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Full Time Cisco Ucce Engineer Jobs (NOW HIRING)

Glow Networks

UCCE Engineer

Dallas, TX · On-site

... of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). § Good understanding of Cisco UCCE Architecture, deployment models and components. § Hands on experience in Cisco ...

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

MDAEdge is seeking a highly skilled Cisco CVP Developer to join their team. The ideal candidate ... g., Cisco UCCE, Finesse) • Ability to work in agile or fast-paced environments Company : The ...

krg technology inc

Contact Center Solution

Frisco, TX · On-site

Engineer and optimize Contact Center routing environment, including call ICM, CUSP, and CVP ... Expert level proficiency of Cisco Call Center technologies such as Cisco UCCE, Contact Center ...

Tata Consultancy Service Limited

NC · On-site

$64K - $100K/yr

A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with ...

Ascend

Telephony Program Manager

Palo Alto, CA · On-site

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal ... Bachelor's degree in Electronics Engineering, Computer Science, Information Technology or a ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE), including user training and transition planning. • Execute tasks related to call ...

IPsoft

Cisco UC Automation Engineer

New York, NY

... and UCCE. Work closely with the IPsoft UC Operations team to analyze operations metrics and ... 7 Programmer or equivalent) Qualified candidate must have 3 years experience with Cisco IP ...

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How much do full time cisco ucce engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for full time cisco ucce engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Cisco Ucce Engineer jobs? The most popular types of Cisco Ucce Engineer jobs are:
Full Time Cisco Ucce Engineer jobs near you
Infographic showing various Full Time Cisco Ucce Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

UCCE Engineer

Glow Networks

Dallas, TX • On-site

Full-time

Re-posted 11 days ago

Job description

Location: Remote USA
Requirements:
§ Analyze, configure, and troubleshoot networks with mixed media and protocols.
§ Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
§ Provide remote troubleshooting support to resolve UC related issues
§ Follow-through on all UC Incident tickets assigned to your bin and their resolution
§ Engage PS and TAC for assistance on RMAs and complex issues support
§ Coordinate field services as needed for onsite support
§ Follow the defined communication procedures for incident updates
§ Strictly adhere to processes related to tickets update with meaningful and correct notes
§ Respond to network management system alarms according to established processes
§ Priority support for identified key customer functionalities and escalations
§ Effectively work with cross-functional teams to resolve major customer issues.
§ Drive for continuous learning, results orientation, and teamwork.
§ Work on developing automation and scripts that allow you to work faster and more efficiently
§ Help improve overall team quality by automating repetitive tasks and changes on the infrastructure
§ In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
§ Good understanding of Cisco UCCE Architecture, deployment models and components.
§ Hands on experience in Cisco UCCE Call flow scripts.
§ Good knowledge and hands on experience in Cisco CVP Scripting.
§ Good hands on experience in CVP Micro app and knowledge in VXML application.
§ Good hands on experience in VXML Gateway configuration and troubleshooting.
§ Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
§ Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
§ Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
§ Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
§ Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
§ Excellent written and verbal communication, interpersonal and presentation skills.
§ Proven planning, prioritization, and organization skills
§ ITIL Foundation level knowledge

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