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Firstsource Solutions Jobs (NOW HIRING)

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

... division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection ...

Firstsource

Scanner

North Salt Lake, UT · On-site

$16/hr

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational ...

Firstsource

$17/hr

Firstsource Solutions USA, LLC Not accepting referrals

First Source LLC

Patient Financial Advocate

Niles, MI · On-site

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

First Source LLC

Patient Financial Advocate

Rome, GA · On-site

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

Firstsource

$20/hr

Firstsource Solutions USA, LLC Not accepting referrals

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Firstsource Solutions information

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$49.5K

$94.2K

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How much do firstsource solutions jobs pay per year?

As of Jun 19, 2026, the average yearly pay for firstsource solutions in the United States is $94,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $115,000.00 per year, depending on experience, location, and employer.

What is Firstsource Solutions and what do they do?

Firstsource Solutions is a global business process management (BPM) company that provides outsourcing services across various industries, including healthcare, banking, financial services, communications, media, and technology. They help organizations streamline operations, improve customer experience, and reduce costs by managing customer interactions, collections, data processing, and other support functions. Firstsource operates in multiple countries and employs thousands of professionals to deliver end-to-end solutions tailored to client needs.

What types of career advancement opportunities are available for employees at Firstsource Solutions?

Firstsource Solutions offers a variety of career growth paths, including roles in team leadership, quality assurance, training, and operations management. Employees are encouraged to develop their skills through internal training programs and mentorship opportunities. Performance is regularly evaluated, and high performers are often considered for promotions or lateral moves into different departments, enabling broader career development. The company’s global presence also means there may be chances to work with international teams or relocate, depending on business needs.

What is the difference between Firstsource Solutions vs Customer Service Representative?

AspectFirstsource SolutionsCustomer Service Representative
Primary RoleBusiness process outsourcing provider offering customer support servicesIndividual role providing customer assistance and support
Work EnvironmentCall centers, offices, remote support centersCall centers, retail stores, remote work
Required CredentialsHigh school diploma, training in customer service, communication skillsHigh school diploma, communication skills, sometimes specific product knowledge

Firstsource Solutions is a company providing customer support services across industries, while a Customer Service Representative is an individual role within such companies or other organizations. The main difference lies in the scope: Firstsource Solutions is an employer, whereas a Customer Service Representative is a job position. Both roles require strong communication skills and customer service experience, but Firstsource Solutions focuses on delivering outsourced services, whereas the Customer Service Representative directly interacts with customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Firstsource Solutions, and why are they important?

To thrive as a Customer Service Representative at Firstsource Solutions, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic computer applications is often required. Patience, active listening, and adaptability are crucial soft skills for managing diverse customer inquiries and resolving issues effectively. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and operational success.
What cities are hiring for Firstsource Solutions jobs? Cities with the most Firstsource Solutions job openings:
What states have the most Firstsource Solutions jobs? States with the most job openings for Firstsource Solutions jobs include:
Firstsource Solutions jobs near you

Collection Representative

Firstsource

Thousand Oaks, CA • On-site

$18 - $20/hr

Full-time

Posted 25 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

18th of 71 rated call and contact centers

Job description

Collection Representative - Full-Time, In-Office (Thousand Oaks, CA)
Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus
Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360
Schedule Options:
• Full-Time: Monday-Friday, 7:00 AM-3:30 PM PST
American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection Representatives to join our Thousand Oaks office. This is an in-office opportunity & Full Time, offering competitive pay and performance-based incentives.
What You'll Do
  • Handle a high volume of inbound and outbound collection calls with professionalism and empathy.
  • Negotiate payment solutions in accordance with federal, state, and client compliance requirements.
  • Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.
  • Utilize collection systems to document activity, schedule follow-ups, and track account progress.
  • Research and verify account details through regulatory and data sources.
  • Participate in training sessions and meetings to support continuous improvement.

What We're Looking For
  • Excellent verbal and written communication skills.
  • Strong negotiation and problem-solving abilities.
  • Ability to manage time effectively and stay organized in a fast-paced environment.
  • Previous experience in collections, sales, telemarketing, or a call center is preferred.
  • Must adhere to all state, federal, and client compliance guidelines.

Why Join Us
  • Competitive hourly pay ($18-$20/hour) plus monthly performance bonuses.
  • No weekends.
  • Supportive team environment and ongoing training.
  • Opportunities for career growth and professional development.
  • Equal Opportunity Employer - we value diversity and inclusion.

If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks!
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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