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Full Time Application Support Engineer Jobs (NOW HIRING)

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

intenseye

Application Support Engineer

New York, NY

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

DTCC

Application Support Engineer

Coppell, TX · On-site

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

KG Tiger

Application Support Engineer

Natick, MA · On-site

The position consists of two central components - Application support and collaborative project ... Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or ...

DTCC

Application Support Engineer

Coppell, TX · On-site

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

Concept Plus

Application Support Engineer

About the role Concept Plus is seeking an Application Support Engineer to be responsible for supporting the sustainment of Applications/Services providing the backend administration and support in ...

Siemens

CFD Application Support Engineer

Burlington, MA · On-site

$119K - $132K/yr

Burlington, MA Job Type: Full Time Rate of Pay: The salary range for this position in Burlington ... Application Support Engineer-related occupation. Alternatively, employer will accept a Master ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical ...

Arista Networks

Application Support Engineer

Denver, CO · On-site

$71K - $126K/yr

Giving customers direct access to a high-level engineer streamlines the support process and raises ... Resolve customer concerns raised during installation, operation, maintenance or product application ...

DRW

Application Support Engineer

Greenwich, NY · On-site

$130K - $165K/yr

As an Application Support Engineer on the Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. You will be ...

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Full Time Application Support Engineer information

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How much do full time application support engineer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for full time application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Application Support Engineer, and why are they important?

To thrive as a Full Time Application Support Engineer, you generally need expertise in troubleshooting, software application support, and a relevant degree in computer science or a related field. Familiarity with ticketing systems, databases (such as SQL), and common programming or scripting languages is typically required, and certifications like ITIL can be advantageous. Strong problem-solving abilities, effective communication, and a customer-focused mindset help you stand out in this position. These skills are crucial for resolving technical issues efficiently, ensuring application stability, and delivering excellent user support.

What are some common challenges faced by Application Support Engineers in a full-time role, and how can they be addressed?

Full-time Application Support Engineers often encounter challenges such as managing high-priority incidents, balancing multiple support tickets, and quickly troubleshooting unfamiliar issues. Effective communication with both end-users and development teams is crucial, as is maintaining up-to-date documentation for recurring problems. Proactively learning about the application's architecture and staying organized with incident tracking tools can help address these challenges, ensuring timely resolutions and continuous improvement in service quality.

What is the difference between Full Time Application Support Engineer vs Application Analyst?

AspectFull Time Application Support EngineerApplication Analyst
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or HDIBachelor's in IT, Business, or related field; certifications like ITIL or Business Analysis certifications
Work EnvironmentSupport teams, help desks, client-facing roles, on-site or remoteBusiness units, IT departments, client-facing, often in office settings
Employer & Industry UsageTech companies, service providers, financial institutionsFinancial, healthcare, retail, and other industries requiring system analysis

The Full Time Application Support Engineer primarily focuses on maintaining and troubleshooting software applications, ensuring system uptime, and providing technical support. In contrast, an Application Analyst often analyzes business needs, recommends solutions, and works closely with stakeholders to optimize application performance. While both roles require technical knowledge and certifications like ITIL, their core responsibilities and daily tasks differ, making them distinct career paths within the IT industry.

What are Full Time Application Support Engineers?

Full Time Application Support Engineers are professionals responsible for maintaining and supporting software applications to ensure they run smoothly and efficiently for users. They diagnose and resolve technical issues, work with development teams to fix bugs, and assist users with troubleshooting problems. In addition, they may monitor system performance, apply updates, and help implement new features. Their goal is to minimize downtime and ensure a high-quality user experience for the applications they support.
What cities are hiring for Full Time Application Support Engineer jobs? Cities with the most Full Time Application Support Engineer job openings:
What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
What states have the most Full Time Application Support Engineer jobs? States with the most job openings for Full Time Application Support Engineer jobs include:
Full Time Application Support Engineer jobs near you
Infographic showing various Full Time Application Support Engineer job openings in the United States as of July 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.
Application Support Engineer

Application Support Engineer

intenseye

New York, NY • On-site

$100K - $150K/yr

Full-time

Re-posted 4 days ago

Job description

At Intenseye, we believe protecting people at work is non-negotiable.
That's why we're building the world's most advanced AI-powered platform for industrial environments, designed to help organizations move from reactive programs to proactive risk prevention across safety, operations, and quality management. Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen.
Powered by cutting-edge AI and Intenseye's proprietary Sentinel hardware, our platform delivers ethical, highly accurate intelligence across complex worksites. EHS, operations, and quality teams gain continuous leading indicators, deep operational insight, and unprecedented visibility into how work actually happens.
Today, Intenseye helps protect hundreds of thousands of workers across 25+ countries-and we're just getting started.
The Role
As an Application Support Engineer, you will cover the full support spectrum: fielding inbound customer questions directly via chat and email (L1), conducting hands-on technical investigations into connectivity, integration, and platform issues (L2), and working alongside engineering when issues require deep infrastructure-level diagnosis (L3). You're the person who gets things done in a high-paced, unstructured environment.
You'll work closely with enterprise customers' IT and network teams, join customer calls without hesitation, and partner with engineering, DevOps, and product to see every issue through resolution. This role is based in New York and reports to the Director of Support.
This position requires three days at our NYC Office.
What you will do:
Customer support & relationship management
  • Handle inbound customer inquiries via chat and email - answering platform questions, guiding users, and resolving issues end-to-end
  • Own customer communication throughout the lifecycle of every ticket, providing timely and clear updates.
  • Join customer calls and meetings as a technical representative and engage confidently with enterprise IT and network teams.
  • Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.

Technical investigation & infrastructure support
  • Troubleshoot and resolve connectivity issues by working directly with customers' IT teams - including remote access sessions, VPN configuration, SSH access, proxy setup, and firewall and network diagnostics.
  • Support on-premise and cloud/hybrid deployments, handling integration and infrastructure issues that require hands-on network-level investigation.
  • Investigate platform and integration issues across application, service, and network layers, using available monitoring and observability tools.
  • Configure and troubleshoot SSO and authentication integrations for enterprise customers.

Cross-functional collaboration
  • Escalate complex issues to engineering and product teams with well-documented findings and clear reproduction steps.
  • Work with engineering, DevOps, and product teams on deeper investigation, bug resolution, and new feature rollouts.
  • Contribute to improving internal processes, playbooks, and support tooling.
  • Partner with the Support Manager to develop support territory strategy

What we are looking for:
  • 3+ years in a technical or application support role, ideally within an Enterprise SaaS environment.
  • Solid Linux fundamentals - comfortable in the command line, reading logs, and running diagnostic commands.
  • Strong networking knowledge: TCP/IP, DNS, firewalls, NAT, proxy configurations, and port forwarding.
  • Hands-on experience with SSH and VPN - setup, tunneling, and troubleshooting.
  • Comfortable doing L1 customer chat and deep technical investigation on the same day.
  • Strong written English and a natural ability to explain technical topics to non-technical stakeholders.
  • Ability to navigate ambiguity
  • Excellent oral communication skill with both internal stakeholders and external technical teams
  • Willingness to travel occasionally for on-site customer visits - you're comfortable getting in front of customers in person when the situation calls for it.

$100,000 - $150,000 a year
Intenseye is proud to be an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and equitable workplace where every team member feels valued and empowered. We recruit, hire, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity or expression, medical condition, pregnancy, veteran status, genetic information, or any other characteristic protected by applicable law.
We know that not everyone will meet 100% of the listed qualifications, and that's OK. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you're excited about our mission and believe you can have an impact in this role, we strongly encourage you to apply. Your experience, skills, and perspective may be exactly what we're looking for.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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