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Full Time Customer Service Manager Jobs in Rochester, NY

Tramec LLC

Customer Service Specialist

Ontario, NY · Hybrid

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an ... CS Automation's management team fosters the growth and development of not only the company but our ...

Paylocity

Manager Customer Service (Growth)

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Type Full-time Description Paylocity is an award-winning provider of cloud-based HR and payroll ... Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They ...

Tramec LLC

Customer Service Specialist

Ontario, NY · Hybrid

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an ... CS Automation's management team fosters the growth and development of not only the company but our ...

Garber Randall

Service Manager

Canandaigua, NY · On-site

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Paylocity

Manager Customer Service (Growth)

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective. Client Service Manager Ops works with a peer team of ...

Volvo Cars Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Acura of Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Porsche Audi Rochester

Service Manager

Rochester, NY · On-site

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Garber Honda

Service Manager

Rochester, NY · On-site

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Bridgestone Americas, Inc.

Service Manager

Brockport, NY · On-site

$21.63 - $32.45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... for full-time and part-time employees, and a 401k plan to help build towards your future. We ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

Terminix

Service Manager

Rochester, NY

$57K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our ... Responding to customer concerns, including resolving cancellation requests * Inspecting and ...

Bridgestone Americas, Inc.

Service Manager

Webster, NY · On-site

$21.63 - $32.45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... for full-time and part-time employees, and a 401k plan to help build towards your future. We ... Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ...

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All JobsCustomer Service JobsFull Time Customer Service Manager JobsFull Time Customer Service Manager Jobs in Rochester, NY

Full Time Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do full time customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for full time customer service manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Customer Service Manager vs Customer Support Supervisor?

AspectFull Time Customer Service ManagerCustomer Support Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree preferredHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, managing customer service teams, overseeing policiesCall centers or support departments, supervising support staff
Employer & Industry UsageRetail, telecom, finance, and service industriesCustomer support centers across various industries
Common Search & ComparisonOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Full Time Customer Service Manager oversees customer service teams, develops policies, and ensures customer satisfaction. The Customer Support Supervisor typically manages support staff directly, focusing on daily operations. Both roles require strong communication skills, but the manager has broader strategic responsibilities, while the supervisor handles more immediate team supervision.

How much does a full time customer service manager get?

A full-time customer service manager typically earns between $45,000 and $70,000 annually, depending on experience, industry, and location. Salaries can vary based on company size and additional benefits such as bonuses or health insurance.

Is being a full time customer service manager hard?

Being a full-time customer service manager can be challenging as it requires strong communication, problem-solving skills, and the ability to handle difficult situations. The role often involves managing a team, meeting performance targets, and working in a fast-paced environment, which can be demanding but also rewarding for those with relevant skills. Success in this position depends on experience, training, and the ability to adapt to customer needs and company policies.

What other jobs can a full time customer service manager do?

A full-time customer service manager can transition into roles such as operations manager, client relations manager, or sales manager, leveraging skills in communication, problem-solving, and team leadership. They may also pursue positions in training, quality assurance, or customer experience management, often requiring familiarity with CRM software and leadership certifications.
Full Time Customer Service Manager jobs near you

K9 Resorts Full-Time Customer Service Representative

Luxury Pet Hotel Investment

Penfield, NY

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Customer Service Representative
LPHI | K9 Resorts
FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.
What You’ll Do
As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.
Client Experience amp; Sales:
Deliver 5-Star service at every interaction—phone, in-person, and email
Convert inquiries into reservations and tours into enrollments
Confidently recommend services, packages, and upgrades tailored to each pet
Lead engaging tours showcasing our luxury facility and standards
Serve as a brand ambassador at local events and community outreach

Pet Care amp; Operations:
Check pets in/out and ensure accurate accommodations and care instructions
Document feeding, medications, and special instructions with precision
Assist with daycare, play sessions, and basic pet care tasks
Monitor pet health and behavior, escalating concerns immediately
Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For
Passion for dogs and understanding of pet parent expectations
Strong sales mindset with confidence in closing and upselling services
Excellent communication and multitasking skills
Ability to thrive in a fast-paced, team-driven environment
Tech-comfortable (POS systems, scheduling, Microsoft Office)
Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:
401(k)
Health, dental, and vision benefits
Flexible scheduling
Training amp; development programs
Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.
Apply today and be the face of luxury pet care!

Apply