ZipRecruiter

Log In

1

Freelance Cisco Ucce Engineer Jobs (NOW HIRING)

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

  • Medical

  • Dental

  • Vision

  • PTO

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal ... Bachelor's degree in Electronics Engineering, Computer Science, Information Technology or a ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and ... Cisco Voice and Unified Communications. Partner with network engineering and telecom teams on ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$107K - $212K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications ... Experience engineering and maintaining large Call Center software suites (i.e. Calabrio, 2Ring ...

previous pagenext page

Showing results 21-40

All Jobsfreelance JobsFreelance Cisco Ucce Engineer Jobs

Freelance Cisco Ucce Engineer information

See salary details

$46.5K

$113.8K

$181K

How much do freelance cisco ucce engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for freelance cisco ucce engineer in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What does a freelance Cisco UCCE Engineer do?

A Freelance Cisco UCCE Engineer specializes in designing, implementing, and maintaining Cisco Unified Contact Center Enterprise (UCCE) solutions for organizations on a project or contract basis. Their responsibilities include configuring call routing, integrating various communication channels, troubleshooting technical issues, and ensuring that the contact center operates efficiently. These engineers work independently with different clients, often remotely, to optimize customer interaction systems and support the deployment of new features or upgrades.

What are the key skills and qualifications needed to thrive as a freelance Cisco UCCE Engineer?

To thrive as a Freelance Cisco UCCE Engineer, you need deep expertise in Cisco Unified Contact Center Enterprise solutions, networking protocols, and telephony concepts, often supported by a relevant degree and Cisco certifications (such as CCNP or CCIE Collaboration). Familiarity with Cisco UCCE software, call scripting, troubleshooting tools, and integration platforms is typically required. Strong problem-solving abilities, effective communication, and the ability to work independently with clients are crucial soft skills. These competencies ensure successful project delivery, seamless client communication, and reliable contact center operations in a dynamic freelance environment.

What are some common challenges faced by freelance Cisco UCCE Engineers when working with multiple clients?

Freelance Cisco UCCE Engineers often manage projects for several clients simultaneously, which can present unique challenges such as balancing competing deadlines, adapting to different network infrastructures, and quickly understanding each client's specific business processes. Additionally, freelancers may encounter varying documentation standards and communication styles across organizations, requiring strong organizational and interpersonal skills. Staying current with Cisco UCCE updates and troubleshooting complex integration issues without the immediate support of a full-time team can also be demanding, making self-motivation and continuous learning essential for success.

What is the difference between Freelance Cisco Ucce Engineer vs Cisco Collaboration Engineer?

AspectFreelance Cisco Ucce EngineerCisco Collaboration Engineer
CertificationsCCNP Collaboration, CCIE Collaboration (preferred)CCNP Collaboration, CCIE Collaboration (preferred)
Work EnvironmentIndependent, project-based, remote or on-siteFull-time, corporate or service provider environment
Employer & Industry UsageFreelance/Consulting firms, self-employedTelecom, IT service providers, large enterprises

Freelance Cisco Ucce Engineers typically work independently on various projects, often remotely, focusing on Cisco collaboration solutions. Cisco Collaboration Engineers are usually employed full-time within organizations or service providers, maintaining and supporting collaboration infrastructure. Both roles require similar certifications, but their work settings and employment types differ significantly.

More about Freelance Cisco Ucce Engineer jobs

What cities are hiring for Freelance Cisco Ucce Engineer jobs?

Cities with the most Freelance Cisco Ucce Engineer job openings:

What are the most commonly searched types of Cisco Ucce Engineer jobs?

The most popular types of Cisco Ucce Engineer jobs are:

What states have the most Freelance Cisco Ucce Engineer jobs?

States with the most job openings for Freelance Cisco Ucce Engineer jobs include:

What job categories do people searching Freelance Cisco Ucce Engineer jobs look for?

The top searched job categories for Freelance Cisco Ucce Engineer jobs are:

Freelance Cisco Ucce Engineer jobs near you
Infographic showing various Freelance Cisco Ucce Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Cisco IP Telephony System Engineer - UCCE

E*Pro, Inc.

Lincolnshire, IL

Full-time

Re-posted 5 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.eprocorp.com

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Job Description

Mandatory Technical / Functional Skills        

  • This position will be responsible for senior-level management and maintenance of the companies' CORE Cisco Telecom environment in Data center, Stores and Corporate offices.
  • It will include the participation in and oversight of the daily upkeep and administration of the companies' telecom infrastructure and computer systems.
  • This position will also be responsible for the Critical administration and maintenance of the companies' Core telecom infrastructure and architecture.                                                                                                                                                                                                                                                                                                                                                                 
  • Experience of configuration and provisioning of Call Manager, Cisco Unified Contact Center, Unity, ACME, CER  and  CUPS (Cisco Unified Presence Server, SIP PROXY), in a SIP (Session Initiation Protocol) environment.
  • Hands on Experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM /CVP and ACME SBC.
  • Training and Hands on experience in Call Studio/ ICM Scripting.
  • Preferred to have partner certifications on the UCCES /UCCED / UCCEI certified CCNA/CCNP/CCIE-Voice.
  • Functional experience in Unified CVP comprehensive deployment model with Unified ICM Enterprise.
  • Experience in configuring and troubleshooting Cisco Unified CVP VXML solution for Cisco Unified CVP.
  • Experience in Configuring and troubleshooting the Cisco VXML /Voice Gateways.
  • Experience in analysis of historical data, diagnostic features and end-to-end serviceability
  • Experience in Design of Cisco Unified CVP solution for failover protection and high availability.
  • Experience in troubleshooting to isolate and correct system failures.
  • Experience in configuring ICM PGs and CTI components used in a UCCE environment.
  • Experience in Creating and monitoring call routing scripts using the ICM Script Editor utility.
  • Good Hands-on Experience in UCCE/ICM troubleshooting including RTTEST, OPCTEST, PROCMON, DUMPLOG.

Roles and responsibility        

  • Applies business and technical analytical skills to analyze, implement and deploy comprehensive support processes to resolve complex business & operational issues involving multi-tiered Cisco IP (internet protocol) Telephony applications.
  • Implements Cisco IP Telephony solutions by translating business requirements into project plans thru implementation of Cisco IP Telephony applications including Cisco CVP/ACME SBC/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), VXML (Voice Extensible Markup Language) Gateways.
  • Applies knowledge of call center operational dynamics as it relates to implementation of ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), Network Routing and Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues.
  • Works with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions including software applications, IVR (Interactive Voice Response), Call Center and data base integration with the Cisco IP Telephony infrastructure.
  • Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
  • Participates, as a key member of the Telecommunications team,  in the installation, configuration, troubleshooting, and monitoring of core LAN/WAN services  required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN's (Virtual Local Area Network), SBC?s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services.
  • Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UCC (Unified Call Center) portion of the VoIP network.
  • Maintains knowledge of Cisco UCC/UCM (Unified Call Manager) and network enhancements through both personal and company-sponsored continual education including training courses, seminars, conferences, professional publications.


Qualifications

Total experience in required skill (years)        Minimum 7 Years        

  • Bachelor degree
Additional Information

Deliverables        

1. Documenting the Next Generation 2.0 call flows and Scripts.

2. Creating SOP's on the Next Generation 2.0 for the Level 1 and Level 2 operations team.

3. Creating the troubleshooting guides for the Next Generation 2.0 environment."   

Apply