customer concerns.
The ideal candidate will possess strong leadership skills, operational knowledge, and a passion for building long-term customer relationships. This position works closely with distribution, operations, production, and healthcare clients to support service excellence and continuous improvement initiatives.
Key Responsibilities
Customer Relationship Management
  • Lead and mentor Account Service Representatives (ASRs) responsible for customer account management and inventory control activities.
  • Develop and maintain strong relationships with healthcare customers and key stakeholders.
  • Serve as the primary liaison between customers and operational teams to ensure service expectations are met.
  • Conduct regular customer visits to assess service performance, identify opportunities for improvement, and strengthen partnerships.
  • Support new customer implementations and onboarding activities to ensure a seamless transition and positive customer experience.

Service Excellence & Issue Resolution
  • Guide ASRs in addressing customer concerns, product issues, and service complaints to achieve timely and satisfactory resolutions.
  • Investigate recurring service issues and implement corrective actions to prevent future occurrences.
  • Monitor customer satisfaction and identify opportunities to improve service delivery.
  • Collaborate with cross-functional teams to address customer needs and resolve operational challenges.

Team Leadership & Development
  • Provide coaching, guidance, and performance management for Account Service Representatives.
  • Foster a culture of accountability, customer focus, and continuous improvement.
  • Support employee development through training, mentoring, and ongoing feedback.
  • Promote collaboration between customer service, operations, logistics, and production teams.

Operational Support & Continuous Improvement
  • Partner with operations and logistics teams to ensure efficient service delivery and inventory management.
  • Analyze customer service metrics, account performance, and operational data to identify trends and improvement opportunities.
  • Assist in developing and implementing process improvements that enhance customer satisfaction and operational efficiency.
  • Support strategic initiatives related to service quality, account growth, and operational excellence.

Additional Responsibilities
  • Participate in special projects and organizational initiatives as assigned.
  • Support compliance with customer-specific requirements, safety standards, and company policies.

Qualifications
Required Experience
  • Bachelor's degree in Business Administration, Supply Chain Management, Healthcare Administration, or a related field.
  • Minimum 3-5 years of experience in customer service, account management, operations, logistics, or supply chain environments.
  • Minimum 2 years of leadership or supervisory experience.
  • Proven ability to build and maintain strong customer relationships.
  • Experience resolving customer concerns and managing service recovery efforts.
  • Strong organizational, problem-solving, and decision-making skills.

Preferred Qualifications
  • Experience supporting healthcare, hospital, or medical service environments.
  • Knowledge of inventory management, logistics, or distribution operations.
  • Experience managing customer accounts in a service-based industry.

Skills & Competencies
  • Exceptional customer relationship and communication skills.
  • Strong leadership and team development abilities.
  • Ability to identify customer needs and develop effective solutions.
  • Analytical mindset with the ability to interpret data and identify trends.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications, particularly Excel.
  • Ability to communicate effectively with frontline employees, customers, and senior leadership.

Working Environment
  • Work may be performed in office, warehouse, healthcare, and hospital environments.
  • May include exposure to sterile processing departments, operating rooms, and healthcare facilities.
  • Personal Protective Equipment (PPE) may be required depending on the work environment.
  • Compliance with customer-specific vaccination requirements may be necessary.
  • Travel within assigned territory approximately 35%.

Why work for SRI Healthcare?
SRI Healthcare strives to be the employer of choice in the hospital sterilization industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at www.sri-healthcare.com!

Apply