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Full Time Chat Support Jobs in Texas (NOW HIRING)

Rugiet Health

Patient Support Agent (Full Time)

Austin, TX · On-site +1

$17 - $19/hr

Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ... improving people's lives by providing direct support and ensuring a positive healthcare experience.

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and ... Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye ...

The Appraisal Lane

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

... full-time, experienced representative to support our rapidly growing community of automotive ... Managing inbound support related requests through phone, email and chat for our Mobile and Web ...

The Appraisal Lane

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

... full-time, experienced representative to support our rapidly growing community of automotive ... Managing inbound support related requests through phone, email and chat for our Mobile and Web ...

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All JobsChat Support JobsFull Time Chat Support JobsFull Time Chat Support Jobs in Texas

Full Time Chat Support information

What is full time chat support?

Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.

What are the key skills and qualifications needed to thrive as a full time chat support specialist?

To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.

What are some common challenges faced in a full time chat support role, and how can they be managed?

A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.

What is the difference between Full Time Chat Support vs Part Time Chat Support?

AspectFull Time Chat SupportPart Time Chat Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic customer service skills, sometimes specific certificationsSame as full-time, often less strict
Work EnvironmentRemote or office-based, fast-paced customer service settingRemote or flexible, similar environment
Employer UsageCommon in customer service departments of various industriesUsed by companies needing flexible support staffing

Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.

What are the most commonly searched types of Chat Support jobs in Texas?

The most popular types of Chat Support jobs in Texas are:

What are popular job titles related to Full Time Chat Support jobs in Texas?

For Full Time Chat Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Full Time Chat Support jobs in Texas look for?

The top searched job categories for Full Time Chat Support jobs in Texas are:

What cities in Texas are hiring for Full Time Chat Support jobs?

Cities in Texas with the most Full Time Chat Support job openings:

Full Time Chat Support jobs near you
Infographic showing various Full Time Chat Support job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, and 35% Remote job distribution.

Patient Support Agent (Full Time)

Rugiet Health

Austin, TX • On-site, Remote

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Company: Rugiet Health
Location: Austin, TX (Remote)
About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to-consumer telemedicine company redefining the landscape of men's and women's health, with a focus on hormone optimization. Our mission is to make access to high-quality, compounded medications simple, seamless, and accessible-delivered through a tailored digital experience that blends luxury service with clinical precision.
Backed by a nimble, passionate leadership team with deep expertise across Clinical, Marketing, and Technology sectors, we're reshaping U.S. healthcare by offering innovative, personalized solutions that empower people to lead healthier, more fulfilling lives.
The Opportunity: We are looking for a compassionate, detail-oriented, and highly communicative Patient Support Agent to join our dedicated team. In this essential role, you will serve as the primary point of contact for Rugiet Health members, delivering outstanding service and personalized support throughout their care journey. You'll play a key role in ensuring a seamless, informed, and empathetic experience-guiding patients through our platform, clarifying treatment plans, and resolving inquiries with care and efficiency.
If you're a natural problem-solver who finds fulfillment in helping others and excels in a fast-paced, patient-focused environment, especially within the healthcare space, we'd love to hear from you.
What You'll Do:
1. Serve as the First Point of Contact - Engage with Rugiet Health members via phone, email, and chat to address questions related to their accounts, prescriptions, order status, and navigating our platform.
2. Provide Empathetic, Patient-Centered Support - Listen actively to patient concerns, demonstrate empathy, and de-escalate challenging situations with professionalism and a positive demeanor.
3. Resolve Issues Efficiently - Investigate and resolve patient concerns promptly, collaborating with internal teams-including Clinical, Pharmacy, and Operations-to ensure timely, accurate solutions.
4. Become a Product & Service Expert - Gain in-depth knowledge of Rugiet Health's products, services, and workflows to provide clear, accurate, and helpful information to patients.
5. Guide and Educate Patients - Support patients in understanding their treatment plans, medication usage, and next steps-ensuring they feel informed, confident, and cared for.
6. Maintain Accurate Records - Document all patient interactions and resolutions in our CRM system with accuracy and attention to detail to support continuity of care.
7. Contribute to Continuous Improvement - Identify recurring issues or patient feedback trends and share insights with internal teams (Product, Clinical, Marketing) to enhance the overall patient experience.
8. Ensure Compliance and Privacy - Uphold HIPAA regulations and internal privacy policies to safeguard patient information at all times.
What You Bring:
  • Experience in a customer service, patient support, or call center role, preferably within a healthcare, telemedicine, or direct-to-consumer (D2C) environment.
  • Exceptional verbal and written communication skills, with the ability to explain complex information clearly and concisely.
  • Proven ability to empathize with customers, maintain composure, and resolve issues calmly under pressure.
  • Proficiency with CRM software (e.g., Zendesk, Salesforce) and general office software (Microsoft Office Suite, Google Workspace).
  • High attention to detail and accuracy in documenting information.
  • Ability to work independently and as part of a collaborative team.
  • Adaptability and a willingness to learn new systems and processes quickly in a dynamic environment.
  • High school diploma or equivalent; Bachelor's degree is a plus.

Bonus Points If You Have:
  • Experience in a regulated industry, particularly healthcare.
  • Familiarity with medical terminology or pharmaceutical processes.
  • Experience with chat-based support.

Why Join Rugiet Health?
  • Direct Impact: Play a crucial role in improving people's lives by providing direct support and ensuring a positive healthcare experience.
  • Growth Opportunity: Join a fast-growing, innovative company with opportunities for professional development and career advancement.
  • Collaborative Culture: Be part of a supportive and passionate team that values communication and patient well-being.
  • Disrupt Healthcare: Work with a company at the forefront of personalized telemedicine.

Compensation & Perks
  • $17-$19/hour
  • Monthly team contests with gift card prizes
  • Health, dental, and vision coverage
  • 401(k) program
  • 3 weeks of PTO
  • Monday-Friday, 9:00 AM-5:30 PM

To Apply: If you are excited by the opportunity to provide outstanding patient support and contribute to a revolutionary healthcare company, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position.

Apply