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Fixed Operations Specialist information

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$30.5K

$68.4K

$111K

How much do fixed operations specialist jobs pay per year?

As of Sep 2, 2026, the average yearly pay for fixed operations specialist in the United States is $68,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What is a fixed operations specialist?

A Fixed Operations Specialist is a professional who oversees the service, parts, and sometimes body shop departments within an automotive dealership. Their primary role is to ensure these departments are operating efficiently and profitably by managing workflow, customer satisfaction, and parts inventory. They often analyze performance data, implement process improvements, and train staff to enhance service delivery. Additionally, Fixed Operations Specialists work closely with other dealership managers to maximize overall business performance.

What key skills and qualifications are needed to thrive as a fixed operations specialist?

To thrive as a Fixed Operations Specialist, you need a strong understanding of automotive service operations, inventory management, and customer service, often supported by experience in dealership or service center environments. Familiarity with dealership management systems (DMS), scheduling software, and OEM certification programs is typically required. Excellent communication, problem-solving, and organizational skills set top performers apart in this role. These skills ensure efficient service department operations, high customer satisfaction, and optimized profitability for automotive businesses.

What are some common challenges faced by fixed operations specialists and how can they be addressed?

Fixed Operations Specialists often encounter challenges such as coordinating between service, parts, and sales departments to ensure seamless operations and customer satisfaction. Managing workflow efficiency and balancing competing priorities can also be demanding, especially during peak periods. Success in this role often depends on strong communication skills, proactive problem-solving, and the ability to implement process improvements. Building strong relationships with team members and staying updated on the latest automotive technologies can help address these challenges effectively.

What is the difference between Fixed Operations Specialist vs Service Advisor?

AspectFixed Operations SpecialistService Advisor
Primary RoleSupports service department operations, manages parts and service processesInteracts directly with customers, recommends services, and writes repair orders
Required SkillsKnowledge of vehicle repairs, parts inventory, and customer serviceCustomer communication, sales skills, and technical understanding
Work EnvironmentService department, parts department, dealershipService lane, dealership reception area
CertificationsOften requires ASE certifications, dealership trainingCustomer service training, sometimes ASE certifications

While both roles are vital in a dealership's service department, a Fixed Operations Specialist focuses on supporting service and parts operations behind the scenes, whereas a Service Advisor interacts directly with customers to recommend services and manage repair orders.

Is a fixed operations specialist a good entry level job?

A fixed operations specialist role can be suitable for entry-level candidates, especially those interested in automotive service and parts management. It often requires good communication skills, basic technical knowledge, and familiarity with dealership operations, making it accessible for those starting in the industry.
More about Fixed Operations Specialist jobs

What job categories do people searching Fixed Operations Specialist jobs look for?

The top searched job categories for Fixed Operations Specialist jobs are:

Fixed Operations Specialist jobs near you
Infographic showing various Fixed Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,426 per year, or $32.9 per hour.

Fixed Operations Field Specialist

MSX International

Oklahoma City, OK • On-site

Full-time

Posted 29 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

176th of 500 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Why Join Us?
At MSX, you will drive operational excellence and elevate customer satisfaction across client's dealership Fixed Operations. In this field-based role, you'll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes.
Make a Difference
As a Fixed Operations Field Specialist, you'll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact.
By analyzing:
  • Current capacity and workflow
  • Technician mix
  • Customer experience

You'll determine how Express Service can unlock additional main shop availability for customer pay and warranty work-driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times.
What You'll Do
  • Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business
  • Coach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.
  • Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
  • Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
  • Leverage technology: Use Express Service tools and data-driven insights to drive utilization and success.
  • Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.

Qualifications
What You Bring
  • 3-5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background.
  • Proven ability to coach, train, and influence dealership personnel.
  • Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
  • Excellent communication and presentation abilities.
  • Highly organized, self-motivated, and able to manage extensive travel.
  • Confidence in engaging with all levels of dealership staff.
  • Proficiency with Microsoft Office Suite.
  • Valid driver's license and clean driving record.
  • Home base within assigned territory and reliable vehicle.
  • Ability to travel up to 80% (mix of driving and flights, with overnights).
  • High school diploma or General Equivalency Diploma (GED) is required

Bonus Points If You Have
  • Prior roles as Service Advisor, Express Service Consultant, or Service Manager.
  • A college degree (or are currently working toward one).
  • Background in teaching, training, or coaching.
  • Experience working in fast-paced, independent roles where you set the tone for success.
  • Strong organizational skills and a proactive mindset.
  • Natural teaching mindset-always seeking improvement.
  • Passion for making a difference and driving success.

Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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