Independently develops solutions to challenges presented by customers within budget, schedule and project constraints. * Designs residential roof and floor systems and produces layouts. Review ...
Independently develops solutions to challenges presented by customers within budget, schedule and project constraints. * Designs residential roof and floor systems and produces layouts. Review ...
Firstsource Solutions information
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$47.3K - $56.1K
10% of jobs
$56.1K - $64.9K
9% of jobs
$69.9K is the 25th percentile. Wages below this are outliers.
$64.9K - $73.7K
12% of jobs
$73.7K - $82.5K
18% of jobs
The median wage is $83.3K / yr.
$82.5K - $91.3K
19% of jobs
$99.8K is the 75th percentile. Wages above this are outliers.
$91.3K - $100.1K
8% of jobs
$100.1K - $109K
4% of jobs
$109K - $117.8K
10% of jobs
$117.8K - $126.6K
4% of jobs
$126.6K - $135.4K
3% of jobs
$135.4K - $144.2K
3% of jobs
$47.3K
$89.9K
$144.2K
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What is the difference between Firstsource Solutions vs Customer Service Representative?
| Aspect | Firstsource Solutions | Customer Service Representative |
|---|---|---|
| Primary Role | Business process outsourcing provider offering customer support services | Individual role providing customer assistance and support |
| Work Environment | Call centers, offices, remote support centers | Call centers, retail stores, remote work |
| Required Credentials | High school diploma, training in customer service, communication skills | High school diploma, communication skills, sometimes specific product knowledge |
Firstsource Solutions is a company providing customer support services across industries, while a Customer Service Representative is an individual role within such companies or other organizations. The main difference lies in the scope: Firstsource Solutions is an employer, whereas a Customer Service Representative is a job position. Both roles require strong communication skills and customer service experience, but Firstsource Solutions focuses on delivering outsourced services, whereas the Customer Service Representative directly interacts with customers.
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Full-time
Posted 7 days ago
Builders FirstSource rating
7.3
Based on 310 frontline employees who took The Breakroom Quiz
325th of 540 rated manufacturers
Job description
At BFS, the Senior Structural Designer independently coordinates the design and completion of layouts of residential roof and floor systems for pricing and manufacturing, while performing simple and complex analyses to meet technical requirements and achieve customer goals and preferences. This dedicated senior team member regularly interacts with and provides expert recommendations to Company customers while also serving as Company's representative to customers and other third parties in the design, purchase, and construction of residential roof and floor systems. This position requires proactive analysis and deduction skills and the exercise of discretion and independent judgement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves as Company's representative to customer and other third parties in the design, purchase, and construction of residential roof and floor systems.
- Independently performs simple and complex analyses while designing residential roof and floor systems and producing layouts.
- Interacts daily with customers while evaluating customer's needs and the technical requirements for each job. Reviews layouts with customers, analyzes relevant information, and uses independent judgment to provide expert advice and recommendations.
- Develops and completes design details from customer concept drawings.
- Uses independent judgment and discretion in selecting design materials to be used and produce materials list per customer needs and technical requirements for each job. Performs structural alterations of buildings as needed or per customer requests and as technical requirements dictate.
- Researches and uses independent judgment and discretion while overseeing all construction design documents, construction management, and construction contracts. Determines special notes to append to contracts.
- Independently presents, coordinates, sells and follows-up on all new jobs.
- Proactively discusses changes and corrections with engineers, architects and contractors prior to and during construction base.
- Ensures conformance to all relevant building requirements and municipality building codes, if applicable.
- Independently develops solutions to challenges presented by customers within budget, schedule and project constraints.
- Designs residential roof and floor systems and produces layouts. Review layouts with customer.
- Performs job site inspections as needed.
- Independently resolves architectural and design discrepancies.
- Proactively develops and recommends implementation of new or adaptation of existing policies, practices, procedures, and techniques.
- Aids in training of new associates when required.
- Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement.
- Performs broad range of other duties as necessary in matters of significance
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree. Applicable work experience may be substituted for education requirement.
- 4+ years drafting experience in a construction or building materials-related industry.
COMPETENCIES
- Proficient technical writing skills.
- Excellent communication skills.
- Reading and interpreting blueprints in an architectural related industry.
- Tech-savvy with Microsoft Office products, AUTO CAD, and other design programs that facilitate learning in-house program with ease.
- MITEK software knowledge a plus.
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
What Builders FirstSource employees say
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Benefits
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About Builders FirstSource
Sourced by ZipRecruiter
Builders FirstSource is the nation’s largest supplier of structural building products, value-added components and services to the professional market for new residential construction and repair and remodeling. Our focus is on providing unparalleled service to both large and small customers. Through investments in innovation and an unmatched portfolio of value-added products and manufacturing capabilities, we’re revolutionizing the homebuilding industry – outperforming today and transforming tomorrow.
Industry
Construction materials wholesalers
Company size
10,000+ Employees
Headquarters location
Dallas, TX, US
Year founded
1998