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Front Office Operations Manager Jobs in Virginia

DIMENSION MASTER

FRONT OFFICE MANAGER

Alexandria, VA · On-site

You understand front office operations inside and out and know how to create a welcoming and ... The Role As the Front Office Manager, you oversee all front desk operations and guest service ...

Redhorse Corporation

Front Office Manager

Arlington, VA · On-site

$140 - $170/hr

Front Office Operations and Process Reconstitution: Lead the review, assessment, and reconstitution of front office documentation, schedules, trackers, and administrative workflows left incomplete ...

Redhorse Corporation

Front Office Manager

Arlington, VA · On-site

$140K - $170K/yr

Front Office Operations and Process Reconstitution: Lead the review, assessment, and reconstitution of front office documentation, schedules, trackers, and administrative workflows left incomplete ...

Redhorse Corporation

Front Office Manager

Arlington, VA · On-site

$140K - $170K/yr

Front Office Operations and Process Reconstitution: Lead the review, assessment, and reconstitution of front office documentation, schedules, trackers, and administrative workflows left incomplete ...

Redhorse Corp.

Front Office Manager

Arlington, VA · On-site

$140 - $170/hr

Front Office Operations and Process Reconstitution: Lead the review, assessment, and reconstitution of front office documentation, schedules, trackers, and administrative workflows left incomplete ...

HHM Hospitality

Front Office Manager

Williamsburg, VA · On-site

$55 - $75/hr

Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Virginia?

For Front Office Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Virginia look for?

The top searched job categories for Front Office Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Front Office Operations Manager jobs?

Cities in Virginia with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you

FRONT OFFICE MANAGER

HAMPTON INN - ALEXANDRIA

Alexandria, VA • On-site

$65 - $78/hr

Other

Posted 5 days ago

Job description

You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.The RoleAs the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.What You Will Be Doing• Lead daily front office operations, including staff supervision and scheduling• Train, coach, and develop front desk and guest service team members• Oversee check ins, check outs, reservations, and billing accuracy• Resolve escalated guest concerns and service issues professionally• Ensure compliance with hotel policies, brand standards, and procedures• Monitor financial processes such as cash handling and end of day reporting• Communicate effectively with housekeeping, engineering, and leadership• Support hiring, performance reviews, and team development• Maintain a welcoming, efficient, and service focused front office environmentWhy You Will Love It Here• Leadership role with daily guest impact• Opportunities for growth within hotel operations• Supportive, team oriented environmentReady to Join the TeamIf you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous hotel front office leadership experience required• Strong communication, leadership, and problem solving skills• Organized, dependable, and detail oriented• Comfortable using hotel systems, reporting tools, and front office processes• Able to multitask and maintain professionalism under pressure• Passionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends. #J-18808-Ljbffr

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