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Front Office Night Manager Jobs in Indiana (NOW HIRING)

Ascent Hospitality

Front Office Manager

Hammond, IN · On-site

... our Front Office Manager! Lead front office activities of hotel and proactively look for ... Scheduling of guest services front desk representatives, night audit staff and breakfast attendants ...

Robert Half

Medical Front Office Specialist

Avon, IN · On-site

$18 - $19.50/hr

The ideal candidate is organized, professional, and comfortable managing scheduling, patient intake ... Manage referrals, forms, and other front office administrative tasks * Ensure compliance with ...

FREEDOM HEALTHWORKS LLC

Front Office Coordinator

Carmel, IN · On-site

$40K - $46K/yr

Medical Front Office Coordinator - FreedomDoc Health (Zionsville, IN) Hospitality meets healthcare. ... Handle daily operations - Manage front-desk duties, maintain patient charts, and ensure accuracy in ...

Freedom Healthworks

Front Office Coordinator

Westfield, IN · On-site

$15.75 - $20.50/hr

Medical Front Office Coordinator - FreedomDoc Health (Zionsville, IN) Hospitality meets healthcare. ... Handle daily operations - Manage front-desk duties, maintain patient charts, and ensure accuracy in ...

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Front Office Night Manager information

What is a front office night manager?

Front Office Night Managers are hospitality professionals responsible for overseeing the front desk and guest services during the overnight shift at hotels or similar establishments. Their duties often include managing late check-ins and check-outs, handling guest inquiries or emergencies, ensuring security protocols are followed, and preparing daily financial and operational reports. They serve as the main point of contact for guests during nighttime hours and often supervise the night staff to maintain smooth operations. Strong communication, problem-solving, and leadership skills are essential for this role.

What are the key skills and qualifications needed to thrive as a front office night manager?

To thrive as a Front Office Night Manager, you need expertise in hotel operations, guest services, and staff supervision, typically supported by experience in hospitality management or a related field. Familiarity with property management systems (PMS), front desk software, and basic accounting procedures is essential. Exceptional problem-solving, communication, and leadership skills help you handle guest concerns and manage night staff effectively. These competencies ensure smooth overnight operations, guest satisfaction, and efficient issue resolution during off-peak hours.

What are some common challenges faced by a front office night manager, and how can they be effectively managed?

Front Office Night Managers often encounter challenges such as handling guest issues with limited overnight staff, managing late check-ins or check-outs, and ensuring smooth communication between night and day teams. To manage these effectively, it's important to develop strong problem-solving skills, maintain clear handover notes, and foster good relationships with other hotel departments such as housekeeping and security. Proactively addressing guest concerns and keeping thorough records can help ensure a seamless guest experience and operational continuity.

What is the difference between Front Office Night Manager vs Front Desk Supervisor?

AspectFront Office Night ManagerFront Desk Supervisor
CredentialsHospitality management experience, sometimes certificationsCustomer service experience, hospitality certifications optional
Work EnvironmentOvernight shift, hotel front desk, administrative dutiesDay or evening shifts, hotel front desk, guest service
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Common Search & ComparisonOvernight hotel management rolesGuest service supervision during daytime shifts

The Front Office Night Manager primarily oversees overnight hotel operations, handling guest issues and administrative tasks during the night shift. The Front Desk Supervisor manages guest services during regular hours, focusing on check-ins, check-outs, and staff supervision. While both roles require hospitality experience, the Night Manager emphasizes overnight management, whereas the Supervisor focuses on daytime guest service. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Front Office Night Manager jobs in Indiana?

For Front Office Night Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Front Office Night Manager jobs in Indiana look for?

The top searched job categories for Front Office Night Manager jobs in Indiana are:

What cities in Indiana are hiring for Front Office Night Manager jobs?

Cities in Indiana with the most Front Office Night Manager job openings:

Front Office Night Manager jobs near you

Front Office Manager

Ascent Hospitality

Hammond, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers...we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Office Manager!
Lead front office activities of hotel and proactively look for opportunities to create memorable experiences for our guests! Responsible for driving excellent guest service results and assisting guests with aspects of their stay, reservation and room assignment activities including various requests and inquiries. Ensure team members are provided training, support and tools to take care of our guests. Their expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.
BENEFITS:
  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:
  • Scheduling of guest services front desk representatives, night audit staff and breakfast attendants (as applicable)
  • Fulfill shift(s) as Manager on Duty as assigned.
  • Hands on approach to leading the Guest Services team.
  • Maintains staffing levels of the department.
  • Maintains supplies and inventory controls for the Front Office and Pantry.
  • Provide management support and coverage in other areas of hotel (as needed)
  • Review all schedules, ensuring all issues are identified and addressed
  • Conduct guest services meetings and ensure employees are kept informed
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
  • Complete credit check daily. • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of company and hotel.
  • Recruit, manage, and train, Front Office Team
  • Train front desk/guest services, night audit staff on all Company and Brand standard programs
  • Train front desk/guest services, night audit, staff on rewards programs and requirements
  • Maximize room occupancy at best rates.
  • Establish consistent Standard Operating Procedures
  • Ensure staff is in compliance with Company Appearance and Grooming standards.
  • Assigns duties and shifts to team members and observes performances to ensure adherence to hotel policies and established operating procedures.
  • Review guest experience scores; review scores with staff; make recommendations for improvement
  • Ensure that the staff is in proper uniform including name tags and in good condition
  • Respond to all guest inquiries, complaints and special requests.
  • Create work environment where staff are motivated, productive and positive
  • Track all of corporate accounts
  • May be required at any time to assume the job duties of the Front Desk Clerk or any other position which is directly supervised by this position.
  • Comply with hotel security, fire regulations, and all health/safety regulations and legislation
  • Oversee smooth operation of breakfast service (as applicable)

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
  • Previous experience as a front desk, guest service supervisor or manager preferred
  • Must have excellent leadership and organizational skills.
  • Must have excellent customer service skills
  • Must have excellent verbal and written communication skills
  • Must be familiar with Microsoft Office
  • Must be familiar with operation of office equipment e.g.- copier, printer, facsimile machine, telephone etc.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Must be able to work without constant supervision.
  • Required to work desk shifts as needed

PHYSICAL DEMANDS:
  • Ability to stand for the entire scheduled shift.
  • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
  • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
  • Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:
  • High school education required. Some college Some college preferred.
  • Minimum one (1) year in a management role in a hotel required.
  • Must be able to effectively lead a team
  • Knowledge of and ability to operate personal computers and various property specific applications.
  • Ability to read and speak English fluently. Second or multiple languages are a plus.
  • Ability to perform under pressure.

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