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Full Time Customer Service Manager Jobs in Quebec

Grainger Businesses

The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the ... The Supervisor manages processes to ensure compliance with company policies/procedures along with ...

IGA Supermarché Laplante inc.

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... customer service

IGA Saint-Élie Bouchard

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... customer service

IGA Famille Lambert Clermont

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... customer service

IGA Knowlton

Assistant service manager

Knowlton, QC · On-site

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

IGA Marché Arbour-LeBlanc

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... customer service

IGA Supermarché Laplante inc.

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

IGA Famille Lambert Clermont

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

IGA Supermarché Laplante inc.

Become an assistant manager! Are you curious to learn more about food, are you motivated and ... Do you have a high school diploma or equivalent and 2 years of retail or customer service ...

ST JOE PETROLEUM

Health insurance for full time employees * 401k with company match after 1 year of service * Profit ... or management decisions. Thank you for your interest in joining the Fastgas family! Requirements

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Full Time Customer Service Manager information

What is the difference between Full Time Customer Service Manager vs Customer Support Supervisor?

AspectFull Time Customer Service ManagerCustomer Support Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree preferredHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, managing customer service teams, overseeing policiesCall centers or support departments, supervising support staff
Employer & Industry UsageRetail, telecom, finance, and service industriesCustomer support centers across various industries
Common Search & ComparisonOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Full Time Customer Service Manager oversees customer service teams, develops policies, and ensures customer satisfaction. The Customer Support Supervisor typically manages support staff directly, focusing on daily operations. Both roles require strong communication skills, but the manager has broader strategic responsibilities, while the supervisor handles more immediate team supervision.

How much does a full time customer service manager get?

A full-time customer service manager typically earns between $45,000 and $70,000 annually, depending on experience, industry, and location. Salaries can vary based on company size and additional benefits such as bonuses or health insurance.

Is being a full time customer service manager hard?

Being a full-time customer service manager can be challenging as it requires strong communication, problem-solving skills, and the ability to handle difficult situations. The role often involves managing a team, meeting performance targets, and working in a fast-paced environment, which can be demanding but also rewarding for those with relevant skills. Success in this position depends on experience, training, and the ability to adapt to customer needs and company policies.

What other jobs can a full time customer service manager do?

A full-time customer service manager can transition into roles such as operations manager, client relations manager, or sales manager, leveraging skills in communication, problem-solving, and team leadership. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and leadership certifications.

What cities in Quebec are hiring for Full Time Customer Service Manager jobs?

Cities in Quebec with the most Full Time Customer Service Manager job openings:

Full Time Customer Service Manager jobs near you

Bilingual Supervisor, Customer Service Centre

Grainger Businesses

On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 hours ago

Grainger rating

8.3

Company rating: 8.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

25th of 365 rated logistics

Job description

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation:

The base salary for this role ranges between $ 67,440 - $ 92,730, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary: 

The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the day-to-day operations of the Customer Service Centre, including but not limited to driving workforce efficiencies, customer service, reporting, and performance management. 

The Customer Service Centre Supervisor ensures engagement from the entire team and ensures that the team is able meet various challenges within their roles. 

The Supervisor manages processes to ensure compliance with company policies/procedures along with continual process improvement and The Supervisor must also ensure the timeliness, quality and effectiveness of all processes are met. Works within organization and cross functionally on various projects to drive Grainger’s strategies.  

Job Responsibilities (You Will): 

  • Responsible for the direct management and supervises the daily operations of up to 15 front line team members that support internal and external customers. 

  • Plans, directs, monitors, and evaluates workflow. Coordinates work activities, assigns goals to meet operational requirements. 

  • Provides regular 1:1 behavioral coaching and situational leadership to drive sustained individual and team performance. 

  • Assists team members to ensure resources are available to complete daily work. 

  • Reviews performance metrics, diagnoses root cause of underperformance and develops informal and formal improvement plans. 

  • Monitors phone calls on a regular basis and scores those calls based on quality standards. 

  • Keeps team informed of process improvements and changes and solicits feedback. 

  • Participates in the selection/hiring process and supports on-boarding/training of new hires. 

  • Celebrates team and individual successes and drives higher employee engagement. 

  • Identifies and recommend operational improvements. 

Education/Experience (You Have): 

  • High school diploma or equivalent; Bachelor degree preferred. 

  • Minimum 3 to 5 years of customer service experience. 

  • Supervisory experience preferred. 

  • Passion for the customer experience and team member development with an ability to energize others. 

  • Strong interpersonal and communication skills.    

  • Exhibits flexibility to adapt to shifting demands and competing priorities. 

  • Ability to train and coach team members on processes, procedures, compliance, and product knowledge. 

  • Strong competence in the use of technology and software applications; desired applications include SAP, SOE, Verint, Power BI and other emerging technologies. 

  • Ability to plan, organize and delegate work. 

Rewards and Benefits:


Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What Grainger employees say

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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