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POSITION SUMMARY:

The Transfer Center Nurse is responsible for coordinating patient admissions and transfers between Boston Medical Center Health System facilities. This role ensures a smooth, efficient, and safe transition of patients by acting as a liaison among patients, healthcare providers, and receiving facilities. The position requires strong clinical knowledge, organizational skills, and the ability to communicate effectively with diverse stakeholders.

Position: Transfer Center RN

Department: OSNM

Schedule: Per Diem: Day, Evening, Nights, Weekends

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Coordinate patient admissions from external and internal sources, verifying clinical and insurance information to facilitate timely processing.

• Manage patient transfer requests, prioritizing based on medical urgency, bed availability, and resource allocation.

• Serve as the primary point of contact for physicians, nurses, case managers, and sending or receiving facilities throughout the admission and transfer process.

• Review patient medical records and documentation to ensure accuracy, completeness, and compliance with hospital policies and regulatory requirements.

• Facilitate bed assignments and communicate status updates to involved parties.

• Provide clinical assessment and triage support during admission and transfer processes to ensure patient safety and an appropriate level of care.

• Collaborate with case management and social work teams to address complex admission or transfer situations.

• Maintain accurate records of admissions and transfers for reporting and quality assurance purposes.

• Participate in initiatives aimed at improving transfer center operations, patient flow, and overall patient experience.

• Provides coverage for the Off-Shift Nurse Supervisor as needed.

JOB REQUIREMENTS

EDUCATION

• Nursing degree: Diploma, ASN or BSN (preferred), Ability to obtain BSN within 4 years

• Bachelor's degree preferred

• If you are a RN with a Diploma or ASN who's not yet completed their BSN, you must commit to doing so within your first 4 years of employment.

EXPERIENCE

• Minimum of 5 years clinical nursing experience

• Previous experience working in a transfer center or admissions department preferred.

• Previous experience preferably in emergency, critical care, or intermediate care.

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

• Requires license to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts.

KNOWLEDGE AND SKILLS:

• Decision Making: Demonstrates ability to make sound and timely decisions that are guided by precedents, policy & procedure and overall goals and objectives, is able to choose the best course of action based on analysis of available information, and can develop alternative courses of action

• Problem Solving: Demonstrates ability to address a wide variety of clinical, operational and social issues that arise by analyzing the situation and applying critical thinking skills to implement a solution

• Communication Skills: Demonstrates the ability to articulate thoughts and present complex clinical and operational information using oral, written, and non-verbal communication skills, able to employ active listening skills to gain clarity, having the ability to gather and deliver information in person, in writing, and electronically/digitally

• Familiarity with hospital admission processes, insurance verification, and regulatory compliance

• Strong clinical assessment skills and knowledge of patient care standards

• Excellent organizational, communication, and interpersonal skills

• Computer/Technology Skills: Demonstrates ability to access and enter data from EPIC EHR, excel, power point, Microsoft word, Microsoft outlook, web based shared drives

• Teamwork: Demonstrates the ability to work with others toward a shared goal, share responsibility and rewards with team members, having the ability to recognize combined actions of the group leads to overall success of the team

• Aspire to BMC's Core Values: Built on respect, powered by empathy; move mountains; and many faces create our greatness

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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