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Financial Counseling Representative

On-Site - Jacksonville, FL | Ascension, St. Vincent's Riverside

Schedule: PRN

Are you passionate aboutsupporting patients through the financial side of healthcarewhile building a career inrevenue cycle and financial counseling?We are the leading provider of technology-driven solutions that transform thepatientexperience and financial performance of hospitals, health systems, and medical groups. At R1,you'llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As aFinancial Counseling Representative, you will be atrusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

WhatYou'llDo:

• Provideexceptional financial counseling supportby helping patients understand insurance benefits and out-of-pocket costs

• Meet with patients todiscuss payment optionsandfinancialassistanceprograms

• Verify insurance eligibilityandexplain benefitsclearly

• Assist withMedicaidandfinancialassistanceapplications

• Build trustwith patients during stressful financial situations

• Collaborate with care teamsand revenue cycle departments

• Maintainaccuratedocumentationacross multiple systems

WhatWe'reLooking For:

• Exceptionalcustomer service experience,communicationand interpersonal skills

• Demonstrates genuine compassion, empathy, and patiencewhen supporting the patients,clientsand team members

• Ability toexplain financial and insurance concepts clearly

• Ability tomultitask and prioritize quicklywithHIGH attention to detail.

• Professionalismwith sensitive financial conversations

• High School Diploma or GED

WhatYou'llGain:

• Experience inhealthcare financial counseling and revenue cycle

• Exposure to insurance/Medicaid and detailed Intakes

• Opportunity for growth within R1

• A team environment focused oninnovation, collaboration, and patient experience

• Meaningful worksupporting patients during sensitive and emotional moments

WhyYou'llLove This Job:

• Make a Real Difference:Patients lean on you for support and reassurance.You'llbe more than a data collector -you'llbe a calm, helpful presence during stressful times

• Learn Healthcare from the Ground Up:Build yourexpertisein healthcare financial services by navigating insurance programs, financialassistanceoptions, and patient account needs in a fast-paced hospital environment.

• Fast-Paced, Never Boring:You'll move between systems, phone calls, andinpersoninteractions - balancing accuracy with compassion,working alongside clinicians and emergency staff.
• Supportive Team Environment:We'reinvested in your professional journey.You'llbe surrounded by teammates who have your back and leaders who want to see you succeed

R1 is the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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