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Firstsource Solutions Jobs in Dallas, TX (NOW HIRING)

Senior Product Manager

Irving, TX · On-site

$100 - $130/hr

We are powered by our parent company, Builders FirstSource (NYSE: BLDR): a Fortune 300 company with ... Proactively look for problems & inefficiencies and find elegant solutions before they become issues.

Showing results 41-44

Firstsource Solutions information

See Dallas, TX salary details

$49K

$93.2K

$149.4K

How much do firstsource solutions jobs pay per year?

As of Sep 7, 2026, the average yearly pay for firstsource solutions in Dallas, TX is $93,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $113,800.00 per year, depending on experience, location, and employer.

What is Firstsource Solutions?

Firstsource Solutions is a global business process management (BPM) company that provides outsourcing services across various industries, including healthcare, banking, financial services, communications, media, and technology. They help organizations streamline operations, improve customer experience, and reduce costs by managing customer interactions, collections, data processing, and other support functions. Firstsource operates in multiple countries and employs thousands of professionals to deliver end-to-end solutions tailored to client needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Firstsource Solutions?

To thrive as a Customer Service Representative at Firstsource Solutions, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic computer applications is often required. Patience, active listening, and adaptability are crucial soft skills for managing diverse customer inquiries and resolving issues effectively. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and operational success.

What types of career advancement opportunities are available for employees at Firstsource Solutions?

Firstsource Solutions offers a variety of career growth paths, including roles in team leadership, quality assurance, training, and operations management. Employees are encouraged to develop their skills through internal training programs and mentorship opportunities. Performance is regularly evaluated, and high performers are often considered for promotions or lateral moves into different departments, enabling broader career development. The company’s global presence also means there may be chances to work with international teams or relocate, depending on business needs.

What is the difference between Firstsource Solutions vs Customer Service Representative?

AspectFirstsource SolutionsCustomer Service Representative
Primary RoleBusiness process outsourcing provider offering customer support servicesIndividual role providing customer assistance and support
Work EnvironmentCall centers, offices, remote support centersCall centers, retail stores, remote work
Required CredentialsHigh school diploma, training in customer service, communication skillsHigh school diploma, communication skills, sometimes specific product knowledge

Firstsource Solutions is a company providing customer support services across industries, while a Customer Service Representative is an individual role within such companies or other organizations. The main difference lies in the scope: Firstsource Solutions is an employer, whereas a Customer Service Representative is a job position. Both roles require strong communication skills and customer service experience, but Firstsource Solutions focuses on delivering outsourced services, whereas the Customer Service Representative directly interacts with customers.

What are popular job titles related to Firstsource Solutions jobs in Dallas, TX?

For Firstsource Solutions jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Firstsource Solutions jobs in Dallas, TX look for?

The top searched job categories for Firstsource Solutions jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Firstsource Solutions jobs?

Cities near Dallas, TX with the most Firstsource Solutions job openings:

Infographic showing various Firstsource Solutions job openings in Dallas, TX as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $93,159 per year, or $44.8 per hour.

Senior Software Engineer - IBM App Connect Enterprise

Paradigm

Irving, TX • Remote

$95K - $150K/yr

Full-time

Re-posted 25 days ago


Job description

Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Senior Software Engineer - IBM App Connect Enterprise to be part of revolutionizing these industries. We are building the future of how homes are designed, estimated, and built by revolutionizing construction workflows with modern software engineering, agent-assisted systems, and mobile-first experiences. We are powered by our parent company, Builders FirstSource (NYSE: BLDR): a Fortune 300 company with over $23 billion in revenue and more than 29,000 employees across 550+ locations, BFS is redefining construction through data, digital infrastructure, and AI-powered innovation.

We’re seeking a Senior Software Engineer with in-depth experience in IBM App Connect Enterprise (ACE), integration patterns, APIs, messaging, and cloud-native architectures. This role involves working closely with cross-functional teams to architect scalable, secure, and reliable integration platforms that support critical business processes.

What You Will Do:

  • Apply and contribute to integration patterns, standards, and best practices (e.g., REST, SOAP, MQ, Kafka, event-driven integration).

  • Develop solution architecture documents, mapping technical requirements to integration designs.

  • Evaluate and recommend integration technologies.

  • Develop ACE message flows, sub flows, message models, and integration services.

  • Implement integrations using ESQL, Java, and other supported technologies.

  • Build and secure REST APIs, SOAP web services, and event-based integrations.

  • Work with message sets, DFDL schemas, JSON, XML, and various data transformation tools.

  • Integrate ACE with IBM MQ, HTTP(S), JDBC, SaaS endpoints, Kafka, and cloud-native services.

· Deploy ACE solutions on containers, Kubernetes/OpenShift, or on-premises environments.

· Implement CI/CD automation for integration services (Git, Jenkins, Tekton, UrbanCode, or equivalents).

· Configure ACE runtime components, bar files, policies, and security profiles.

· Troubleshoot integration issues, performance bottlenecks, and runtime errors.

· Optimize message flows and improve reliability, resiliency, and throughput.

· Implement monitoring, logging, and alerting using tools such as AppDynamics, Splunk, ELK, or IBM tools.

  • Lead end-to-end execution of projects and features of moderate complexity through delegation, code review, and driving results. Contribute to the defined software engineering roadmap by delivering well-scoped technical solutions.

  • Manage and partner with third party providers, vendors, and contractors to ensure project delivery meets quality and timeliness standards.

  • Implement and test complex code changes to fix identified defects in existing software products.

  • Add enhancements to new/future software releases; and assist in developing design solutions.

  • Demonstrate strong knowledge of on-premise solutions and cloud-based solutions; execute on cloud-based configuration plans for new systems and technologies.

  • Identify and recommend improvements to the software development lifecycle and best practices in agile engineering.

  • Lead delivery of high-quality design of features and deliverables. Identify opportunities for multiple products to work together to create value for customers.

  • Integrate product features as it relates to design of the product (market awareness, production adoption, competition) and track related metrics.

  • Communicate effectively by tailoring the level of detail to the audience and situation.

  • Document design decisions and system support requirements.

  • Partner with cross functional peers and/or customers to understand software requirements and propose solutions.

  • Collaborate with the team on solution design and estimation of coding tasks and user stories.

  • Support the growth of less experienced team members by mentoring, assisting with training, demonstrating empathy, and acting as a resource.

  • Drive improvements in source code management, test process/automation, logging, system health monitoring, and related automation.

  • When needed, add code comments and refactors to improve readability, modularity, and to make systems easier to maintain.

  • Participate in a team on-call rotation and work to resolve the root causes of software failures.

  • Impact team source code strategy, application performance, product feature decisions, customer/client experiences, and software maintainability.

  • Influence own team and cross functional peers (e.g., TPMs, Product Managers, UX, etc.).

  • Liaise with business analysts to develop tools and templates that support gathering and addressing client and business requirements.

What You Need to Succeed:

· Bachelor’s degree in Computer Science or related field or equivalent experience.

· 4+ years (ideally 4-6 years) of software engineering experience with 4+ years of hands-on experience with IBM App Connect Enterprise (ACE).

· Working knowledge of ESQL, Java, message flows, DFDL, and data transformation.

· Proficiency in designing and implementing REST APIs and service orchestration.

· Solid understanding of integration patterns (synchronous, asynchronous, pub/sub, event-driven).

· Hands-on experience with IBM MQ, HTTP integrations, JDBC, and file-based flows.

· Experience deploying solutions on Docker, Kubernetes, or Red Hat OpenShift.

· Working knowledge of software design, data structures, algorithms, code construction, versioning, and deployment.

· Strong troubleshooting, performance tuning, and code review skills, with the ability to assess code correctness, readability, flexibility, supportability, and security.

· Experience with Continuous Integration/ Deployment (CI/CD) and test-driven development.

· You have an understanding of how to efficiently use compute resources.

· Ability to articulate the pros and cons of relational vs. non-relational DB types.

· You have an effective method for estimating how long it will take to code a solution.

Compensation Range: $95K - $150K