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Freight Account Manager Jobs in Virginia (NOW HIRING)

Allen Lund Company, LLC

Freight Broker

Winchester, VA · On-site

Our management provides an open and innovative environment that promotes professional and personal ... accounts. * Consultation: Use strong relationships to understand customer's business, better ...

Allen Lund Company

Freight Broker

Winchester, VA · On-site

Our management provides an open and innovative environment that promotes professional and personal ... accounts. * Consultation: Use strong relationships to understand customer's business, better ...

Givens

Account Representative

Chesapeake, VA · On-site

$18 - $19/hr

... crating, and air freight services. As we continue to grow, we are looking for an Account ... Escalate issues to management when appropriate. * Learn and effectively use the company's warehouse ...

EECO

Account Support Representative

Norfolk, VA · On-site

This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR ... Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite ...

Smurfit-Westrock

Customer Account Specialist

Richmond, VA · On-site

$61K - $103K/yr

Manage the account needs including order execution, trials, load optimization, delivery tracking ... Balance service solutions with the cost to serve including minimizing excess freight costs and aged ...

New

Givens

Account Representative

Chesapeake, VA · On-site

$18 - $19/hr

... air freight services. We have experienced significant growth over the last several years and ... Escalate issues to management when necessary. * Learn and become proficient in the company ...

Albany Trucking

CDL-A No Touch Freight Driver

Richmond, VA · On-site

$1.3K - $1.5K/wk

Automatic sleeper trucks paired with dry van trailers Dedicated Account: Drivers operate regional ... manage time effectively, follow dispatch instructions, and complete routes as scheduled Albany ...

Albany Trucking

CDL-A No Touch Freight Driver

Richmond, VA · On-site

$1.3K - $1.5K/wk

Automatic sleeper trucks paired with dry van trailers Dedicated Account: Drivers operate regional ... manage time effectively, follow dispatch instructions, and complete routes as scheduled Albany ...

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All JobsFreight Account JobsFreight Account Manager JobsFreight Account Manager Jobs in Virginia

Freight Account Manager information

See Virginia salary details

$29.2K

$65.3K

$105.1K

How much do freight account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for freight account manager in Virginia is $65,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,800.00 per year, depending on experience, location, and employer.

What is a freight account manager?

Freight Account Managers are logistics professionals responsible for managing relationships with clients who need freight shipping services. They coordinate shipments, negotiate rates, ensure timely deliveries, and resolve any issues that arise during transportation. Their role involves maintaining strong customer service, growing accounts, and acting as the main point of contact between clients and carriers. Freight Account Managers also analyze client needs to provide tailored shipping solutions and may oversee billing and documentation. Their work is crucial for efficient and cost-effective movement of goods.

How does a freight account manager typically collaborate with internal teams and external clients to ensure successful shipment deliveries?

Freight Account Managers serve as the primary point of contact between clients and logistics teams, working closely with operations, customer service, and carriers to coordinate shipments. They regularly communicate with clients to understand their shipping needs, resolve issues, and provide updates on delivery status. Internally, they collaborate with dispatchers and warehouse staff to arrange pickups, optimize routes, and address any challenges that may arise. This role requires strong organizational and interpersonal skills to balance client expectations with operational capabilities, ensuring timely and cost-effective transportation solutions.

What are the key skills and qualifications needed to thrive as a freight account manager, and why are they important?

To excel as a Freight Account Manager, you need strong knowledge of logistics, supply chain processes, and sales, often supported by a degree in business, logistics, or a related field. Familiarity with transportation management systems (TMS), CRM software, and freight rate negotiation is commonly required. Outstanding communication, negotiation, and relationship-building skills help differentiate successful professionals in this role. These abilities are crucial for efficiently coordinating shipments, maintaining client satisfaction, and driving business growth in a competitive logistics market.

What is the difference between Freight Account Manager vs Logistics Coordinator?

AspectFreight Account ManagerLogistics Coordinator
CredentialsRelevant certifications (e.g., CLP, CCL), industry experienceSimilar certifications, entry-level experience often sufficient
Work EnvironmentCustomer-facing, sales-driven, office-basedOperational, coordination-focused, office and warehouse
Employer & Industry UsageFreight and transportation companies, freight brokersLogistics firms, supply chain departments
Search & Comparison IntentUnderstanding sales and client management roles in freightOperational roles managing shipments and schedules

The main difference is that a Freight Account Manager focuses on client relationships, sales, and account growth within the freight industry, while a Logistics Coordinator handles the operational aspects of shipment coordination and logistics planning. Both roles require industry knowledge and certifications but serve different functions within the supply chain process.

Do freight account managers get paid well?

Freight account managers typically earn competitive salaries that vary based on experience, location, and company size. They often receive additional compensation through commissions or bonuses tied to sales performance, making the role financially rewarding for those with strong negotiation and customer service skills.

What are popular job titles related to Freight Account Manager jobs in Virginia?

For Freight Account Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Freight Account Manager jobs in Virginia look for?

The top searched job categories for Freight Account Manager jobs in Virginia are:

What cities in Virginia are hiring for Freight Account Manager jobs?

Cities in Virginia with the most Freight Account Manager job openings:

Freight Account Manager jobs near you
Infographic showing various Freight Account Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $65,252 per year, or $31.4 per hour.

Account Manager

Virginia Beach, VA • On-site, Remote

Ardent Global Logistics
See more jobs at Ardent Global Logisticsexternal

Full-time

Posted 20 days ago

Job description

About Ardent
Ardent Global Logistics is an international freight forwarding and customs brokerage company headquartered in Virginia Beach, Virginia. We move ocean and air freight, clear customs, and handle the trade compliance work behind both for small and mid-sized importers and exporters; the companies the largest forwarders tend to overlook.
Our mission is to enable our customers' business by doing common things in an uncommon way, benefiting everyone we serve.
That sentence is not wall art. We open every Monday morning meeting by reading it out loud, naming one of our culture values, and sharing wins from the week before. The last section of this description explains how we actually work; it matters as much as the bullets above it.
Position Summary
The Account Manager owns a portfolio of Ardent accounts operationally and commercially. You are the person the customer calls, and the person Pricing, Operations, and Customs look to for the answer on what that customer expects. You keep rates current, quotes moving, SOPs accurate, and service consistent; and when something goes sideways, you are the one who gets in front of it before the customer has to ask.
This is not a pure sales role and it is not a service desk. You will exercise independent judgment on live accounts and you will execute detailed, process-driven work with your own hands. The people who do well here are comfortable doing both in the same day.
What You Will Own
Account ownership and relationships
  • Serve as the primary point of contact for an assigned portfolio of accounts, owning day-to-day communication and the quality of every response
  • Build relationships at multiple levels and across functions inside each account, not only the person who books the freight; map those contacts and keep the map current
  • Act as the customer's internal advocate at Ardent, making sure the right people and resources are pointed at their shipments
  • Run proactive outreach: scheduled check-ins, satisfaction monitoring, and a call placed before the customer has a reason to make one
  • Support onboarding and implementation for new accounts, from account setup and compliance through the first shipment
Pricing, quoting, and account growth
  • Assist with pricing on key accounts; keep rates current and accurate, and make sure they are communicated to Operations and to the customer
  • Support the quote-to-booking process end to end, following up on outstanding quotations to gain feedback and close the loop on every quote, won or lost
  • Bring pricing options and recommendations to account leadership with the analysis behind them
  • Identify opportunities to expand existing accounts into additional services and modes: ocean, air, customs brokerage, drayage, First Sale valuation, and duty recovery
  • Identify at-risk accounts early and escalate them with a plan attached, not just a warning
Operational execution and SOP integrity
  • Spot-check shipments for SOP compliance; flag recurring customer issues and gaps in the SOPs themselves
  • Work with the Customer Experience team to write, maintain, and update customer SOPs and internal documentation so that what we promised is what we do
  • Collaborate across Pricing, Operations, Imports, Exports, and Customs to resolve issues and protect service quality
  • Maintain and update the preferred agent database so origin partner selection is a decision rather than a guess
  • Keep account activity, contacts, and opportunities documented accurately and consistently in GoFreight and HubSpot
Performance, reporting, and business reviews
  • Establish and monitor service standards and KPIs with assigned accounts
  • Prepare and support quarterly business reviews and other customer-facing materials
  • Monitor service quality, identify trends, and bring them to management review with root cause attached, not just symptoms
  • Maintain customer success stories for commercial use
  • Contribute to continuous improvement and automation initiatives alongside Operations

The First 90 Days
  • Days 1 to 30: Learn the accounts, the SOPs, and GoFreight. Join the daily operations huddle and the Monday morning meeting. Meet every internal stakeholder who touches your portfolio.
  • Days 31 to 60: Own day-to-day communication for your accounts. Audit the SOPs for your top accounts and correct what is out of date. Take over quote follow-up.
  • Days 61 to 90: Run your first customer business review. Present a service-trend read on your portfolio with at least two process fixes you intend to drive.

How Success Is Measured
  • Retention and overall health of the assigned portfolio
  • Revenue and margin growth inside existing accounts
  • Quote follow-up discipline and conversion rate
  • SOP accuracy and compliance on audited shipments
  • Speed and quality of response when an exception hits
  • Customer feedback captured in business reviews and check-ins

Who You Are
  • Proactive and decisive. You make the call and you own it.
  • Reliable in the way we mean it internally: you do what you say and you say what you do.
  • Analytical and direct. You communicate plainly, with the data in hand.
  • Comfortable working independently for long stretches, and able to shift into relationship mode when an account needs a person rather than an email.
  • Detail-oriented inside a structured, repeatable process. You would rather follow a good SOP than reinvent one every week.
  • Composed when priorities shift. Tariffs move, sailings get blanked, rates spike overnight. We ride the roller coaster; we do not build the tracks.
  • Quick to raise your hand when something breaks, including when you are the one who broke it.

Qualifications
Required
  • 2+ years of account management or customer experience within international logistics, or equivalent freight forwarding operations experience
  • Working knowledge of ocean and air import and export processes and documentation
  • Strong written and verbal communication skills, with an analytical and direct style
  • Proficiency in Microsoft Office, Excel in particular
  • Ability to work effectively on a fully remote team spanning multiple time zones
Preferred
  • Customs brokerage exposure; familiarity with entry filing, HTS classification, and trade compliance fundamentals
  • TMS experience; GoFreight strongly preferred
  • CRM experience; HubSpot preferred
  • Familiarity with First Sale valuation, Section 301, or duty recovery work
  • Experience preparing and presenting quarterly business reviews
  • Knowledge of transportation and logistics market trends

Work Environment
Ardent is a distributed team. This is a fast-paced role with frequent interaction across internal departments and customers, in a market that changes without warning. The ability to stay composed through shifting priorities and competing demands is central to success in this position.
How We Work
Our culture is a weekly practice, not a poster. Every Monday morning the whole company gets on one call. Someone reads the mission statement and says what it means to them. Someone names a culture value and does the same. Then we share wins, business and personal. Every day, operations huddles to surface whatever is urgent.
These are the values you will hear named on those calls:
  • Customer focused. We do not prove our value when every shipment goes perfectly; a customer could book that themselves. We prove it when something goes wrong and we answer with speed, transparency, and a plan.
  • One team. If you see something, say something, even when it is not your department. We are remote, and communication is the thing holding the parts together.
  • Ownership. Mistakes happen. Investigate, find the root cause, say so early and often, and make sure it does not happen twice.
  • Reliable. Do what you say and say what you do. Someone else's livelihood is inside every shipment we touch.
  • Win and celebrate wins. We stop and say so out loud, every week.
  • One percent better every day. Control what you can control, and improve it.
What we handle is a small link in a long chain, and it is not a small thing. Very little reaches a shelf without it. We take that seriously, and we would like you to as well.

Apply