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Full Time Customer Service Manager Jobs in Quebec

Motorola

Software Customer Service Manager

Gatineau, QC · On-site

CA$100K - CA$135K/yr

The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...

Motorola

Software Customer Service Manager

Quebec, QC · On-site +1

CA$100K - CA$135K/yr

The Software Customer Service Manager position resides in Deployment, Managed & Support Services organizion. This role is responsible for the day-to-day management of the customer services contracts ...

Walmart

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

(CAN) Customer Service Manager

Baie-comeau, QC

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

(CAN) Customer Service Manager

Lac-megantic, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

(CAN) Customer Service Manager

Montreal, QC · On-site

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

(CAN) Customer Service Manager

Sherbrooke, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Terapro

Respond to and service customers. Profile * High school diploma or related training; * Proven ... Experience in personnel management; * Computer skills; * Favors cohesion and mobilization, good ...

Terapro

Respond to and service customers. Profile High school diploma or related training; Proven experience in the heavy equipment or automotive sector or related field; Experience in personnel management;

Cintas

Service Manager

Boucherville, QC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Requisition Number : 231129 Cintas is seeking a Service Manager to directly manage our customer ... Regular Schedule: Full Time Shift: 1st Shift Position Type: New Position #INDT2

Grainger Businesses

CA$90K - CA$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Details The Customer Service Centre Improvement Manager is responsible for leading and supporting continuous improvement initiatives across Customer Service Centres to enhance customer ...

Taurus

  • Medical

  • Dental

  • Vision

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ...

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All JobsCustomer Service JobsFull Time Customer Service Manager JobsFull Time Customer Service Manager Jobs in Quebec

Full Time Customer Service Manager information

What is the difference between Full Time Customer Service Manager vs Customer Support Supervisor?

AspectFull Time Customer Service ManagerCustomer Support Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree preferredHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, managing customer service teams, overseeing policiesCall centers or support departments, supervising support staff
Employer & Industry UsageRetail, telecom, finance, and service industriesCustomer support centers across various industries
Common Search & ComparisonOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Full Time Customer Service Manager oversees customer service teams, develops policies, and ensures customer satisfaction. The Customer Support Supervisor typically manages support staff directly, focusing on daily operations. Both roles require strong communication skills, but the manager has broader strategic responsibilities, while the supervisor handles more immediate team supervision.

How much does a full time customer service manager get?

A full-time customer service manager typically earns between $45,000 and $70,000 annually, depending on experience, industry, and location. Salaries can vary based on company size and additional benefits such as bonuses or health insurance.

Is being a full time customer service manager hard?

Being a full-time customer service manager can be challenging as it requires strong communication, problem-solving skills, and the ability to handle difficult situations. The role often involves managing a team, meeting performance targets, and working in a fast-paced environment, which can be demanding but also rewarding for those with relevant skills. Success in this position depends on experience, training, and the ability to adapt to customer needs and company policies.

What other jobs can a full time customer service manager do?

A full-time customer service manager can transition into roles such as operations manager, client relations manager, or sales manager, leveraging skills in communication, problem-solving, and team leadership. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and leadership certifications.

What cities in Quebec are hiring for Full Time Customer Service Manager jobs?

Cities in Quebec with the most Full Time Customer Service Manager job openings:

Full Time Customer Service Manager jobs near you

Full Time Customer Service Associate

Leon's Furniture

Laval, QC • On-site

Full-time

Posted 27 days ago

Job description

Overview

Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

About Us:

Leon's Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we're proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon's in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon's can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

  • Train new service associates and to provide ongoing training where required
  • Assist customers by phone, in-person or by email with service requests
  • Set and confirm repair tech appointments with customers
  • Follow up with customers and vendors on overdue parts
  • Complete inspections on all Exchanges or upon customer request
  • Schedule deliveries of Exchanges & Credit Memos
  • Authorize gift certificates, discounts and credits to customers to keep "as-is" (within specific parameters)
  • Enter Exchanges, Credit Memos, Sales and Reselections
  • Follow up on overdue work orders, Credit Memos, repairs and parts
  • Performing various other duties, as assigned

Requirements: 

  • Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
  • Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personality
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers
  • And most importantly, a POSITIVE ATTITUDE!

We offer:

  • Comprehensive Employee Benefit Package after 3 months
  • Profit Sharing
  • Employee Discounts & Partner Discount Programs
  • The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
  • Continuous, quality education and training on our products and sales techniques

Additional Information:

  • We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process.  Candidates with accommodation needs, can email their accommodation requests to recruitment@leons.ca.

How to Apply:

If you're ready to bring your expertise and leadership to Leon's, we'd love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

QualificationsEmployment Type: FULL_TIME

Apply