The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
Training, evaluating, and monitoring the performance goals of direct reports * Constructive ... May be responsible for group sales presentations * Other duties may be assigned Benefits ...
Training, evaluating, and monitoring the performance goals of direct reports * Constructive ... May be responsible for group sales presentations * Other duties may be assigned Benefits ...
Cleveland, OH · On-site
Ensures effective performance for direct service programs including timely and accurate ... Provides individual and group supervision to forensic program staff, ensuring that staff have the ...
Cleveland, OH · On-site
Ensures effective performance for direct service programs including timely and accurate ... Provides individual and group supervision to forensic program staff, ensuring that staff have the ...
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
Training, evaluating, and monitoring the performance goals of direct reports * Constructive ... May be responsible for group sales presentations * Other duties may be assigned Benefits ...
Training, evaluating, and monitoring the performance goals of direct reports * Constructive ... May be responsible for group sales presentations * Other duties may be assigned Benefits ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Bentonville, AR · On-site
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
Irving, TX · On-site
$85K - $100K/yr
Addison Group is partnering with our client to identify an experienced Customer Service Manager to ... This individual will be responsible for driving operational performance, developing frontline ...
Irving, TX · On-site
$85K - $100K/yr
Addison Group is partnering with our client to identify an experienced Customer Service Manager to ... This individual will be responsible for driving operational performance, developing frontline ...
Irving, TX · On-site
$85K - $100K/yr
Addison Group is partnering with our client to identify an experienced Customer Service Manager to ... This individual will be responsible for driving operational performance, developing frontline ...
Irving, TX · On-site
$85K - $100K/yr
Addison Group is partnering with our client to identify an experienced Customer Service Manager to ... This individual will be responsible for driving operational performance, developing frontline ...
Irving, TX · On-site
$85K - $100K/yr
Addison Group is partnering with our client to identify an experienced Customer Service Manager to ... This individual will be responsible for driving operational performance, developing frontline ...
Quick apply
Irving, TX · On-site
$85K - $100K/yr
Addison Group is partnering with our client to identify an experienced Customer Service Manager to ... This individual will be responsible for driving operational performance, developing frontline ...
Temple, TX · On-site
Partners with frontline supervisors to conduct ride-alongs, yard observations, and safety walks ... EEO Statement Performance Food Group and/or its subsidiaries (individually or collectively, the ...
Temple, TX · On-site
Partners with frontline supervisors to conduct ride-alongs, yard observations, and safety walks ... EEO Statement Performance Food Group and/or its subsidiaries (individually or collectively, the ...
Santa Monica, CA · On-site
$106K - $130K/yr
We are UMG, the Universal Music Group. We are the world's leading music company. In everything we ... IGA's frontline D2C roster. This role will report into the Global Media Team but will be deeply ...
Santa Monica, CA · On-site
$106K - $130K/yr
We are UMG, the Universal Music Group. We are the world's leading music company. In everything we ... IGA's frontline D2C roster. This role will report into the Global Media Team but will be deeply ...
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
... Performance Value: Interactions with Youth * Plans for and implements pleasant arrivals and ... Submits time off and clocks in/out at assigned time in Frontline. Is punctual. * Maintains ...
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
The Common Domain Software Group is also responsible for frontline support of existing telescope ... Reviewing timesheets and periodic performance reviews, including interacting with the Human ...
New
Training, evaluating, and monitoring the performance goals of direct reports * Constructive ... May be responsible for group sales presentations * Other duties may be assigned Benefits ...
Training, evaluating, and monitoring the performance goals of direct reports * Constructive ... May be responsible for group sales presentations * Other duties may be assigned Benefits ...
$40K - $50.3K
3% of jobs
$50.3K - $60.6K
16% of jobs
$64.9K is the 25th percentile. Wages below this are outliers.
$60.6K - $71K
15% of jobs
$71K - $81.3K
7% of jobs
$81.3K - $91.6K
7% of jobs
The median wage is $95.5K / yr.
$91.6K - $101.9K
4% of jobs
$101.9K - $112.2K
6% of jobs
$112.2K - $122.5K
16% of jobs
$123K is the 75th percentile. Wages above this are outliers.
$122.5K - $132.9K
6% of jobs
$132.9K - $143.2K
13% of jobs
$143.2K - $153.5K
6% of jobs
$40K
$99.5K
$153.5K
| Aspect | Frontline Performance Group | Customer Service Representative |
|---|---|---|
| Credentials | Varies by client, often includes communication skills and industry-specific knowledge | High school diploma or equivalent; customer service training often provided |
| Work Environment | Corporate offices, call centers, or client sites; fast-paced and client-focused | Call centers, retail, or office settings; direct interaction with customers |
| Employer & Industry Usage | Consulting and staffing services across multiple industries | Retail, telecommunications, finance, and other sectors |
| Common Search & Comparison | Often compared for staffing and performance solutions | Compared for customer interaction roles and employment opportunities |
Frontline Performance Group typically provides staffing and consulting services for client organizations, focusing on performance improvement. Customer Service Representatives are frontline employees directly interacting with customers. While both roles involve communication skills, Frontline Performance Group acts as an intermediary, whereas Customer Service Representatives are employed directly by companies.

Albuquerque, NM • On-site, Remote
Full-time
Medical, Dental, Vision, PTO
Posted 2 days ago
Position Description:
Position Summary
At NRAO, we are recruiting a full-time Software Engineering Group Lead to provide technical leadership, planning, and management for software products and shared software infrastructure that support radio astronomy data acquisition, data movement, processing, and analysis. The group, known as the Common Domain Software Group, will be responsible for developing and maintaining reusable software capabilities, common services, integration patterns, and infrastructure components that can be applied across multiple NRAO systems and projects.
The Software Engineering Group Lead will guide short- and long-term planning, coordinate development activities, and help establish engineering practices that improve interoperability, reliability, maintainability, and operational effectiveness. The role includes leading work related to shared software models, system integration, messaging and communication mechanisms, data transport, workflow support, data repositories, service interfaces, deployment approaches, and other software infrastructure needed to support distributed scientific computing environments.
The Common Domain Software Group is also responsible for frontline support of existing telescope operations and for the timely and appropriate resolution of real time issues that impede scientific operations at all NRAO sites. In support of operational responsibilities, this group will work to enhance diagnostic and monitoring tools and report on key performance indicators (KPIs) to maintain operational performance. The combination of operations and common software under a single Common Domain Software Group Lead allows for the development of foundational software that is efficient and reliable in operations.
This position requires close collaboration with scientists, software engineers, systems engineers, operations staff, and project stakeholders to ensure that common software infrastructure is aligned with current operational needs and future observatory capabilities. The group will help identify opportunities to standardize reusable components, reduce duplication, improve system consistency, and support the evolution of NRAO software systems over time.
This position can be based at any of our NRAO locations, including Albuquerque, NM, Socorro, NM, Charlottesville, VA, or Green Bank, WV. For well-qualified candidates, a remote work arrangement may be considered.
What you will be doing:
As the Common Domain Software Engineer Group Lead, you will be responsible for the overall personnel and technical management of software teams responsible for 1) standardized data repositories, 2) system communications, 3) data transport, and 4) frontline 24x7 operational support and integration. You will also be responsible for regular reporting on management status and compliance with deadlines to senior management at NRAO and other participating organizations, and you may be asked to present that status to other stakeholders or advisory bodies in formal or informal reviews.
Personnel management involves building and maintaining a culture of trust, mutual collaboration, accountability, and excellence within the Common Domain Software group and with its stakeholders. This includes:
Programmatic management involves oversight of all aspects of the lifecycle of software for which the group is responsible, including:
Technical management involves interacting directly with all group members:
Work Environment
Work is typically performed in a research and development office environment. Occasional travel (domestic and international) may be required
Who You Are:
Education
Experience
Skills and Competencies
Competency Summary
As a Software Engineer Group Lead, you are expected to have demonstrated experience leading software development groups, preferably within the domain of astronomy. To be successful, you shall also have experience in leading a distributed team of developers and be familiar with management, planning, and reporting aspects. You should be prepared to deal with already ongoing activities, while also having the ability to formulate a long-term direction. You should have experience balancing the maintenance, improvement, and enhancement of operational software. Planning skills and appropriate management of a team of expert developers and scientists are essential. Competency and experience dealing with the development process from requirements gathering, to development, testing and the formalism needed to achieve an orderly process is also expected. You must be able to build strong and productive relationships with stakeholders who have complex and sometimes conflicting requirements, such as scientists, development partners, and operations organizations. Strong decision-making, consensus building, and communication skills are essential.
Additional Requirement
Observatory employees must be authorized to work in the United States.
Total Rewards:
Compensation
The starting salary rate of this position is between $123,000-$154,000 per year. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.
Benefits:
Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides:
Application Instructions:
Select the Apply button above. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position.
Equal Opportunity Employer Statement:
AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/. If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to resumes@nrao.edu. PM20
Compensation details: 123000-154000 Yearly Salary
PI7d9957c004ff-31181-41048181