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Firstsource Solutions Jobs in Dallas, TX (NOW HIRING)

Builders FirstSource

Training Facilitator

Irving, TX · On-site

We are Builders FirstSource, America's largest supplier of building materials, value-added ... that learning solutions are consistent, engaging, and directly impact performance. The role ...

Paradigm

Senior Product Manager

Irving, TX · Remote

$129K - $170K/yr

We are powered by our parent company, Builders FirstSource (NYSE: BLDR): a Fortune 300 company with ... Proactively look for problems & inefficiencies and find elegant solutions before they become issues.

All JobsFirstsource Solutions JobsFirstsource Solutions Jobs in Dallas, TX

Firstsource Solutions information

See Dallas, TX salary details

$49K

$93.2K

$149.4K

How much do firstsource solutions jobs pay per year?

As of Jun 15, 2026, the average yearly pay for firstsource solutions in Dallas, TX is $93,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $113,800.00 per year, depending on experience, location, and employer.

What is Firstsource Solutions and what do they do?

Firstsource Solutions is a global business process management (BPM) company that provides outsourcing services across various industries, including healthcare, banking, financial services, communications, media, and technology. They help organizations streamline operations, improve customer experience, and reduce costs by managing customer interactions, collections, data processing, and other support functions. Firstsource operates in multiple countries and employs thousands of professionals to deliver end-to-end solutions tailored to client needs.

What types of career advancement opportunities are available for employees at Firstsource Solutions?

Firstsource Solutions offers a variety of career growth paths, including roles in team leadership, quality assurance, training, and operations management. Employees are encouraged to develop their skills through internal training programs and mentorship opportunities. Performance is regularly evaluated, and high performers are often considered for promotions or lateral moves into different departments, enabling broader career development. The company’s global presence also means there may be chances to work with international teams or relocate, depending on business needs.

What is the difference between Firstsource Solutions vs Customer Service Representative?

AspectFirstsource SolutionsCustomer Service Representative
Primary RoleBusiness process outsourcing provider offering customer support servicesIndividual role providing customer assistance and support
Work EnvironmentCall centers, offices, remote support centersCall centers, retail stores, remote work
Required CredentialsHigh school diploma, training in customer service, communication skillsHigh school diploma, communication skills, sometimes specific product knowledge

Firstsource Solutions is a company providing customer support services across industries, while a Customer Service Representative is an individual role within such companies or other organizations. The main difference lies in the scope: Firstsource Solutions is an employer, whereas a Customer Service Representative is a job position. Both roles require strong communication skills and customer service experience, but Firstsource Solutions focuses on delivering outsourced services, whereas the Customer Service Representative directly interacts with customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Firstsource Solutions, and why are they important?

To thrive as a Customer Service Representative at Firstsource Solutions, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic computer applications is often required. Patience, active listening, and adaptability are crucial soft skills for managing diverse customer inquiries and resolving issues effectively. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and operational success.
What cities near Dallas, TX are hiring for Firstsource Solutions jobs? Cities near Dallas, TX with the most Firstsource Solutions job openings:
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