ZipRecruiter

Log In

1

Firstsource Solutions Jobs in Mesquite, TX (NOW HIRING)

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Starting Rate $14.00 per hour Bilingual: $15.50 per hour About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource ...

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Starting Rate $14.00 per hour Bilingual: $15.50 per hour About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource ...

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Starting Rate $14.00 per hour Bilingual: $15.50 per hour About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource ...

Firstsource

Customer Service Representative

Dallas, TX · On-site

$15.50/hr

Starting Rate $14.00 per hour Bilingual: $15.50 per hour About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource ...

Firstsource

Claims Examiner

Dallas, TX · On-site

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through ...

next page

Showing results 1-20

All JobsFirstsource Solutions JobsFirstsource Solutions Jobs in Mesquite, TX

Firstsource Solutions information

See Mesquite, TX salary details

$45K

$85.6K

$137.2K

How much do firstsource solutions jobs pay per year?

As of Sep 6, 2026, the average yearly pay for firstsource solutions in Mesquite, TX is $85,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $104,500.00 per year, depending on experience, location, and employer.

What is Firstsource Solutions?

Firstsource Solutions is a global business process management (BPM) company that provides outsourcing services across various industries, including healthcare, banking, financial services, communications, media, and technology. They help organizations streamline operations, improve customer experience, and reduce costs by managing customer interactions, collections, data processing, and other support functions. Firstsource operates in multiple countries and employs thousands of professionals to deliver end-to-end solutions tailored to client needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Firstsource Solutions?

To thrive as a Customer Service Representative at Firstsource Solutions, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic computer applications is often required. Patience, active listening, and adaptability are crucial soft skills for managing diverse customer inquiries and resolving issues effectively. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and operational success.

What types of career advancement opportunities are available for employees at Firstsource Solutions?

Firstsource Solutions offers a variety of career growth paths, including roles in team leadership, quality assurance, training, and operations management. Employees are encouraged to develop their skills through internal training programs and mentorship opportunities. Performance is regularly evaluated, and high performers are often considered for promotions or lateral moves into different departments, enabling broader career development. The company’s global presence also means there may be chances to work with international teams or relocate, depending on business needs.

What is the difference between Firstsource Solutions vs Customer Service Representative?

AspectFirstsource SolutionsCustomer Service Representative
Primary RoleBusiness process outsourcing provider offering customer support servicesIndividual role providing customer assistance and support
Work EnvironmentCall centers, offices, remote support centersCall centers, retail stores, remote work
Required CredentialsHigh school diploma, training in customer service, communication skillsHigh school diploma, communication skills, sometimes specific product knowledge

Firstsource Solutions is a company providing customer support services across industries, while a Customer Service Representative is an individual role within such companies or other organizations. The main difference lies in the scope: Firstsource Solutions is an employer, whereas a Customer Service Representative is a job position. Both roles require strong communication skills and customer service experience, but Firstsource Solutions focuses on delivering outsourced services, whereas the Customer Service Representative directly interacts with customers.

What job categories do people searching Firstsource Solutions jobs in Mesquite, TX look for?

The top searched job categories for Firstsource Solutions jobs in Mesquite, TX are:

What cities near Mesquite, TX are hiring for Firstsource Solutions jobs?

Cities near Mesquite, TX with the most Firstsource Solutions job openings:

Firstsource Solutions jobs near you
Infographic showing various Firstsource Solutions job openings in Mesquite, TX as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $85,594 per year, or $41.2 per hour.

Customer Service Representative

Firstsource

Dallas, TX • On-site

$15.50/hr

Full-time

Posted 17 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change

What Firstsource employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply