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Front Office Manager Jobs in Rochester, MN (NOW HIRING)

Titan

Assistant Front Office Manager

Rochester, MN · On-site

Support the Assistant General Manager in overseeing daily Front Office operations. * Lead, coach, and motivate Front Office team members to deliver exceptional guest service. * Assist with scheduling ...

Gen4 Dental

Front Office Assistant

Rochester, MN · On-site

$15.25 - $20.25/hr

Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work-Life Balance ...

RE MAX Results

Office Manager

Rochester, MN

$60K - $65K/yr

The Office Manager is responsible for creating and maintaining a pleasant work environment while supporting the company operations by upholding office systems and supervising staff together with ...

New

48forty Solutions

OFFICE MANAGER

Lake City, MN · On-site

$28 - $30/hr

Overview As an Office Manager, you'll get to provide quality administrative functions within the facility, ensuring all company policies, safety rules, and regulations are followed. Your primary ...

48forty Solutions

Office Manager

Lake City, MN

$28 - $30/hr

As an Office Manager , you'll get to provide quality administrative functions within the facility, ensuring all company policies, safety rules, and regulations are followed. Your primary ...

48forty Solutions

Office Manager

Lake City, MN · On-site

$28 - $30/hr

Overview As an Office Manager , you'll get to provide quality administrative functions within the facility, ensuring all company policies, safety rules, and regulations are followed. Your primary ...

48forty Solutions

Office Manager

Lake City, MN

$28 - $30/hr

Overview As an Office Manager , you'll get to provide quality administrative functions within the facility, ensuring all company policies, safety rules, and regulations are followed. Your primary ...

48forty Solutions

OFFICE MANAGER

Lake City, MN · On-site

$28 - $30/hr

Overview As an Office Manager, you'll get to provide quality administrative functions within the facility, ensuring all company policies, safety rules, and regulations are followed. Your primary ...

Compass Group

OFFICE MANAGER

Rochester, MN · On-site

$58K - $62K/yr

As an Office Manager, you will perform a variety of duties including coordination of all business unit accounting activities, maintaining cash control, payroll, including Living Wage Ordinance ...

Compass Group

OFFICE MANAGER

Rochester, MN · On-site

$58K - $62K/yr

As an Office Manager, you will perform a variety of duties including coordination of all business unit accounting activities, maintaining cash control, payroll, including Living Wage Ordinance ...

Compass Group, North America

OFFICE MANAGER

Rochester, MN · On-site

$58K - $62K/yr

As an Office Manager, you will perform a variety of duties including coordination of all business unit accounting activities, maintaining cash control, payroll, including Living Wage Ordinance ...

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Front Office Manager information

See Rochester, MN salary details

$12

$24

$37

How much do front office manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for front office manager in Rochester, MN is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $28.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.
More about Front Office Manager jobs
What are the most commonly searched types of Front Office jobs in Rochester, MN? The most popular types of Front Office jobs in Rochester, MN are:
What are popular job titles related to Front Office Manager jobs in Rochester, MN? For Front Office Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Front Office Manager jobs in Rochester, MN look for? The top searched job categories for Front Office Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Front Office Manager jobs? Cities near Rochester, MN with the most Front Office Manager job openings:
Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,191 per year, or $24.1 per hour.

Assistant Front Office Manager

ATC Hotel Management LLC

Rochester, MN

Full-time

Posted 22 days ago

Job description

Primary Responsibilities

  • Support the Assistant General Manager in overseeing daily Front Office operations.
  • Lead, coach, and motivate Front Office team members to deliver exceptional guest service.
  • Assist with scheduling, training, performance feedback, and team member development.
  • Provide hands-on support at the Front Desk, particularly during peak arrival and departure periods.
  • Ensure accurate and efficient check-in, check-out, reservation, payment, and billing processes.
  • Respond to and resolve guest concerns related to their stay, room, service experience, charges, payments, and billing.
  • Investigate billing discrepancies, explain charges clearly, and make appropriate corrections within established guidelines.
  • Take ownership of guest concerns from initial contact through resolution, including timely follow-up.
  • Make thoughtful service-recovery decisions that balance guest satisfaction with hotel policies and operational needs.
  • Monitor guest feedback and identify solutions that improve the guest experience and prevent recurring concerns.
  • Coordinate with Housekeeping, Maintenance, Reservations, Sales, Food and Beverage, and other departments to address guest needs.
  • Review daily reports, room status, occupancy, arrivals, departures, special requests, and VIP guests.
  • Assist with cash handling, credit procedures, room inventory, and Front Office controls.
  • Ensure compliance with Hilton brand standards, hotel procedures, and safety and security requirements.
  • Serve as Manager on Duty when assigned and respond to operational needs throughout the hotel.
  • Support team recognition, engagement, and a positive, accountable workplace culture.
  • Perform additional duties as assigned based on business needs.

Successful Candidates will have

  • A genuinely welcoming and hospitality-focused approach.
  • A solutions-oriented mindset and the ability to move challenges toward a timely resolution.
  • Strong judgment and the confidence to make decisions in a fast-paced environment.
  • The ability to remain professional, calm, and empathetic when handling sensitive guest concerns.
  • Strong attention to detail, particularly when reviewing guest accounts, payments, and billing discrepancies.
  • Clear and professional written and verbal communication skills.
  • A leadership style that balances team support, coaching, and accountability.
  • A strong sense of ownership and consistent follow-through.
  • The ability to collaborate effectively across hotel departments.
  • Flexibility and a willingness to provide hands-on support wherever needed.

Qualifications

  • Previous hotel Front Desk or guest-service experience required.
  • Previous supervisory or leadership experience preferred.
  • Hilton and OnQ experience preferred.
  • Experience resolving guest-service and billing concerns strongly preferred.
  • Proficiency with hotel systems, email, and Microsoft Office applications.
  • Ability to maintain confidentiality and exercise sound professional judgment.
  • Must be available to work a flexible schedule based on hotel needs, including mornings, evenings, weekends, and holidays.
  • Ability to stand and walk for extended periods.
  • Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.