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From Home Bilingual Help Desk Analyst Jobs (NOW HIRING)

CAI

Help Desk Analyst

Trenton, NJ · On-site

$28 - $32/hr

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we ... Receive, prioritize, and respond to technical support requests from end users * Troubleshoot and ...

Innosoul inc

Help Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience Location:

New

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Ensuring secure and confident business connectivity from anywhere

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility ...

New

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Processes requests from the SGP user community: Answers, evaluates, and prioritizes incoming ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a ... Distinguish widespread service interruptions from isolated incidents and escalate more advanced ...

wistar

Help Desk Analyst

Institute, WI · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Wistar is committed to accelerating research advances from bench to bedside through brilliant ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Responds to incoming calls, chats and emails regarding service requests from business users.

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Wistar is committed to accelerating research advances from bench to bedside through brilliant ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Bilingual, Spanish required* *MUST have IT Help Desk Call Center exp* Provides technical assistance ... External customer support ranges from general website support, assistance with password resets ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$19.75 - $26.75/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires ... Responds to incoming calls, chats and emails regarding service requests from business users.

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... Utilize Sourcing tools to gather data from suppliers. * Creating Survey's and tasks to be assigned ...

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services ... Utilize Sourcing tools to gather data from suppliers. * Creating Survey's and tasks to be assigned ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP DESK ANALYST I (Topeka, KS) MAJOR RESPONSIBILITES: Under general supervision, serve as the first point ...

Vomela

Help Desk Analyst III

Elk Grove Village, IL · On-site

$60K - $70K/yr

Salary Range: $60,000 - $70,000 USD Job Summary Vomela has an on-site Help Desk Analyst Level 3 ... Records and tracks issues from outset to conclusion. * During change, acts systematically to ...

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How much do from home bilingual help desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for from home bilingual help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
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From Home Bilingual Help Desk Analyst jobs near you
Infographic showing various From Home Bilingual Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

CAI

Trenton, NJ • On-site

$28 - $32/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Receive, prioritize, and respond to technical support requests from end users

  • Troubleshoot and resolve P1 and P2 incidents in a timely and efficient manner

  • Maintain accurate documentation of support requests, troubleshooting activities, and issue resolutions

Job description

Help Desk Analyst

Req number:

R8379

Employment type:

Full time

Worksite flexibility:

HybridWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Help Desk Analyst ready to take us to the next level! If you have experience providing first-line technical support, troubleshooting and resolving user issues, and ensuring timely resolution of service requests and are looking for your next career move, apply now.

Job Description

We are looking for a Help Desk Analyst to provide first-line technical support, troubleshoot and resolve user issues, and ensure timely resolution of service requests while delivering exceptional customer service. This position will be a full-time contract and hybrid in Trenton, NJ.

Schedule: 3 days onsite, 2 days remote

What You'll Do

  • Receive, prioritize, and respond to technical support requests from end users

  • Troubleshoot and resolve P1 and P2 incidents in a timely and efficient manner

  • Escalate complex or higher-level technical issues to appropriate IT teams for resolution

  • Maintain accurate documentation of support requests, troubleshooting activities, and issue resolutions

  • Communicate ticket status, updates, and resolutions effectively to end users and stakeholders

  • Provide customer-focused technical support while maintaining service quality standards

  • Collaborate with IT teams to ensure efficient issue resolution and knowledge sharing

  • Participate in training sessions to enhance technical knowledge and customer service skills

  • Monitor support queues and ensure tickets are handled according to established service levels

  • Support continuous improvement initiatives related to help desk operations and customer support processes

What You'll Need

Required:

  • 3+ years of experience providing technical support and troubleshooting assistance

  • 3+ years of help desk or service desk operations experience

  • 3+ years of experience using ticketing systems to track and manage support requests

  • 3+ years of experience resolving P1 and P2 incidents

  • Strong customer service and end-user support skills

  • Experience collaborating with IT teams and technical support groups

  • Strong verbal and written communication skills

  • Ability to prioritize multiple issues and work effectively in a fast-paced environment

  • Strong analytical and problem-solving abilities

  • Ability to document troubleshooting steps and issue resolutions accurately

Preferred:

  • 3+ years of documentation experience

  • Experience supporting enterprise users in a large organizational environment

  • Experience working with IT service management processes and best practices

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$28 - 32 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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