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Front Office Operations Manager Jobs in Virginia

LodgeWorks

FRONT OFFICE SUPERVISOR

Henrico, VA · On-site

This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel ...

Hyatt House

FRONT OFFICE SUPERVISOR

Mclean, VA · On-site

This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel ...

Friddle Dental

Dental Front Office Manager

Alexandria, VA · On-site

$25 - $30/hr

Oversee daily front office operations and keep the practice running efficiently * Manage, support, and help develop the front office and clinical support team, in partnership with the owner dentist

Friddle Dental

Dental Front Office Manager

Alexandria, VA · On-site

$25 - $30/hr

Oversee daily front office operations and keep the practice running efficiently * Manage, support, and help develop the front office and clinical support team, in partnership with the owner dentist

Peraton

Front Office Integrator

Herndon, VA · On-site

... operations, program integration, or similar coordination role. * Demonstrated success managing ... and coordinating Front Office meetings, leadership engagements, and organizational events.

Friddle Dental

Dental Front Office Manager

Alexandria, VA · On-site

$25 - $30/hr

Oversee daily front office operations and keep the practice running efficiently * Manage, support, and help develop the front office and clinical support team, in partnership with the owner dentist

Peraton

Front Office Integrator

Herndon, VA · On-site

... operations, program integration, or similar coordination role. * Demonstrated success managing ... and coordinating Front Office meetings, leadership engagements, and organizational events.

Archer

Front Office Supervisor

Mclean, VA · On-site

This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel ...

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All JobsFront Office Operations JobsFront Office Operations Manager JobsFront Office Operations Manager Jobs in Virginia

Front Office Operations Manager information

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What is front office operations management?

Front office operations management involves overseeing the daily functions of the front desk, reception, and guest services in a hospitality or corporate environment. It includes managing staff, ensuring customer satisfaction, and coordinating communication between departments using tools like property management systems or customer relationship management software.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

Is front office operations manager a stressful job?

A front office operations manager oversees guest services, staff coordination, and administrative tasks, which can involve high-pressure situations, especially during busy periods or emergencies. The role requires strong organizational skills, multitasking, and problem-solving, which can contribute to stress levels depending on workload and environment.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

What are popular job titles related to Front Office Operations Manager jobs in Virginia?

For Front Office Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Virginia look for?

The top searched job categories for Front Office Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Front Office Operations Manager jobs?

Cities in Virginia with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you

FRONT OFFICE SUPERVISOR

LodgeWorks

Henrico, VA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

Front Office Supervisor

LodgeWorks is actively hiring for a Front Office Supervisor. This person oversees front office operations. They provide guest service, guidance and leadership to ensure that consistent customer service is provided. The Front Desk Supervisor works with appropriate individuals and departments as necessary to resolve guest calls, requests and concerns. This person assists management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; and they'll serve as a leader and role model.

To put it simply: This person assists in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures that will help the hotel meet and exceed financial goals.

The day-to-day includes:

  • Check all hotel guests in and out in a confident, professional and personalized manner.
  • Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
  • Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
  • Communicate effectively, both orally and in writing, to provide clear direction to staff.
  • Assign and instruct team members accordingly; observe performance and encourage improvement and growth.
  • Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.
  • Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.
  • Take hotel reservations accurately and efficiently.
  • Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.
  • Maintain accuracy with all accounting, cash handling and billing procedures.
  • Handle cash, make change and balance an assigned house bank.
  • Be familiar with and follow tax-exempt policies and procedures.
  • Ensure that all calls are answered in a courteous, professional and efficient manner.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates. Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
  • Ensure that the front desk team is trained in and follows financial control procedures for cash, vouchers, inventories, receivables and key control policies.
  • Ensure that all shifts are appropriately staffed based on business levels.
  • Assist in any other task or duties as requested by management.

Who you are:

  • A team player with a heart for hospitality.
  • Entrepreneurial at heart and innovative in mind.
  • A long-term thinker.
  • Customer-focused, with guests, clients and employees at the forefront of your thinking.
  • Nimble and able to adapt to change quickly.
  • Committed to sharing and togetherness and value the family mindset of our organization.
  • Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
  • An excellent communicator.
  • Naturally curious and value listening to solve problems.
  • Comfortable following directions, guidelines and work objectives.
  • Capable of exerting up to 40 pounds of force occasionally.
  • Capable of standing for an entire or shift or for an extended amount of time.
  • Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
  • A plus: Practiced, with six months' related experience in hospitality or a service industry.
  • A must: Eager to be part of a great work culture and team.

Benefits:

We are proud to offer competitive wages and the following benefits for full-time employees:

  • Hotel and restaurant discounts available at select LodgeWorks properties
  • Health, vision and dental benefits
  • 401(k) plans with matching contributions
  • Paid holidays
  • Short-term and long-term disability (company sponsored)
  • Referral bonuses
  • Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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