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Hotel Front Office Manager Jobs in Rochester, MN

Titan

Assistant Front Office Manager

Rochester, MN · On-site

Support the Assistant General Manager in overseeing daily Front Office operations. * Lead, coach ... Ensure compliance with Hilton brand standards, hotel procedures, and safety and security ...

IHG Hotels & Resorts

Front Desk Associate

Rochester, MN · On-site

$16 - $17/hr

Staybridge Suites / EVEN Hotel - Mayo Clinic Area | Rochester, MN Are you passionate about customer ... Manage guest check-ins and check-outs efficiently * Answer phone calls and assist with reservations

Compass Group, North America

OFFICE MANAGER

Rochester, MN · On-site

$58K - $62K/yr

Job Summary Summary: As an Office Manager, you will perform a variety of duties including ... Qualifications: * 3 years of administrative and clerical experience in an office, hotel, corporate ...

Compass Group

OFFICE MANAGER

Rochester, MN · On-site

$58K - $62K/yr

Job Summary Summary: As an Office Manager, you will perform a variety of duties including ... Qualifications: * 3 years of administrative and clerical experience in an office, hotel, corporate ...

Compass Group

OFFICE MANAGER

Rochester, MN · On-site

$58K - $62K/yr

Job Summary Summary: As an Office Manager, you will perform a variety of duties including ... Qualifications: * 3 years of administrative and clerical experience in an office, hotel, corporate ...

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All JobsHotel Front Office JobsHotel Front Office Manager JobsHotel Front Office Manager Jobs in Rochester, MN

Hotel Front Office Manager information

See Rochester, MN salary details

$21.1K

$45.1K

$64.2K

How much do hotel front office manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for hotel front office manager in Rochester, MN is $45,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $58,700.00 per year, depending on experience, location, and employer.

What does a hotel front office manager do?

A Hotel Front Office Manager oversees the front desk operations of a hotel, ensuring that guests have a smooth check-in and check-out experience. They supervise front desk staff, handle guest complaints, manage reservations, and coordinate with other departments to ensure high-quality service. Additionally, they are responsible for training staff, maintaining records, and ensuring that the front office operates efficiently and professionally.

What are some common challenges hotel front office managers face, and how can they effectively address them?

Hotel Front Office Managers often encounter challenges such as handling high guest volumes during peak periods, resolving guest complaints efficiently, and ensuring smooth communication between departments. Successful managers stay organized, prioritize tasks, and empower their teams to deliver excellent service even under pressure. Building strong relationships with housekeeping, maintenance, and reservations staff is key to quickly addressing guest needs and maintaining high satisfaction levels.

What is the difference between Hotel Front Office Manager vs Hotel Receptionist?

AspectHotel Front Office ManagerHotel Receptionist
CredentialsHigh school diploma; hospitality management experience; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesGreets guests, checks in/out, provides information
ResponsibilitiesStaff supervision, reservations management, conflict resolutionGuest check-in/out, answering inquiries, basic administrative tasks

The Hotel Front Office Manager holds a supervisory role, overseeing the entire front desk team and managing operations, while the Hotel Receptionist focuses on direct guest interactions and administrative duties. Both roles are essential in the hotel industry, but the manager has broader responsibilities and leadership duties.

What are the key skills and qualifications needed to thrive as a hotel front office manager, and why are they important?

To thrive as a Hotel Front Office Manager, you need strong leadership abilities, customer service expertise, organizational skills, and typically a degree in hospitality management or related experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential, and certifications like the Certified Front Desk Manager (CFDM) can be beneficial. Excellent communication, problem-solving, and conflict resolution skills help you excel in managing teams and ensuring guest satisfaction. These competencies are vital for delivering seamless guest experiences, optimizing hotel operations, and maintaining high service standards.
What job categories do people searching Hotel Front Office Manager jobs in Rochester, MN look for? The top searched job categories for Hotel Front Office Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Hotel Front Office Manager jobs? Cities near Rochester, MN with the most Hotel Front Office Manager job openings:
Hotel Front Office Manager jobs near you
Infographic showing various Hotel Front Office Manager job openings in Rochester, MN as of June 2026, with employment types broken down into 2% As Needed, 45% Full Time, and 53% Part Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,194 per year, or $25.1 per hour.

Assistant Front Office Manager

ATC Hotel Management LLC

Rochester, MN

Full-time

Posted 23 days ago

Job description

Primary Responsibilities

  • Support the Assistant General Manager in overseeing daily Front Office operations.
  • Lead, coach, and motivate Front Office team members to deliver exceptional guest service.
  • Assist with scheduling, training, performance feedback, and team member development.
  • Provide hands-on support at the Front Desk, particularly during peak arrival and departure periods.
  • Ensure accurate and efficient check-in, check-out, reservation, payment, and billing processes.
  • Respond to and resolve guest concerns related to their stay, room, service experience, charges, payments, and billing.
  • Investigate billing discrepancies, explain charges clearly, and make appropriate corrections within established guidelines.
  • Take ownership of guest concerns from initial contact through resolution, including timely follow-up.
  • Make thoughtful service-recovery decisions that balance guest satisfaction with hotel policies and operational needs.
  • Monitor guest feedback and identify solutions that improve the guest experience and prevent recurring concerns.
  • Coordinate with Housekeeping, Maintenance, Reservations, Sales, Food and Beverage, and other departments to address guest needs.
  • Review daily reports, room status, occupancy, arrivals, departures, special requests, and VIP guests.
  • Assist with cash handling, credit procedures, room inventory, and Front Office controls.
  • Ensure compliance with Hilton brand standards, hotel procedures, and safety and security requirements.
  • Serve as Manager on Duty when assigned and respond to operational needs throughout the hotel.
  • Support team recognition, engagement, and a positive, accountable workplace culture.
  • Perform additional duties as assigned based on business needs.

Successful Candidates will have

  • A genuinely welcoming and hospitality-focused approach.
  • A solutions-oriented mindset and the ability to move challenges toward a timely resolution.
  • Strong judgment and the confidence to make decisions in a fast-paced environment.
  • The ability to remain professional, calm, and empathetic when handling sensitive guest concerns.
  • Strong attention to detail, particularly when reviewing guest accounts, payments, and billing discrepancies.
  • Clear and professional written and verbal communication skills.
  • A leadership style that balances team support, coaching, and accountability.
  • A strong sense of ownership and consistent follow-through.
  • The ability to collaborate effectively across hotel departments.
  • Flexibility and a willingness to provide hands-on support wherever needed.

Qualifications

  • Previous hotel Front Desk or guest-service experience required.
  • Previous supervisory or leadership experience preferred.
  • Hilton and OnQ experience preferred.
  • Experience resolving guest-service and billing concerns strongly preferred.
  • Proficiency with hotel systems, email, and Microsoft Office applications.
  • Ability to maintain confidentiality and exercise sound professional judgment.
  • Must be available to work a flexible schedule based on hotel needs, including mornings, evenings, weekends, and holidays.
  • Ability to stand and walk for extended periods.
  • Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.