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Firstsource Solutions Jobs in Colorado (NOW HIRING)

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: July 20th ... Negotiate payment arrangements and assist customers in finding workable solutions * Maintain ...

Paradigm

Senior Product Manager

Denver, CO · On-site

$130K - $171K/yr

We are powered by our parent company, Builders FirstSource (NYSE: BLDR): a Fortune 300 company with ... Proactively look for problems & inefficiencies and find elegant solutions before they become issues.

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See Colorado salary details

$52K

$99K

$158.8K

How much do firstsource solutions jobs pay per year?

As of Jul 7, 2026, the average yearly pay for firstsource solutions in Colorado is $99,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $120,900.00 per year, depending on experience, location, and employer.

What is Firstsource Solutions and what do they do?

Firstsource Solutions is a global business process management (BPM) company that provides outsourcing services across various industries, including healthcare, banking, financial services, communications, media, and technology. They help organizations streamline operations, improve customer experience, and reduce costs by managing customer interactions, collections, data processing, and other support functions. Firstsource operates in multiple countries and employs thousands of professionals to deliver end-to-end solutions tailored to client needs.

What types of career advancement opportunities are available for employees at Firstsource Solutions?

Firstsource Solutions offers a variety of career growth paths, including roles in team leadership, quality assurance, training, and operations management. Employees are encouraged to develop their skills through internal training programs and mentorship opportunities. Performance is regularly evaluated, and high performers are often considered for promotions or lateral moves into different departments, enabling broader career development. The company’s global presence also means there may be chances to work with international teams or relocate, depending on business needs.

What is the difference between Firstsource Solutions vs Customer Service Representative?

AspectFirstsource SolutionsCustomer Service Representative
Primary RoleBusiness process outsourcing provider offering customer support servicesIndividual role providing customer assistance and support
Work EnvironmentCall centers, offices, remote support centersCall centers, retail stores, remote work
Required CredentialsHigh school diploma, training in customer service, communication skillsHigh school diploma, communication skills, sometimes specific product knowledge

Firstsource Solutions is a company providing customer support services across industries, while a Customer Service Representative is an individual role within such companies or other organizations. The main difference lies in the scope: Firstsource Solutions is an employer, whereas a Customer Service Representative is a job position. Both roles require strong communication skills and customer service experience, but Firstsource Solutions focuses on delivering outsourced services, whereas the Customer Service Representative directly interacts with customers.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Firstsource Solutions, and why are they important?

To thrive as a Customer Service Representative at Firstsource Solutions, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and basic computer applications is often required. Patience, active listening, and adaptability are crucial soft skills for managing diverse customer inquiries and resolving issues effectively. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and operational success.
What are popular job titles related to Firstsource Solutions jobs in Colorado? For Firstsource Solutions jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Firstsource Solutions jobs in Colorado look for? The top searched job categories for Firstsource Solutions jobs in Colorado are:
What cities in Colorado are hiring for Firstsource Solutions jobs? Cities in Colorado with the most Firstsource Solutions job openings:
Firstsource Solutions jobs near you
Infographic showing various Firstsource Solutions job openings in Colorado as of July 2026, with employment types broken down into 15% Locum Tenens, 10% Internship, 27% As Needed, 22% Full Time, 4% Part Time, and 22% Temporary. Highlights an 4% Physical, 95% Hybrid, and 1% Remote job distribution, with an average salary of $99,025 per year, or $47.6 per hour.
Account Representative

Account Representative

Firstsource

Colorado Springs, CO • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

19th of 72 rated call and contact centers

Job description

Account Representative (Collections) - Full-Time
Company: Firstsource Advantage
Location: Colorado Springs, CO
Pay: $19.00 per hour
Start Date: July 20th 2026
Schedule
Training Schedule:
Monday - Friday | 11:00 AM - 8:00 PM
Regular Work Schedule:
Monday - Friday | 11:00 AM - 8:00 PM
Launch Your Career with Firstsource Advantage!
Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives.
In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.
What You'll Do
  • Communicate with customers regarding account balances and payment options
  • Handle inbound and outbound calls in a professional and respectful manner
  • Negotiate payment arrangements and assist customers in finding workable solutions
  • Maintain accurate account documentation and records
  • Follow all company policies as well as applicable federal and state regulations
  • Meet performance goals related to quality, productivity, and customer service

What We're Looking For
  • High School Diploma or GED required
  • Minimum of 6 months of experience in customer service, sales, collections, or a related field
  • Strong communication and active listening skills
  • Basic computer proficiency and ability to navigate multiple systems
  • Professional attitude with a strong work ethic
  • Ability to maintain confidentiality and handle sensitive information
  • Self-motivated, dependable, and goal-oriented

Why Join Firstsource Advantage?
Career Growth Opportunities
We believe in promoting from within and providing employees with opportunities to advance their careers.
Supportive Team Environment
Join a collaborative workplace where your contributions are valued and your success is celebrated.
Meaningful Work
Help customers regain financial stability while developing valuable communication and negotiation skills.
Paid Training
Receive comprehensive training and ongoing support to set you up for success.
Benefits (Eligibility Requirements Apply)
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Training
  • Monthly Performance Incentives
  • Employee Recognition Programs
  • Paid Time Off (PTO)
  • Sick Leave

Apply Today
Take the next step in your career and join a company committed to your growth and success.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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