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Full Time Customer Service Manager Jobs in Rochester, NY

Tramec LLC

Customer Service Specialist

Ontario, NY · On-site

$16.50 - $21.75/hr

... full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an ... CS Automation's management team fosters the growth and development of not only the company but our ...

New

Tramec

Customer Service Specialist

Ontario, NY · On-site

$16.50 - $21.75/hr

... full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an ... CS Automation's management team fosters the growth and development of not only the company but our ...

Garber Randall

Service Manager

Canandaigua, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Volvo Cars Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Acura of Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Garber Honda

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Porsche Audi Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

... for full-time and part-time employees, and a 401k plan to help build towards your future. We ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone Americas, Inc.

Service Manager

Webster, NY · On-site

$21.63 - $32.45/hr

... for full-time and part-time employees, and a 401k plan to help build towards your future. We ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone Americas, Inc

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

... for full-time and part-time employees, and a 401k plan to help build towards your future. We ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Bridgestone

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

... for full-time and part-time employees, and a 401k plan to help build towards your future. We ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Terminix

Service Manager

Rochester, NY

$57K - $92K/yr

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

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Showing results 1-20

All JobsCustomer Service JobsFull Time Customer Service Manager JobsFull Time Customer Service Manager Jobs in Rochester, NY

Full Time Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do full time customer service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for full time customer service manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Customer Service Manager vs Customer Support Supervisor?

AspectFull Time Customer Service ManagerCustomer Support Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree preferredHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, managing customer service teams, overseeing policiesCall centers or support departments, supervising support staff
Employer & Industry UsageRetail, telecom, finance, and service industriesCustomer support centers across various industries
Common Search & ComparisonOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Full Time Customer Service Manager oversees customer service teams, develops policies, and ensures customer satisfaction. The Customer Support Supervisor typically manages support staff directly, focusing on daily operations. Both roles require strong communication skills, but the manager has broader strategic responsibilities, while the supervisor handles more immediate team supervision.

Full Time Customer Service Manager jobs near you
Customer Service Manager

Customer Service Manager

Fonte Surgical Supply, Inc.

Irondequoit, NY • On-site

$50K/yr

Full-time

Posted 9 days ago

Job description

Position Summary
We are seeking an experienced and highly organized Customer Service Manager to oversee daily customer service operations and manage a team of 4–8 employees handling online sales and telephone sales. The ideal candidate will be responsible for directing daily workflow, ensuring exceptional customer service, improving sales performance, and maintaining efficient communication across all customer channels.
The Customer Service Manager will lead by example, coach staff, monitor performance, resolve escalated customer issues, and ensure a positive customer experience while supporting company sales goals.
Key Responsibilities:
Team Management & Leadership:
  • Supervise, direct, and support a team of 4–8 customer service and sales employees on a daily basis.
  • Schedule and coordinate staff coverage for phone and online sales operations.
  • Provide ongoing coaching, training, and performance feedback.
  • Monitor employee productivity, attendance, and customer interaction quality.
  • Foster a positive, professional, and team-oriented work environment.
Customer Service Operations:
  • Ensure exceptional customer service through telephone, email, and online sales platforms.
  • Resolve escalated customer complaints and service issues promptly and professionally.
  • Maintain high customer satisfaction standards and response times.
  • Develop and improve customer service procedures and workflows.
Sales Support & Oversight:
  • Monitor and support telephone and online sales performance.
  • Assist team members in closing sales and increasing customer retention.
  • Review order processing, customer inquiries, and follow-up communications.
  • Identify opportunities to improve sales effectiveness and customer experience.
Administrative & Reporting Duties:
  • Track customer service metrics and employee performance.
  • Maintain accurate records of customer interactions and sales activity.
  • Prepare operational reports and provide updates to management.
  • Ensure policies and procedures are followed consistently.

Qualifications:
  • Previous management or supervisory experience in customer service, retail, online sales, or call center operations preferred.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Experience handling telephone sales and online customer support.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency with computers, email systems, CRM software, and online sales platforms.

Preferred Skills:
  • Sales management experience.
  • Experience supervising small teams (4–8 employees).
  • Strong organizational and scheduling abilities.
  • Ability to motivate staff and improve performance.

Physical & Work Requirements:
  • Ability to work in an office or customer service environment.
  • Ability to sit, stand, and communicate by phone and computer for extended periods.

Compensation:
  • Base salary starting at $50,000 annually.

Additional Performance-based bonus opportunities tied to sales performance, customer service goals, team
productivity, and overall operational success.