ZipRecruiter

Log In

2

Full Time Application Support Engineer Jobs (NOW HIRING)

Towerloan

Application Support Engineer

Flowood, MS

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

CGI Inc.

Application Support Engineer

Atlanta, GA · On-site

J0726-1345 Employment Type: Full Time Position Description: We are seeking an Application Support Engineer to partner with product owners in triaging, investigating, and resolving incoming production ...

New

OSTTRA

Application Support Engineer

New York, NY · On-site

Job Overview OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join our team in New York City. In this role, you will provide critical 2nd-line technical ...

Tower Loan

Application Support Engineer

Flowood, MS · On-site

The Application Support Engineer maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company. This role involves providing ...

DTCC

Application Support Engineer

Tampa, FL · On-site

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations ...

Made4net

Application Support Engineer

Teaneck, NJ

$70K/yr

The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing ...

next page

Showing results 1-20

All JobsApplication Support Engineer JobsFull Time Application Support Engineer Jobs

Full Time Application Support Engineer information

See salary details

$18

$48

$72

How much do full time application support engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for full time application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Application Support Engineer, and why are they important?

To thrive as a Full Time Application Support Engineer, you generally need expertise in troubleshooting, software application support, and a relevant degree in computer science or a related field. Familiarity with ticketing systems, databases (such as SQL), and common programming or scripting languages is typically required, and certifications like ITIL can be advantageous. Strong problem-solving abilities, effective communication, and a customer-focused mindset help you stand out in this position. These skills are crucial for resolving technical issues efficiently, ensuring application stability, and delivering excellent user support.

What are some common challenges faced by Application Support Engineers in a full-time role, and how can they be addressed?

Full-time Application Support Engineers often encounter challenges such as managing high-priority incidents, balancing multiple support tickets, and quickly troubleshooting unfamiliar issues. Effective communication with both end-users and development teams is crucial, as is maintaining up-to-date documentation for recurring problems. Proactively learning about the application's architecture and staying organized with incident tracking tools can help address these challenges, ensuring timely resolutions and continuous improvement in service quality.

What is the difference between Full Time Application Support Engineer vs Application Analyst?

AspectFull Time Application Support EngineerApplication Analyst
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like ITIL or HDIBachelor's in IT, Business, or related field; certifications like ITIL or Business Analysis certifications
Work EnvironmentSupport teams, help desks, client-facing roles, on-site or remoteBusiness units, IT departments, client-facing, often in office settings
Employer & Industry UsageTech companies, service providers, financial institutionsFinancial, healthcare, retail, and other industries requiring system analysis

The Full Time Application Support Engineer primarily focuses on maintaining and troubleshooting software applications, ensuring system uptime, and providing technical support. In contrast, an Application Analyst often analyzes business needs, recommends solutions, and works closely with stakeholders to optimize application performance. While both roles require technical knowledge and certifications like ITIL, their core responsibilities and daily tasks differ, making them distinct career paths within the IT industry.

What are Full Time Application Support Engineers?

Full Time Application Support Engineers are professionals responsible for maintaining and supporting software applications to ensure they run smoothly and efficiently for users. They diagnose and resolve technical issues, work with development teams to fix bugs, and assist users with troubleshooting problems. In addition, they may monitor system performance, apply updates, and help implement new features. Their goal is to minimize downtime and ensure a high-quality user experience for the applications they support.
What cities are hiring for Full Time Application Support Engineer jobs? Cities with the most Full Time Application Support Engineer job openings:
What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
What states have the most Full Time Application Support Engineer jobs? States with the most job openings for Full Time Application Support Engineer jobs include:
Full Time Application Support Engineer jobs near you
Staff Application Support Engineer

Staff Application Support Engineer

CINC Systems

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Staff Application Support Engineer
Location: Global Remote-first (hybrid optional) | Employment Type: Full-time
About CINC Systems
CINC Systems is a leading provider of accounting and management software purpose-built for homeowners associations and community management companies. Our platform supports mission-critical financial operations including general ledger accounting, payments, reporting, compliance, and day-to-day association management. Reliability, accuracy, and trust are foundational to what we build. As our platform grows in scale and complexity, application support is no longer a reactive function. It is a core engineering capability. We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product.
About the Role
The Staff Application Support Engineer is a senior, hands-on technical leader responsible for Level 2 application support and for building the systems that automate, streamline, and improve how CINC operates in production. This role goes well beyond ticket resolution. You will design and evolve observability pipelines, alerting, knowledge systems, and AI-enabled support capabilities so that common issues are resolved automatically, signals are surfaced early, and product teams receive clear, actionable feedback. You approach repetitive work as a temporary state and treat support as a product capability to be engineered, not a queue to be worked. You will write scripts, build internal tools, and own automation workflows that meaningfully reduce manual effort. You will work closely with customers, application support peers, engineering, product, and platform teams to ensure fast recovery from incidents, high-quality communication, and continuous reduction of failure modes in the software.
Key Responsibilities
Application Support and Incident Management
  • Diagnose and resolve complex production issues across CINC's applications, services, integrations, and data layers
  • Act as a senior escalation point for Level 2 support, providing deep technical investigation and clear resolution paths
  • Participate in and lead incident response activities, including triage, mitigation, recovery, and post-incident analysis
  • Provide calm, structured, and timely communication during incidents to internal stakeholders and customer-facing teams
  • Ensure incidents are thoroughly documented with root cause, impact, and preventative actions

Automation, Scripting, and Tool Development
  • Identify repetitive or high-volume support activities and eliminate them through automation - scripting is your first instinct, not an afterthought
  • Build and maintain internal tools that accelerate investigation, streamline case handling, and surface operational intelligence
  • Write scripts in Python, Bash, or similar to automate data lookups, diagnostics, remediation steps, and reporting workflows
  • Design and maintain Datadog monitors, dashboards, alert routing rules, and synthetic checks that provide early warning and reduce noise
  • Implement and evolve AI-enabled support platforms, such as Intercom Fin, to deflect issues and improve response quality
  • Treat support automation and tooling as first-class engineering work with appropriate documentation, versioning, and maintainability
  • Build and maintain knowledge bases that enable faster resolution and customer self-service

Observability and Operational Excellence
  • Work within and help evolve CINC's Datadog environment, including monitors, dashboards, alert routing, log pipelines, and observability workflows
  • Design alerting and escalation mechanisms that surface issues early and reduce customer impact
  • Establish and maintain high-quality operational documentation, runbooks, and incident playbooks
  • Partner with platform and engineering teams to improve observability, diagnostics, and operational readiness

Feedback Loops and Continuous Improvement
  • Maintain tight feedback loops between customers, application support, and Level 3 product engineering teams
  • Surface recurring issues, failure patterns, and systemic risks with clear recommendations for remediation
  • Help ensure that lessons from incidents lead to durable product and process improvements
  • Advocate for operational excellence and reliability as shared responsibilities across engineering

Required Skills and Experience
  • 10+ years of experience in application support, production support, or support engineering roles
  • Deep experience with incident management, operational workflows, and production environments
  • Strong hands-on experience with Datadog, including monitors, dashboards, log management, and alerting
  • Demonstrated scripting ability (Python, Bash, or similar) to build tools, automate workflows, and streamline support operations
  • Proven ability to troubleshoot complex SaaS systems across application, integration, and data layers
  • Experience designing or working with alerting and monitoring systems
  • Excellent written and verbal communication skills, especially in high-pressure situations
  • Ability to work independently, manage priorities, and operate effectively in a fast-paced, distributed environment

Preferred Experience
  • Experience supporting financial, accounting, ERP, or other business-critical SaaS platforms
  • Familiarity with SQL or other data investigation techniques
  • Experience implementing or operating knowledge bases and AI-assisted support tools
  • Background working closely with software engineering teams in production environments
  • Exposure to APM, distributed tracing, or log analytics within Datadog or similar platforms
  • Experience building lightweight internal tooling or CLIs used by support or engineering teams

Mindset and Values
  • "Automate everything" mindset, with a bias toward eliminating repetitive work through code and tooling
  • Treats support as an engineering discipline and a product capability
  • Calm, structured, and reliable under pressure
  • Customer-focused, with strong empathy for real-world impact
  • Learning-first attitude and openness to new tools and techniques
  • Collaborative and respectful, with a strong sense of ownership

What Success Looks Like
  • Production issues are detected early and resolved quickly with minimal customer impact
  • Incidents are handled with clarity, professionalism, and strong communication
  • Repetitive support work steadily decreases through automation, scripting, and better tooling
  • Internal tools and scripts built by this role are actively used across the support and engineering teams
  • Knowledge bases and AI support tools meaningfully reduce ticket volume and resolution time
  • Product teams receive clear, actionable feedback that leads to fewer failure modes
  • The Staff Application Support Engineer is trusted as a senior technical partner across the organization

Why CINC Systems
  • Opportunity to build a state-of-the-art application support function from the ground up
  • High-impact role with real ownership over systems, tooling, and outcomes
  • Remote-first culture with flexibility and autonomy
  • Competitive compensation aligned to senior-level impact
  • Collaborative, respectful, and high-bar engineering culture
  • Clear growth paths into Principal Support Engineering, Platform, or Reliability leadership roles

Benefits
  • Great working environment
  • Opportunity for growth
  • Learning & development resources
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term & Long-term disability insurance
  • Flexible Spending Plan (childcare & healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • 2 self-care/mental health days per year
  • Your birthday is a paid holiday!
  • Free Coca-Cola beverages and snacks (when in office)

Apply