divh2Relationship Banker II/h2pAre you someone who enjoys connecting with others and making a real difference in your community? Our Yarmouth Port team is looking for a motivated and customer-focused individual to join us as a Relationship Banker II. In this role, youll be the first point of contact for our customers someone they trust for guidance, support, and everyday banking needs.
As a Relationship Banker youll build trusted relationships and deliver personalized solutions from our full range of banking services, including opening and servicing accounts, processing financial transactions with accuracy, and offering thoughtful product recommendations. Youll also play a key role in resolving account questions and educating customers on tools and resources to make banking convenient. If youre passionate about helping people, thrive in a team environment, and are ready to grow with a bank thats deeply connected to the community, wed love to meet you./ppEssential Responsibilities:/pulliProactively initiates contact with customers to determine banking needs./liliAccurately processes a variety of transactions such as deposits, withdrawals and payments.
Maintains responsibility for cash drawer and follows proper balancing procedures./liliResponds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved./liliCross-sells the Banks products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations./liliDemonstrates and provides customer training and support with all mobile and online banking programs./liliMaintains a quality knowledge of current products, fees, and policies and is able to provide customer education./liliMay assist customers with safe deposit boxes./liliActively participates in the Banks customer-needs based sales program, both as an individual and a team player./liliPerforms all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Banks written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable./li/ulpAdditional Responsibilities:/pulliServes as a supervisor in the branch and may be relied upon to oversee the daily operations of the teller line, including proper use of the supervisor override, bank check signing, approval of check cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds./liliMay assist the Branch with ordering vault cash, preparing cash shipments, daily balancing of vault and ATMs.
Understands and honors dual control requirements for cash, vaults and ATMs./liliCultivates customer relationships by offering banking services and expertise to enhance the customer experience. This includes processing financial transactions, providing account services, and product education./liliMay open and close branch office./liliProactively initiates contact with customers to determine banking needs./liliServes as a Technology Ambassador, providing training and support with all mobile and online banking applications for both customers and branch employees./liliOriginates and underwrites consumer loan applications in accordance with the Banks consumer loan policies and procedures. Originates home equity credit lines under the supervision of the residential mortgage department./li/ulpThe above is a description of the ordinary duties of the position.
It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required./ppOur history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction./ppIn addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement./ppMember FDIC. Member DIF. Equal Opportunity Employer./ppThe pay range provided aligns with the established budget for this role.
The final offer will depend on a variety of factors, including your experience, skill set, qualifications, and other relevant criteria./ppCompetencies:/pulliCustomer Service Exceptional customer-focused skills to manage difficult and complicated situations; respond promptly to customer needs, requests for service and assistance/liliCommunication Ability to interact professionally and clearly verbally and in writing; demonstrate effective listening skills, patience and empathy/liliProfessionalism Upholds a consistent professional appearance and demeanor/liliTechnology Ability to master required system applications and utilize a variety of mobile devices; comprehensive understanding of mobile and online banking programs/li/ulpQualifications:/pulliHigh School Diploma / GED required; Associates Degree in business or related field preferred/liliRelationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred/liliRelationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred/liliAbility to maintain confidentiality with tact and diplomacy/li/ulpPhysical Requirements:/pulliProlonged Standing/liliAbility to lift and carry up to 25 pounds on an occasional basis./li/ul/div