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Freelance Customer Success Manager Jobs in Decatur, GA

Avolution

Customer Success Manager

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Escalate and resolve issues proactively, advocating for customer needs internally. ABOUT YOU * Proven success in driving renewal and expansion sales within a CS or Account Management role.. * Data ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Trimble

Customer Success Manager

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Sage

Customer Success Manager

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) for the Sage Intacct Accountants Program (SIAP) is a strategic, partner-facing role responsible for driving partner adoption, satisfaction, service excellence, and ...

Salesforce

Customer Success Manager, MuleSoft

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager, Senior Manager Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a ...

New

Colorwave Inc

Customer Success Manager, Radar

Atlanta, GA · On-site

$181K - $272K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use ...

SHI GmbH

Customer Success Manager - VMware

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

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Showing results 41-60

All JobsCustomer Success JobsFreelance Customer Success Manager JobsFreelance Customer Success Manager Jobs in Decatur, GA

Freelance Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do freelance customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for freelance customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are some of the unique challenges freelance customer success managers face compared to those in traditional full-time roles?

Freelance Customer Success Managers often navigate multiple client accounts simultaneously, each with its own expectations, communication styles, and success metrics. Unlike full-time roles, freelancers must proactively build client trust and establish processes without the backing of a single, established organization or dedicated team. Managing time effectively and balancing varied workloads is essential, as is quickly adapting to different company cultures and workflow systems. However, this flexibility also allows freelancers to choose projects that match their expertise, build a diverse portfolio, and expand their network in the customer success industry.

What are the key skills and qualifications needed to thrive as a freelance customer success manager?

To thrive as a Freelance Customer Success Manager, you need a strong foundation in client relationship management, account support, onboarding processes, and a deep understanding of customer lifecycle strategies, often supported by a bachelor’s degree or relevant experience. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and occasionally certifications like Customer Success Manager (CCSM), are highly valuable. Outstanding communication, problem-solving abilities, and self-motivation are key soft skills that set top freelance professionals apart. These competencies are crucial for independently managing diverse client needs and ensuring high satisfaction in a flexible, self-directed work environment.

What is a freelance customer success manager?

A Freelance Customer Success Manager (CSM) helps businesses retain and grow their customer relationships on a contract basis. They work to ensure clients achieve their desired outcomes by providing onboarding, support, and strategic guidance. Unlike in-house CSMs, freelancers offer flexibility and specialized expertise without long-term commitments. Their responsibilities may include managing accounts, analyzing customer feedback, and optimizing user experiences to drive retention and satisfaction.

What are the most commonly searched types of Customer Success Manager jobs in Decatur, GA?

The most popular types of Customer Success Manager jobs in Decatur, GA are:

What are popular job titles related to Freelance Customer Success Manager jobs in Decatur, GA?

For Freelance Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Freelance Customer Success Manager jobs in Decatur, GA look for?

The top searched job categories for Freelance Customer Success Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Freelance Customer Success Manager jobs?

Cities near Decatur, GA with the most Freelance Customer Success Manager job openings:

Freelance Customer Success Manager jobs near you
Infographic showing various Freelance Customer Success Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

Safe-Guard Products International, LLC

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
External Job Title: Customer Success Manager
Internal Job Title: Key Partner Manager (hybrid- onsite Monday-Thursday)
Location: US-GA-Atlanta (Sandy Springs)
FLSA: Exempt
#LI-Hybrid
Job Overview:
The Key Partner Manager is a strategic growth leader responsible for driving revenue and profitability within the OEM channel. This role owns the development and execution of data-driven strategies that expand partner relationships, increase product penetration, and deliver measurable business results. Acting as a trusted advisor, the Key Partner Manager collaborates with senior-level partner stakeholders and internal teams to identify opportunities, implement solutions, and ensure long-term account success.
Job Responsibilities:
  • Drive the development and execution of strategies that increase adoption and penetration of products and services, driving measurable revenue growth.
  • Analyze and review operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
  • Coordinate and support quarterly business reviews with partners to present insights, recommend actions, and align on growth objectives.
  • Implement projects that strengthen client relationships and position Safe-Guard as a strategic partner.
  • Collaborate with cross-functional teams to deliver innovative solutions that enhance partner performance and profitability, ensuring execution of partner priorities and alignment with organizational objectives.
  • Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
  • Support monthly and quarterly business reviews focused on revenue performance, collaborating with senior management and critical partners to identify growth opportunities and achieve mutual financial objectives.
  • Contribute to the development and execution of short-, medium-, and long-term revenue strategies to meet and exceed annual financial targets.
  • Collaborate with Key Partners to understand their business objectives and strategies, and assist in prioritizing initiatives that drive mutual success.
  • Align performance metrics with revenue objectives, providing accurate forecasts and actionable insights to leadership.
  • Partner with key stakeholders to prioritize projects that drive top-line growth, ensuring alignment with overall business goals.
  • Collaborate with internal teams to optimize program performance, efficiencies, and improving profitability.
  • Identify and implement solutions that accelerate revenue growth and operational efficiency, leveraging internal resources and cross-functional teams.
  • Deliver business solutions, reporting, analytics, and financial services that enable Key Partners to make revenue-driven decisions.
  • Provide support and development to Key Partner support personnel, ensuring capabilities are aligned with revenue generation and partner success.
  • Influence across multiple functions and external providers to secure outcomes that maximize partner profitability and retention.
  • Apply critical thinking to design dynamic strategies that unlock new revenue streams and strengthen existing ones.
  • Drive overall OEM retention and profitability through proactive engagement and performance optimization.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
  • Bachelor's in Business, Marketing, Operations Management, Strategy, or related field.
  • 5+ years of experience in automotive financial services with a focus on strategic partnerships.
  • Knowledge of automotive industry systems and processes.
  • Proven ability to drive revenue growth and partner success through collaboration and execution of strategic projects.
  • Experience in sales planning, business, and market development; ability to take ownership of client portfolios and drive business.
  • Strong analytical and problem-solving skills with ability to interpret data and support decision-making.
  • Ability to leverage internal and external resources to achieve objectives.
  • Excellent written and verbal communication skills; demonstrated ability to deliver clear and well-organized presentations.
  • Strong relationship and account management skills.
  • Entrepreneurial spirit, self-starter, proactive, with a proven track record of delivering results.
  • Strong project management collaboration skills; ability to provide clear business requirements, actively participate in project planning, and ensure successful execution of client initiatives in partnership with dedicated project managers.
  • Flexible schedule with the ability to travel as needed (15%+).
Company Benefits:
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) Plan with Company Match
  • Company-paid Short-Term and Long-Term Disability
  • Company-paid Life Insurance
  • Paid Holidays and Vacation
  • Employee Referral Program
  • Employee Assistance Program
  • Wellness Programs
  • Paid Community Service Opportunities
  • Tuition Reimbursement
  • Ongoing Training & Personal Development
  • And More!

About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

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