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Firstsource Solutions Jobs in California (NOW HIRING)

Firstsource

Patient Financial Advocate

Fresno, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

Firstsource

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

Firstsource

Patient Financial Advocate

Fresno, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Join Our Team American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of ...

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Join Our Team American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of ...

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Join Our Team American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of ...

First Source LLC

Patient Financial Advocate

Fresno, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Sr. Legal Support Specialist

Thousand Oaks, CA · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial ...

Firstsource

Sr. Legal Support Specialist

Thousand Oaks, CA

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial ...

Firstsource

Sr. Legal Support Specialist

Thousand Oaks, CA · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial ...

Firstsource

Legal Support Coordinator

Thousand Oaks, CA · On-site

$19 - $21/hr

Legal Support Coordinator Pay Rate: $19-$21/hour Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking ...

Firstsource

Legal Support Coordinator

Thousand Oaks, CA · On-site

$19 - $21/hr

Legal Support Coordinator Pay Rate: $19-$21/hour Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking ...

Firstsource

Compliance Analyst

Thousand Oaks, CA · On-site

... Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the ...

Firstsource

Compliance Analyst

Thousand Oaks, CA · On-site

... Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the ...

Firstsource

Compliance Analyst

Thousand Oaks, CA · On-site

... Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the ...

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All JobsFirstsource Solutions JobsFirstsource Solutions Jobs in California

Firstsource Solutions information

See California salary details

$48.9K

$92.9K

$149K

How much do firstsource solutions jobs pay per year?

As of Aug 17, 2026, the average yearly pay for firstsource solutions in California is $92,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $113,500.00 per year, depending on experience, location, and employer.

What is Firstsource Solutions?

Firstsource Solutions is a global business process management (BPM) company that provides outsourcing services across various industries, including healthcare, banking, financial services, communications, media, and technology. They help organizations streamline operations, improve customer experience, and reduce costs by managing customer interactions, collections, data processing, and other support functions. Firstsource operates in multiple countries and employs thousands of professionals to deliver end-to-end solutions tailored to client needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Firstsource Solutions?

To thrive as a Customer Service Representative at Firstsource Solutions, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic computer applications is often required. Patience, active listening, and adaptability are crucial soft skills for managing diverse customer inquiries and resolving issues effectively. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and operational success.

What types of career advancement opportunities are available for employees at Firstsource Solutions?

Firstsource Solutions offers a variety of career growth paths, including roles in team leadership, quality assurance, training, and operations management. Employees are encouraged to develop their skills through internal training programs and mentorship opportunities. Performance is regularly evaluated, and high performers are often considered for promotions or lateral moves into different departments, enabling broader career development. The company’s global presence also means there may be chances to work with international teams or relocate, depending on business needs.

What is the difference between Firstsource Solutions vs Customer Service Representative?

AspectFirstsource SolutionsCustomer Service Representative
Primary RoleBusiness process outsourcing provider offering customer support servicesIndividual role providing customer assistance and support
Work EnvironmentCall centers, offices, remote support centersCall centers, retail stores, remote work
Required CredentialsHigh school diploma, training in customer service, communication skillsHigh school diploma, communication skills, sometimes specific product knowledge

Firstsource Solutions is a company providing customer support services across industries, while a Customer Service Representative is an individual role within such companies or other organizations. The main difference lies in the scope: Firstsource Solutions is an employer, whereas a Customer Service Representative is a job position. Both roles require strong communication skills and customer service experience, but Firstsource Solutions focuses on delivering outsourced services, whereas the Customer Service Representative directly interacts with customers.

What are popular job titles related to Firstsource Solutions jobs in California?

For Firstsource Solutions jobs in California, the most frequently searched job titles are:

What job categories do people searching Firstsource Solutions jobs in California look for?

The top searched job categories for Firstsource Solutions jobs in California are:

Firstsource Solutions jobs near you
Infographic showing various Firstsource Solutions job openings in California as of August 2026, with employment types broken down into 82% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $92,940 per year, or $44.7 per hour.

Patient Financial Advocate

Firstsource

Fresno, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 71 rated call and contact centers

Job description

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Location: ONSITE at a Medical Facility in Fresno, CA
Hours: Sat-Sun 8a-4:30p and Mon-Wed 12p-8:30p
MUST BE BILINGUAL IN ENGLISH AND SPANISH
Due to the nature of this position and healthcare setting, up to date immunizations required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:
  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:
  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

Working Conditions:
  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

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