Business-to-Business Collections Representative
Pasadena, Texas | Hybrid Schedule
4 Days In Office / 1 Day Remote After Training Period
A growing and well-established company in the Pasadena area is seeking a dependable and professional Business-to-Business Collections Representative to join its Accounts Receivable team. This position offers the opportunity to work alongside a strong leadership team in a collaborative environment that values employee longevity, accountability, and teamwork.
This role reports directly to the AR/Collections Manager and works closely with a team of seven professionals managing a large commercial customer portfolio. The ideal candidate will have prior experience handling high-volume B2B collections, strong customer communication skills, and the ability to effectively manage receivables while maintaining positive client relationships.
The position will begin fully in-office for the first 30 days of training and onboarding, then transition to a hybrid schedule of four days in-office and one remote day per week. Compensation ranges from $23 to $26 per hour depending on experience.
Key Responsibilities
- Manage a commercial accounts receivable portfolio ranging from approximately $2M to $6M in outstanding receivables
- Maintain portfolio performance with an average DSO target of approximately 49 days
- Perform high-volume business-to-business collections activities through phone calls, email correspondence, and customer follow-up
- Build and maintain strong working relationships with customers while professionally resolving outstanding payment issues
- Investigate and resolve account discrepancies by coordinating with customers, sales teams, customer service, and internal departments
- Review aging reports and proactively follow up on past due balances
- Maintain detailed collection notes, account updates, and payment activity within the ERP system
- Provide customers with invoices, statements, payment documentation, and account information as needed
- Assist with dispute resolution, payment arrangements, and escalation of delinquent accounts when appropriate
- Support credit and collections processes including credit applications and account reviews
- Participate in AR meetings and provide updates regarding account status, payment trends, and collection efforts
- Process customer credits and adjustments when necessary
- Maintain accurate customer records and documentation
- Ensure compliance with company policies and applicable collection regulations
- Collaborate effectively with team members and management to support overall departmental goals
Qualifications
- Minimum of 2+ years of recent business-to-business collections or accounts receivable experience
- Experience managing high-volume commercial collections portfolios
- Proven ability to reduce aging and effectively manage customer accounts
- Strong communication and relationship-building skills
- Highly organized with strong attention to detail and follow-through
- Ability to work independently while also contributing within a team environment
- Comfortable handling collection conversations in a professional and customer-focused manner
- Solid computer, data entry, and ERP system experience
- Strong problem-solving and analytical skills
- High School Diploma or GED required; additional education is a plus
Additional Information
- Hybrid work schedule available after initial training period
- Stable team environment with strong leadership and positive company culture
- Opportunity to join a company that values reliability, professionalism, and employee retention
- Competitive hourly compensation based on experience level