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Flex Time Customer Success Manager Remote Jobs (NOW HIRING)

Emerson Group

Customer Success Manager - Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization ... Our culture offers flexible time off plans, including paid parental leave (maternal and paternal ...

Emerson Group

Customer Success Manager - Remote

Austin, TX · On-site +1

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization ... Our culture offers flexible time off plans, including paid parental leave (maternal and paternal ...

Emerson

Customer Success Manager - Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization ... Our culture offers flexible time off plans, including paid parental leave (maternal and paternal ...

Emerson

Customer Success Manager - Remote

Austin, TX · Remote

$153K/yr

Customer Success Managers (CSM) are responsible for driving customer adoption, value realization ... Our culture offers flexible time off plans, including paid parental leave (maternal and paternal ...

Hirenow Staffing Inc

Customer Success Manager

$96K - $128K/yr

Customer Success Manager Remote (U.S.) | Preference for East Coast Time Zone Direct Hire / Permanent Placement HireNow Staffing is actively recruiting a seasoned, highly skilled Customer Success ...

Hidden Layer

Customer Success Manager

Customer Success Manager Remote Customer Success Manager- Remote You'll be the go-to person for a ... Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to ...

Nevis

Customer Success Manager - Remote

Nevis Customer Success Manager Nevis is building the world's first AI wealth management platform ... Spending time with others and helping them do their best work gives you energy. You love hearing ...

Formations

Customer Success Manager (Remote)

$68/hr

About the Role As a Customer Success Manager at Formations, you own your book of business. A ... Formations wants to give our customers the time and peace of mind to do what they do best - and to ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer ... Spending time with others and helping them do their best work gives you energy. You love hearing ...

DataGrail

Customer Success Manager

$110K - $140K/yr

Customer Success Manager Remote - United States The Opportunity: As a Customer Success Manager at ... DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC. DataGrail ...

Nevis

Customer Success Manager - Remote

The Role We are looking for a mission-driven Customer Success Manager to help make our customer ... Spending time with others and helping them do their best work gives you energy. You love hearing ...

Rentable | ApartmentIQ

Customer Success Manager

Customer Success Manager Remote We're Changing the PropTech Industry We're a profitable, growth ... Take the time you need with our flexible vacation policy and dedicated paid parental leave to ...

Blackthorn LLC

Customer Success Manager

$100K - $105K/yr

Customer Success Manager Remote About the Role Are you driven by curiosity and a competitive spirit ... Partner with clients to accelerate time to value and increase customer satisfaction throughout the ...

Simpplr

Senior Customer Success Manager

Senior Customer Success Manager Remote India Who We Are Simpplr is the AI-powered intranet for ... time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every ...

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All JobsFlex Time Customer Success Manager Remote Jobs

Flex Time Customer Success Manager Remote information

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$32.5K

$83.1K

$140K

How much do flex time customer success manager remote jobs pay per year?

As of Jul 2, 2026, the average yearly pay for flex time customer success manager remote in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Flex Time Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFlex Time Customer Success Manager RemoteCustomer Support Specialist Remote
CredentialsTypically requires experience in customer success, communication skills, and sometimes a bachelor's degreeOften requires customer service experience, communication skills, and high school diploma or equivalent
Work EnvironmentRemote, flexible hours, proactive engagement with clientsRemote, often scheduled shifts, reactive support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across various industries including retail, tech, and healthcare

The main difference is that a Flex Time Customer Success Manager Remote focuses on building long-term client relationships and ensuring customer satisfaction proactively, often with flexible hours. In contrast, a Customer Support Specialist Remote handles reactive customer inquiries and troubleshooting, typically within scheduled shifts. Both roles require strong communication skills but differ in scope and responsibilities.

More about Flex Time Customer Success Manager Remote jobs
What cities are hiring for Flex Time Customer Success Manager Remote jobs? Cities with the most Flex Time Customer Success Manager Remote job openings:
What states have the most Flex Time Customer Success Manager Remote jobs? States with the most job openings for Flex Time Customer Success Manager Remote jobs include:
What job categories do people searching Flex Time Customer Success Manager Remote jobs look for? The top searched job categories for Flex Time Customer Success Manager Remote jobs are:
Flex Time Customer Success Manager Remote jobs near you
Infographic showing various Flex Time Customer Success Manager Remote job openings in the United States as of June 2026, with employment types broken down into 15% Full Time, 45% Part Time, 1% Temporary, 38% Contract, and 1% Nights. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager (Remote)

Customer Success Manager (Remote)

Sorcero

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

COMPANY SUMMARY
Sorcero's medical AI platform transforms life sciences decision-making, accelerating patient access to life-saving treatments. By harnessing insights from global medical data, we empower industry leaders to deliver breakthrough therapies. Founded in 2018 by pioneers in AI, public health, and personalized content, Sorcero is a Certified B Corp headquartered in Washington, DC. Our innovation has been recognized by over a dozen awards, including Fast Company's Most Innovative companies of 2024, and six foundational medical AI patents. For more information, visit www.sorcero.com.
WHY JOIN SORCERO?
Sorcero transforms decision-making in life sciences by empowering stakeholders with insights to improve patient outcomes. By joining our team, you will play a critical role in our growth and success by collaborating with our network of passionate entrepreneurs to build a scalable, impactful organization. Sorcero provides a supportive community to bring out the best in each of us through flexible working arrangements and meaningful interactions with global teammates.
Our employees are driven by these common values:
  • Pursuit of excellence and mastery of their craft
  • Humility in defeat and in success
  • Kindness and empathy towards others
  • Desire to create large-scale, positive change
Our cutting-edge solutions empower the world's leading scientists, researchers, and subject matter experts to drive groundbreaking advancements. If you're passionate about innovation and eager to tackle complex challenges, we invite you to join our team. Together, we'll shape the future of life sciences.
CUSTOMER SUCCESS MANAGER
The Customer Success Manager will play a crucial role in building "trusted advisor" relationships with customers as a way of driving the successful adoption and ongoing satisfaction of AI solutions in life sciences companies. This dynamic position requires a blend of technical expertise, strategic thinking, business acumen and superior customer relationship management skills.
The successful candidate will lead implementation processes, ensuring seamless transitions from sales to delivery, while developing strategies for long-term customer satisfaction, retention and expansion. Responsibilities will range from managing complex technical challenges to identifying new growth opportunities, collaborating with sales teams, and serving as a product evangelist.
This role is instrumental in shaping a customer-centric approach, translating customer needs into actionable insights for product and technology teams, and ultimately driving the continuous improvement and expansion of the Sorcero AI platforms in the life sciences sector. The ideal candidate will be adept at balancing technical know-how with business acumen, effectively bridging the gap between customer needs and technological solutions.
RESPONSIBILITIES
Implementation and Customer Success Leadership:
  • Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones
  • Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations
  • Ensure smooth transition from sales to implementation and ongoing support
  • Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities
  • Develop and execute strategies for long-term Customer satisfaction and retention
  • Address complex technical challenges and drive continuous improvement in Customer operations
  • Develop and implement best practices for Customer onboarding, support, and relationship management
  • Gather and act on Customer feedback to enhance platform features and services
Business Solutions:
  • Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies
  • Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
  • Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition
Key Performance Indicators
Metric
Weight
Net Revenue Retention (NRR)
20%
Statement of Work /Success Metrics
20%
Customer Feedback - Focused on the customer's perception of the CEM's support.
35%
Contributions Operational & Professional Growth
25%
REQUIRED QUALIFICATIONS
  • Must be based within the United States
  • Bachelor's degree in Business, Marketing or Communications
  • 3+ years of experience in a client-facing role (Customer Success, Account Management) in B2B or SaaS environments
  • Proven track record in project management and complex technical solution implementation
  • Excellent communication and presentation skills
  • Ability to manage multiple projects simultaneously
  • Strong problem-solving and analytical skills
  • Proficiency in CRM software
  • Proven track record in building and maintaining customer relationships
  • Experience in developing and implementing customer success strategies
  • Ability to work in a fast-paced, dynamic environment
  • Adaptability to changing technologies and industry trends
PREFERRED SKILLS
  • Experience in a startup/ high growth environment
  • Project Management certification preferred
  • AI or Machine Learning certifications a plus
  • Fluency in English (additional languages beneficial)
  • Comprehensive understanding of life sciences industry, including regulatory and compliance requirements
  • Broad understanding of AI technologies and their applications in life sciences, specifically in the medical affairs domain.
  • Proficiency in data science concepts and practical application
  • Knowledge of medical and scientific communication processes in pharma/biotech
COMPENSATION AND BENEFITSSorcero is a remote and globally distributed team. We offer rewarding compensation that will include a base salary in the range of $110,000-$125,000 depending on experience and location.
We also provide the following benefits for US employees:
  • Three weeks PTO + 1 week of December holiday recess
  • One week Safe & Sick leave
  • 10 company holidays + 2 floating holidays
  • Medical, dental and vision benefits for you and your family
  • Paid parental bonding leave
  • 401(k) retirement plan, company match up to 5%
  • Company-provided laptop and hardware

Because ∑ (human + AI) > human or AI alone
Sorcero is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. and celebrates the diversity of its growing team.
We are unable to sponsor or take over sponsorship of employment visas at the present time.

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