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Ft Customer Service Representative Jobs (NOW HIRING)

Planet Fitness

FT Customer Service Rep

Quakertown, PA

$12/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...

Planet Fitness

FT Customer Service Representative

Berwyn, PA

$15.25 - $20.75/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...

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How much do ft customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for ft customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Ft Customer Service Representative vs Part-Time Customer Service Representative?

AspectFt Customer Service RepresentativePart-Time Customer Service Representative
Work HoursFull-time, typically 35-40 hours/weekLess than 30 hours/week, flexible scheduling
CredentialsHigh school diploma or equivalent; customer service experience often preferredSimilar credentials; may require less experience
Work EnvironmentCall centers, retail, or office settingsSimilar environments, often with flexible shifts
Employer UsageCommon in retail, telecom, and service industriesUsed by same industries, often for seasonal or flexible staffing

Full-Time Customer Service Representatives work standard hours and often have more responsibilities, while Part-Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, and are used across various industries to handle customer inquiries and support.

What is a FT customer service representative?

A FT (Full-Time) Customer Service Representative is a professional who works full-time hours to assist customers by answering questions, resolving issues, and providing information about products or services. They typically interact with customers via phone, email, chat, or in person, ensuring a positive customer experience. These representatives are crucial in maintaining customer satisfaction and often handle tasks like processing orders, addressing complaints, and guiding customers through company policies. Full-time roles usually offer benefits and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a FT customer service representative?

To thrive as a FT Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are soft skills that help build rapport and resolve customer issues effectively. These skills and qualities are essential for delivering excellent service, ensuring customer satisfaction, and maintaining customer loyalty.

What are some common challenges faced by a FT customer service representative, and how can they be managed effectively?

FT Customer Service Representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and meeting performance metrics like response time and customer satisfaction. To manage these effectively, it helps to develop strong communication and problem-solving skills, stay organized, and utilize customer relationship management (CRM) tools efficiently. Regular team meetings and ongoing training sessions also provide support and opportunities to share best practices, ensuring representatives can deliver consistent, high-quality service.
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Ft Customer Service Representative jobs near you
Infographic showing various Ft Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FT Customer Service Representative

Planet Fitness

Jamison, PA

$12/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. 

Monday through Friday 5am to 1pm 

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.  

  •  We Are Accountable – Self-starters who pursue excellence.
  •  We Are Driven – Problem solvers who deliver results.
  •  We Are Passionate – Positive energy with a real desire to help others.
  •  We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

  • Growth Opportunities over 90% of our management team started as an entry level team member!
  • Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
  • Shift-differential pay for select shifts
  • PTO for all employees
  • 401K Retirement Fund (Employer match up to 4%!)
  • Health Insurance Options including Health, Dental, Vision, family life insurance, and more
  • Basic Life Insurance & Short-Term Disability I00% Company Paid!
  • Employee Assistance Program
  • Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

  • Answer phones in a friendly manner using information script
  • Greet members, sign up and tour new members, and log amenities.
  • Respond to member questions and concerns in a timely and professional manner
  • Process beverage or merchandise purchases through the point of sale system
  • Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
  • Provide a clean, sanitized and safe club environment.

Job Requirements:

  • Customer service experience
  • High school diploma/GED equivalent preferred
  • Must be 18 years of age or older
  • Basic computer proficiency

Physical Demands:

  • Frequent lifting, carrying, pushing, and pulling
  • Must be able to lift up to 75 lbs.
  • Will encounter cleaning chemicals during shift
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Continual reaching with hands/fingers/arms during shift

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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